Download Verbal Communication

Verbal Communication
Interviewing
Categories of Verbal Communication
Categories
Situation
Negotiating
Starting a new job and discussing what pay scale you
should start at.
Persuading
You are due to take the car to Cardiff for a business
meeting but you convince someone else to drive.
Debating
Considering two perspectives on a topic e.g. going to
war/politics
Delegating
You are the manager of a group and you have been task to
follow through, but you pass it on to a member of your
team.
Challenging
In a confrontational situation you push someone to
comment on a topic that they are unhappy to discuss.
Advising
Offer some guidance to someone to overcome a problem.
Arguing
A heated discussion over a topic e.g. politics
Apologizing
Accepting that your action was wrong and informing the
other party of that
Advantages of Verbal
Communications
Can be directed to a specific and correct audience
You get an instant response or action
You can control a situation and provide feedback
Can address a single or multiple audience
Very expressive method of communication
Is inexpensive or free
Disadvantages of Verbal Communications
• Can speak before you think –
say inappropriate things
• Lack of control over emotions –
anger is easier to
express verbally as opposed to in a written format
• Thoughtless words can lead to further disputes
on new topics.
• Difficult to keep a record of verbal
communication. No proof of what has been said.
Interviews
• Telephone Interviewsfirst stage in a selection process.
• One-to-one interviews
– can be done for selection
purposes, to extract information
etc.
• Group work – this can
often be used as part of the
selection process.
Important things to remember when
being involved in an interview
• Body Language – don’t
slouch or appear un-interested.
• Be alert and attentive –
look enthusiastic and motivated.
Maintain eye contact.
• Make sure you are
dressed appropriately
– first impressions count
• Plan - plan in advance what
you wish to say or ask
• Listen – do not interrupt
constantly. When listening
acknowledge what is being said by
smiling or nodding occasionally
• Questions – ask
sensible/planned question
• Research – if being
interviewed, find out about the
company. If interviewing – make
sure your questions will gather the
information you require.