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POSITION DESCRIPTION Ministry of Transportation and Infrastructure POSITION TITLE: Senior Financial Systems and Policy Analyst DIVISION: (e.g., Division, Region, Department) Finance & Management Services Department UNIT: (e.g., Branch, Area, District) Financial Systems Section SUPERVISOR’S TITLE: SUPERVISOR’S CLASSIFICATION: Manager, Financial Operations Applied Leadership POSITION NUMBER(S): LOCATION: PHONE NUMBER: 00070830 Victoria 250-387-7855 PHONE NUMBER: PROGRAM The Finance and Management Services Department provides financial and administrative services to the Ministry of Transportation and Infrastructure and to the BC Transportation Financing Authority. Financial services include expertise in financial planning, budgeting, monitoring and reporting, service plan development, performance measures, financial policy and procedures development, financial systems support, and financing and debt management. The Department also provides ministry-wide facilities management, and is responsible for the ministry’s public relations section, including writing services, publications, advertising, and public enquiries. PURPOSE OF POSITION Reporting to the Manager, Financial Operations for the Ministry of Transportation and Infrastructure, the Senior Financial Systems and Policy Analyst is responsible for the overall monitoring, review, and support of all ministry revenue and develops and articulates changes to ministry financial policies, procedures and processes in alignment with all pertinent legislation and government-wide financial policies, procedures and systems. This involves all aspects of receiving government revenue, approving client access to credit accounts, approving refunds of revenue, performing detailed financial analysis, leading the development and implementation of systems. This includes supervising and providing expert advice for a helpdesk function to ministry end users; administration of financial system security; developing, coordinating and providing training and other user documentation; and representing the ministry’s interests at cross-government working committees. Assists in ministry implementation of new or amended corporate financial systems. NATURE OF WORK AND POSITION LINKS The Senior Financial Systems and Policy Analyst is responsible for the entire ministry revenue management system, which encompasses customer billing, receipt of payments, resolving disputes, authorizing adjustments to customer accounts and approving refunds, recommending write-offs of uncollectible amounts, performing detailed financial analysis and reporting, establishing and implementing new systems province wide, and ensuring all transactions are processed accurately, timely, and in compliance with all established procedures and policies. The Analyst identifies and analyzes complex issues to develop and implement appropriate ministry policies and procedures specific to ministry programs and expenditures, based on relevant legislation, core government policies and procedures, generally accepted accounting principles (GAAP), and applicable ministry business processes. These ministry-specific policies and procedures will define and improve financial management and control processes within the ministry. The Analyst also resolves problems, provides direction, training and advice, and answers inquiries from all levels of ministry staff up to and including the Deputy Minister, Central Agencies and other parties in relation to financial policies and procedures, as well as CAS Oracle Financials, iProcurement, iExpense, CHIPS and Time-On-Line (TOL) applications, functions and policies. This position works closely with the Office of the Comptroller General, Shared Services BC, Ministry staff (CAS and Provincial HRMS) and TELUS Sourcing Solutions (TSSI) to represent the ministry’s interests and to ensure current and future financial, personnel and payroll data information requirements for internal users are met within the overall financial framework of government 1 SPECIFIC ACCOUNTABILITIES / DELIVERABLES 1. Investigates all revenue and accounts receivable administration issues and implementing improvements to policies, procedures, and processes that improve service, effectiveness, and efficiency. 2. Completes reconciliations of revenue and outstanding accounts receivable. This involves various systems such as the Commercial Transportation Management System, Corporate Accounting System, Revenue Management System, BCTPS, Great Plains accounting program. 3. Monitors, analyzes, reports, and implements necessary action on all issues regarding accounts receivable. This involves constant monitoring of aged accounts receivable, maintaining accurate customer accounts and records, and resolving customer complaints and disputes. 4. Develops program specific procedures to support accounting and reporting, ensuring compliance with corporate policies. 5. Identifies implications of new or amended government financial policies or directives for the ministry by reviewing and interpreting financial legislation and other financial documents. 6. Monitors and pursuing collection action on delinquent accounts. Recommends potential write-off of all uncollectible delinquent accounts. 7. Ensures revenue inventory stock is effectively managed, maintained, and reconciled. This involves various types of inventory, the warehousing and controlled distribution of that inventory to various offices such as weigh scales, appointed agents, and Driver’s Service Centres, and the tracking, reconciling, and redistribution of that inventory. 8. Writes ministry financial policies and procedures, incorporating operational requirements and anticipated implications, and discussing with central agencies. 9. Develops and delivers training and provides expert advice on financial systems, PCI compliance, policies and procedures to ministry staff at all levels. 10. Participates in the development, implementation and operation of corporate systems including CAS Oracle, CHIPS, TOL and Corporate Signing Authority System (CSAS) for the Ministry’s use. 11. Identifies, analyzes and makes recommendations regarding opportunities for innovative uses by the Ministry of corporate systems (including CAS Oracle, CHIPS, GARMS, TPS, TOL and CSAS). 12. Serves as the Ministry’s liaison with Ministry of Labour and Citizens’ Services (LCS) and TELUS Sourcing Solutions (TSSI) regarding corporate financial systems (including CAS Oracle, CHIPS, TOL and CSAS) and the provision of payroll services. 13. Researches, develops, implements and interprets ministry-specific financial policies and procedures, including those related to financial systems, in consistency with legislation, central agency-initiated financial policy, GAAP, and ministry business processes. 14. Represents the Ministry on various cross-government committees, including the CAS Client Focus Group, the Financial Operations Advisory Committee (FOAC), the Financial Curriculum Advisory Committee (FINCAC), the Payroll Client Committee (PCC), and the CSAS User Group. 