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Market Segmentation Market Segmentation Market Segemtation – placing prostive buyers into groups that have: 1. common needs 2. will respond similarly to a marketing action Product Differentiation – using different marketing mix activities to help consumers perceive the products as being different/better than the competition Primary vs. Secondary Target Markets Primary – markets segments that matches all the marketing activities of a product Secondary – market segments that matches some of the marketing activates of the product Market Product Grid • framework to relate the market segments of potential buyers to products offered or potential marketing activities by the firm Example Examples of Market Segmentation • magazines will use different covers based on region • Different styles of shoes target different types of users New Trends Customer Relationship Management (CMR) – used to satisfy each customers’ unique needs and wants – next step a beyond Build to Order CMR vs. Synergies Synergy – increased customer value achieved through performing organizational functions more efficiently