Download Learn more

A Canadian Human Services Ministry focuses on employment and
immigration to securely collaborate on the delivery of citizen-centered
programs and services
Collaboration
collaboratively view and manage
case information
Simplifies
enables caseworkers to directly
apply for services, determine
eligibility and enroll clients
Secure
strict authentication requirements
based on user credential types
Solution component
•
Cúram Social Program Management
Platform
Business Challenge:. A number of stand-alone systems were supporting the delivery
of ministry programs and services. These systems helped the ministry capture a wide
array of information, but they were isolated from each other, which made it difficult
for internal case workers and external service providers to collaborate on case
management. Case workers spent much time focusing on administrative tasks instead
of contributing the well-being of their clients.
The Solution: The new solution integrates numerous systems, enabling case workers
and external partners to collaborate on case management. The streamlined process
means that users spend less time on administrative tasks and more time focused on
outcomes and the long-term well-being of the ministry’s clients. The integrated case
management functionality has also provided users with access to timely, relevant
information, thereby improving their decision-making capabilities. Furthermore, the
security architecture empowers external service providers and clients to access, view,
change and submit information.