15. Manages the day-to-day activities of the Financial Systems section which includes ongoing operation of the Ministry’s Financial Systems Helpdesk to provide security access and Tier 1 support to all Ministry staff for CAS Oracle, CHIPS, TOL and CSAS. 16. Assists in ministry implementation of new or amended corporate financial systems. 17. Administrator and primary CAS Data Warehouse Ministry Reporting Expert (MRE). 18. CHIPS Ministry Security Administrator. 19. Performs other related duties, including but not limited to: Representing the ministry on various inter-ministry and intra-ministry committees, project teams, meetings, and working groups; Facilitating training sessions for all levels of ministry staff in the application of financial systems and enhanced/streamlined processes; Preparing briefing notes and issue papers for the Ministry Executive and Senior Management as 2 required; Providing advice, options and recommendations to management on issues pertaining to financial systems management and control. FINANCIAL RESPONSIBILITY DIRECT SUPERVISION (i.e., responsibility for signing the employee appraisal form) # of Regular FTE’s Role Directly supervises staff # of Auxiliary FTE’s 3 Supervises staff through subordinate supervisors PROJECT /TEAM LEADERSHIP OR TRAINING (Check the appropriate boxes) Role # of FTE’s Role Supervises students or volunteers Provides formal training to other staff Lead project teams Assigns, monitors and examines the work of staff # of FTE’s 1400+ SPECIAL REQUIREMENTS TOOLS / EQUIPMENT Required to operate computer, fax machines, photocopiers, scanners and other standard office equipment. WORKING CONDITIONS The position is located in Victoria, British Columbia. The position requires periodic travel to various locations around the province for meetings, conferences and training. WORK EXAMPLES Computer software applications: Able to demonstrate experience in MS Word, Excel and Power Point CAS Oracle Financials, CAS Data Warehouse reporting, CHIPS, GARMS and TOL proficiency essential for this position COMMENTS PREPARED BY NAME: DATE: 3 EXCLUDED MANAGER AUTHORIZATION I confirm that: 1. the accountabilities / deliverables were assigned to this position effective: June 27, 2009 2. the information in this position description reflects the actual work performed. 3. a copy has / will be provided to the incumbent(s). NAME: SIGNATURE: DATE: ORGANIZATION CHART 00098840 DIRECTOR, REPORTING & ANALYSIS Business Victoria Gail Silvestrini 00041586 MANAGER FINANCIAL OPERATIONS Applied Victoria Susan Nagy 00070830 SENIOR FINANCIAL SYSTEMS AND POLICY ANALYST FO 21 Victoria Vacant 00085582 00080850 00080849 FINANCIAL SYSTEMS REVENUE SENIOR REVENUE ANALYST OFFICER OFFICER CL 14 CL 9 Victoria Melinda Morris CL 11 Victoria Todd Haliday Victoria Susan Kwan 4 STAFFING CRITERIA QUALIFICATIONS Secondary school graduation and completion of the Financial Management Certificate Program or an equivalent combination of education, training and experience. Three years experience in a financial administration environment. At least one year supervisory experience and the ability to establish and maintain effective working relationships. Knowledge of supervisory principles and practices a requirement. Demonstrated experience in oral and written communication, including preparing business correspondence, narrative and oral reports. At least 2 years experience working with CAS Oracle Financials, CHIPS, Time On Line and accounting software. Experience training in financial systems and accounts processing preferred. Ability to effectively communicate orally in obtaining and exchanging information requiring discussion, explanation and cooperation. KNOWLEDGE Knowledge of information system controls, including security Working knowledge of the principles and practices of project management and of the system development life cycle as they apply to practical situations in financial systems Excellent knowledge of government and ministry financial policies, procedures and associated systems, including CAS Oracle, CHIPS and Time on Line SKILLS AND ABILITIES Ability to work under pressure and meet deadlines Ability to write clear, concise policies and procedures Ability to analyze, investigate and resolve financial system issues and problems. Ability to work independently, set priorities, and exercise initiative and good judgement. Good organizational skills, flexibility and decisiveness. COMPETENCIES Analytical Thinking is the ability to comprehend a situation by breaking it down into its components and identifying key or underlying complex issues. It implies the ability to systematically organize and compare the various aspects of a problem or situation, and determine cause-and-effect relationships ("if...then…") to resolve problems in a sound, decisive manner. Checks to ensure the validity or accuracy of all information. Change Management is the ability to support a change initiative that has been mandated within the organization. It involves helping the organization's members understand what the change means to them, and providing the ongoing guidance and support that will maintain enthusiasm and commitment to the change process. People with this competency willingly embrace and champion change. They take advantage of every opportunity to explain their vision of the future to others and gain their buy-in. Problem Solving/Judgement is the ability to analyze problems systematically, organize information, identify key factors, identify underlying causes and generate solutions. Listening, Understanding and Responding is the desire and ability to understand and respond effectively to other people from diverse backgrounds. It includes the ability to understand accurately and respond effectively to spoken and unspoken or partly expressed thoughts, feelings and concerns of others. People who demonstrate high levels of this competency show a deep and complex understanding of others, including cross-cultural sensitivity. Service Orientation implies a desire to identify and serve customers/clients, who may include the public, co-workers, other branches/divisions, other ministries/agencies, other government organizations, and non-government organizations. It means focusing one’s efforts on discovering and meeting the needs of the customer/client. 5 Teamwork and Co-operation is the ability to work co-operatively within diverse teams, work groups and across the organization to achieve group and organizational goals. It includes the desire and ability to understand and respond effectively to other people from diverse backgrounds with diverse views. Flexibility is the ability and willingness to adapt to and work effectively within a variety of diverse situations, and with diverse individuals or groups. Flexibility entails understanding and appreciating different and opposing perspectives on an issue, adapting one's approach as situations change and accepting changes within one's own job or organization. 6