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Verbal Communication Interviewing Categories of Verbal Communication Categories Situation Negotiating Starting a new job and discussing what pay scale you should start at. Persuading You are due to take the car to Cardiff for a business meeting but you convince someone else to drive. Debating Considering two perspectives on a topic e.g. going to war/politics Delegating You are the manager of a group and you have been task to follow through, but you pass it on to a member of your team. Challenging In a confrontational situation you push someone to comment on a topic that they are unhappy to discuss. Advising Offer some guidance to someone to overcome a problem. Arguing A heated discussion over a topic e.g. politics Apologizing Accepting that your action was wrong and informing the other party of that Advantages of Verbal Communications Can be directed to a specific and correct audience You get an instant response or action You can control a situation and provide feedback Can address a single or multiple audience Very expressive method of communication Is inexpensive or free Disadvantages of Verbal Communications • Can speak before you think – say inappropriate things • Lack of control over emotions – anger is easier to express verbally as opposed to in a written format • Thoughtless words can lead to further disputes on new topics. • Difficult to keep a record of verbal communication. No proof of what has been said. Interviews • Telephone Interviewsfirst stage in a selection process. • One-to-one interviews – can be done for selection purposes, to extract information etc. • Group work – this can often be used as part of the selection process. Important things to remember when being involved in an interview • Body Language – don’t slouch or appear un-interested. • Be alert and attentive – look enthusiastic and motivated. Maintain eye contact. • Make sure you are dressed appropriately – first impressions count • Plan - plan in advance what you wish to say or ask • Listen – do not interrupt constantly. When listening acknowledge what is being said by smiling or nodding occasionally • Questions – ask sensible/planned question • Research – if being interviewed, find out about the company. If interviewing – make sure your questions will gather the information you require.