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REV 01 BIB 3339 INTERNATIONAL MARKETING BIB 3339 INTERNATIONAL MARKETING 1 REV 01 CHAPTER 1: MARKETING AND INTERNATIONAL ECONOMY BIB 3339 INTERNATIONAL MARKETING 2 REV 01 Today, however, the business environment is changing and firms cannot afford to ignore international markets. International markets are important because most firms are geared towards growth and so must seek new opportunities in foreign countries as their domestic markets mature. Thus as global competition intensifies, local companies that never thought of foreign competitors suddenly find these competitors in their own backyards. BIB 3339 INTERNATIONAL MARKETING 3 REV 01 The firm that stays at home to play it safe not only misses opportunity to enter markets, but also risk losing its home market. For example, Japanese victories over Western producers in many sectors such as motorcycles, cars, cameras, electronic products etc, that used to be stronghold of Western producers. However international marketers must study each country’s economy. Two economic factors reflect the country’s attractiveness as a market: The country industrial structures and, Its income distribution. BIB 3339 INTERNATIONAL MARKETING 4 REV 01 The country industrial structure shaped its product and service needs, income levels and employment levels. Four types of industrial structure should be considered: Subsistence economies – majority engage in simple agriculture, so fewer market opportunities. Raw-material-exporting economies – Countries that are rich in one or more natural resources but poor in other ways. These countries are good market for large equipments, tool supplies and trucks. Big number of rich people will create market for luxury products. BIB 3339 INTERNATIONAL MARKETING 5 REV 01 economies – manufacturing accounts for 10% to 20% of the country’s economy. Therefore, the country needs more imports of raw material and semi-finished items. Industrialization typically creates new rich class and middle class that possibly demand for imported goods. Industrializing economies – large exporters manufactured goods and investment funds Industrial of • The second economic factor is country’s income distribution. BIB 3339 INTERNATIONAL MARKETING 6 REV 01 • The international marketer might find countries with one of five different income distribution patterns: Very low family incomes; Mostly low family incomes; Very low/very high family incomes; Low/medium/high family income; and Mostly medium family incomes. • Consider the market of Lamborghini, a car costing over RM 700 000, the market would be very small in countries with the first or second income pattern. Therefore most Lamborghinis are sold in large markets like USA, Europe and Japan. BIB 3339 INTERNATIONAL MARKETING 7 REV 01 CHAPTER 2: INTERNATIONAL ENVIRONMENT BIB 3339 INTERNATIONAL MARKETING 8 REV 01 2.1 UNDERSTANDING THE GLOBAL ENVIRONMENT Before deciding to sell abroad, a company must understand the international marketing environment thoroughly. That environment has changed a great deal in the last two decades, creating both opportunities and new problems. The following are the environmental forces of the host country that need to be taken into deep consideration by international marketers. The social-cultural background of the population. The political environment. (both will be discussed in the next chapter) BIB 3339 INTERNATIONAL MARKETING 9 REV 01 The legal framework of the country. The economic system and development of the county. The technological development of the country. • A careful assessment and examination of the SLEPT factors is of utmost importance before the firm decides which markets to enter. • Figure in the next slide indicates the environmental influences on international marketing activities. BIB 3339 INTERNATIONAL MARKETING 10 REV 01 Socio/cultural Legal Political Language Religion Aesthetics Value & attributes Social organization Material culture Local domestic law International law Home domestic laws Operational restrictions Discriminatory restrictions Physical actions Environmental influences on international marketing Economic Technological Developed economics Emerging economics Less developed economics Currency movements Satellite communication ISDN, Internet, WWW The electronic superhighway BIB 3339 INTERNATIONAL MARKETING 11 2.2 LEGAL ENVIRONMENT REV 01 • International marketer have to abide by individual countries’ laws governing their operations in each national market. • Countries have their own legal system and national laws. There are three main types of legal system that a country can adopt. Common law – originated from England, mostly found in about 26 countries, generally Britain and its former colonies. Code law – derived from Roman law, adopted by most countries formerly colonized by Spain and France. Being used by about 70 countries. BIB 3339 INTERNATIONAL MARKETING 12 REV 01 law – based on the holy Koran, is practiced in varying degrees by about 27 Muslim countries. • The common law and code law system affect international marketer’s operations because they differ in the recognition of intellectual property rights which include patents, copyrights, trademarks, brand names and logos etc. • The effects of law on the marketing mix: Product – most countries have laws and regulatory bodies to control product policies. E.g. ‘Halal’ recognition only being awarded by authorized body in Muslim countries. Islamic BIB 3339 INTERNATIONAL MARKETING 