Download The Fairtrade Foundation Job Title: Data and Application Support

The Fairtrade Foundation
Job Title:
Data and Application Support Analyst
Reports to:
Data & Information Manager
Staff Reporting:
None (supervision of Volunteers may be required)
Based at:
3rd Floor, Ibex House, 42-47 Minories, London EC3N 1DY
Salary band:
Grade 6
Date updated:
February 2015
The Fairtrade Foundation is a passionate and ambitious development organisation
committed to tackling poverty and injustice through trade. We are best known as the
independent, not-for-profit body behind the FAIRTRADE Mark, a product label assuring
consumers that their purchase helps disadvantaged farmers and workers in developing
countries secure a better deal. The Fairtrade mark is the best known and most trusted ethical
mark amongst UK consumers.
We undertake our certification and product labelling work as the UK member of Fairtrade
International (FLO), a global network of organisations working to common standards and
verification systems. The global Fairtrade movement also includes Producer Networks in
Africa, Asia and Latin America/Caribbean, as co-owners alongside the markets (Labelling
Initiatives), and the Fairtrade Foundation is playing a leading role in enabling the Producer
Networks to play a larger role in the system.
The Foundation is also responsible for building public support for Fairtrade and for bringing
together producers and consumers in a citizens’ movement for change. The growing number
of Fairtrade towns and cities, faith communities and schools and universities are a testament
to the efforts of our grass-roots supporter networks.
In the UK, the Foundation employs over one hundred staff in the following directorates:
Executive Office, Commercial Relations, Policy & Public Affairs, Public Engagement, Product
Integrity, Fundraising, Human Resources, and Finance & IT.
We are currently implementing our "Unlocking the Power of the Many" strategy (2013-15) to
grow impact & sales for producers, galvanise public support & action and create an effective
& inspiring organisation & system.
Directorate / Team Information
The Finance and IT directorate provide wide-ranging support to the organisation. The
Finance team is responsible for managing the Foundation’s finances including invoicing,
payments, management accounting and other financial reporting. Information Technology
(IT) is responsible for the technology infrastructure of the organisation, including providing
technical and functional support for a number of internal database and Business Intelligence
systems, as well as Facilities Management.
Purpose of Job
Working within the IT Team, the Data and Application Support Analyst will provide data
analysis, report development solutions and application support for databases across the
organisation supporting all teams.
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Key Tasks
The role has three main functions: Support; Development & Projects; and Administration.
Support
1. Provide user support for application and database systems across the organisation.
Prioritising and responding to user requests to proactively assessing support needs as
required and deliver solutions to enquiries.
2. Provide user support to teams in the use of the CRM system, and provide support cover
for the core business applications as and when required.
3. Work with teams to understand their reporting requirements and translate this into the
production of tailored ad-hoc and automated reports through the use of SQL queries and
stored procedures in SSRS & QlikView.
4. Ensuring data imports are received and uploaded as necessary.
5. Provide face to face customer service to our teams.
Development & Projects
1. Investigate, develop and implement updates/ improvements for in-house application and
database systems and Business Intelligence systems.
2. To work with the Data & Information Manager to deliver application and data related
projects, participate in the application and data related aspects of projects as required.
3. To manage and deliver own projects finding appropriate solutions and making
recommendations.
4. To ensure existing and change control documents are maintained and updated.
Administration
To have an in-depth understanding of data and information management systems in order to
manage:
i.
The backup process.
ii.
Database integrity checks / data reconciliation.
iii.
Database system capacity & performance monitoring.
iv.
Supporting teams to ensure accurate data (e.g. data cleansing and reconciliation).
v.
The operation of stored procedures and automated reports.
vi.
The database replication processes via Log Shipping.
General
1. Such other duties as department management may from time to time reasonably require
2. Comply with all in-house and statutory Health & Safety procedures
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Person Specification
Education /
Training
Experience

MCTS SQL Server 2005 / 2008 or equivalent, or qualified through
experience (E)

Of working with SQL Server databases, including creating & modifying TSQL scripts, Stored Procedures & Triggers, and writing ad-hoc queries (E)
Of QlikView reports or SQL Server Reporting Services (SSRS) (E)
Of working closely with non-technical staff, demonstrating an ability to
translate and 'negotiate' non-technical requirements into a detailed
technical specification (E)
Of setting-up database Log-Shipping processes (E)

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Knowledge /
Technical
Skills

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Competencies
Of Internet Information Services (IIS) administration (D)
Good interpersonal, verbal, and written communication skills with a proven
ability to explain complex technical ideas and problems clearly to nonexperts (E)
Excellent organisational and time management skills with the ability to
manage projects / work streams (E)
Self-motivated, enthusiastic, and strong problem solving skills with a
passion for the field (E)
Logical approach to understanding data structures, processes, and
systems with an excellent attention to detail (E)
Understanding of database design and best practices (E)
Commitment to Fairtrade and development issues (D)
 Passionate Commitment - This competency is about having passion,
dedication and proactively showing support for the work of the Foundation.
Contributing to a positive internal atmosphere and external perception of
the Foundation.
 Embracing Change - This competency is about flexibility and
responsiveness to changing needs. It is about innovating, doing something
new or differently. It also involves welcoming creative ideas and solutions.
 Working with Integrity - This competency is about using a principled
approach for every decision and action. Choosing to do the right thing even
when it is difficult.
 Leadership - This competency is about taking a leadership role regardless
of your rank within the hierarchy. It involves acting with the Foundation’s
vision in mind, being decisive and working for the good of the entire
organisation and its mission.
 Teamwork - This competency is about working in a way which
acknowledges the interdependence of people in your team and other
teams. It is also about effective cross-team project working.
 Positive relationships - This competency is about fostering and
maintaining constructive and professional relationships with colleagues and
external stakeholders.
 Delivering results - This competency is about achieving a high quantity of
measurable results whilst maintaining, or even raising, quality of work.
 Managing resources responsibly - This competency is about managing
the Foundation’s resources well. It involves negotiating best value for the
Foundation and ensuring the longevity of the organisation.
 Information and Knowledge management - This competency is about
working in a way that values the gathering, management and sharing of
information (facts and data) and knowledge (understanding gained through
experience) of benefit to the Foundation.
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Special
Circumstances
* E = Essential
D = Desirable
Review arrangements
The details contained in the job description, particularly the principal accountabilities, reflect
the content of the job at the date the job description was prepared. It should be remembered,
however, that it is inevitable that over time the nature of individual jobs will change; existing
duties may be lost and other duties may be gained without changing the general character of
the duties or the level of responsibility entailed. Consequently, the Fairtrade Foundation will
expect to revise this job description from time to time and will consult with the post holder at
the appropriate time.
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