13 REV 01 – Law on pricing include price control laws such as floor and ceiling prices etc. Promotion – promotional activities are heavily regulated in many countries such as prohibition of alcoholic drinks in Muslim countries. Distribution – this may be the least regulated of the 4P’s. However, in some countries protection may be given to local enterprises or company in their dealing with foreign firms. • Legal implications extend far beyond the marketing mix. Countries’ legislation may cover areas such as export & import; monopoly; ownership; tax etc. Pricing BIB 3339 INTERNATIONAL MARKETING 14 REV 01 2.3 ECONOMIC ENVIRONMENT There are economic factors that help the international marketers to decide either to enter or not to enter a particular country. We shall look at two of the major factors that are the stage of economic development and the purchasing power of the target market. The stage of economic development: Generally, economists and marketers classify countries into four to five types. Each type comprises of some consistent characteristics that can be used as indicator as to what types of product will be demanded by the countries at that point in time. BIB 3339 INTERNATIONAL MARKETING 15 REV 01 The measures commonly used to classify countries are infrastructure; education and literacy level; living standard and; GDP. • Classification of economic development: Less developed countries (LDC’s) – rely heavily on primary activities, low GDP and lacking of infrastructure. E.g. Zambia, Somalia, India etc. Developing countries – focusing efforts on developing service and secondary sectors, improving literacy and standard of living, growing infrastructure and slow emergence of middle class. E.g. Thailand, Indonesia, Brazil, Chile etc. BIB 3339 INTERNATIONAL MARKETING 16 REV 01 Newly industrialized countries (NICs) - attained significant growth in services and secondary sectors, rising affluence and education, well developed infrastructure and a large middle class. Eg. The Asian Tigers - Hong Kong, Singapore, Taiwan and South Korea. Developed countries – primary sectors are insignificant, secondary and service sectors dominate the economic activities, high literacy, affluence and sophisticated infrastructures. Eg. USA and western Europe. • The stage of economic development are very significant in determining the potentials of a wide variety of products. Eg. LDCs would not be good for semi-luxury and luxury product. BIB 3339 INTERNATIONAL MARKETING 17 REV 01 2.4 TECHNOLOGICAL ENVIRONMENT The technological advancement of this era has changed the way people do business these day. The growth of internet, satellite TV fax transmission video conferencing have contributed to better and faster business transactions. Information can be disseminated across the world within a short span of time. Air travels also contributed to a shrinking world. BIB 3339 INTERNATIONAL MARKETING 18 REV 01 CHAPTER 3: SOCIO-CULTURE AND POLITICS BIB 3339 INTERNATIONAL MARKETING 19 REV 01 3.1 THE SOCIAL – CULTURAL ENVIRONMENT The major objective of studying the social – cultural environment is because of our consumption and buying behaviour are influenced culturally. Culture consists of the way of living of members of a society and is passed on from generation to generation. Characteristics of culture: It is prescriptive – it prescribes the kind of behaviour considered acceptable in the society. It is purposeful, learned, shared, enduring, subjective and dynamic. It also facilitates communication. BIB 3339 INTERNATIONAL MARKETING 20 REV 01 Components of culture: Material culture and technology Language Aesthetics Cultures Politics and legal system Religions BIB 3339 INTERNATIONAL MARKETING Education Social institution Values and attitudes 21 REV 01 3.2 THE POLITICAL ENVIRONMENT The political environment of the international markets can be looked at in three different perspectives: The environment within the firm’s foreign market. There are several issues of political interest to the international marketers operating in a foreign market place. The stability of the government. The ideology of the government. Eg. Malaysian government intervene to protect local firms through tariff and quota that are being charged to foreign firms. BIB 3339 INTERNATIONAL MARKETING 22 REV 01 Change of political ties/relationship between countries can also constraint the international marketers. Eg. In Malaysia we have experienced situations where the Malaysian government banned British firms from public sector contracts in response to misrepresentation of facts published by UK media. The environment in the home country can also affect the firm’s overseas operation. E.g. Malaysia prohibits business relationship with Israel. BIB 3339 INTERNATIONAL MARKETING 23 REV 01 CHAPTER 4: INTERNATIONAL MARKETING BIB 3339 INTERNATIONAL MARKETING 24 REV 01 International marketing is the performance of business activities that direct the flow of a company’s goods and services to consumers or users in more than nation for a profit. Basically, the marketing concepts, processes and principles are universally applicable, and marketer’s task is the same like in domestic marketing. The difference between domestic and international marketing lies with the environment within which marketing plan must be implemented. BIB 3339 INTERNATIONAL MARKETING 25 REV 01 The uniqueness of foreign marketing comes from the range of unfamiliar problems and the variety of strategies necessary to cope with different levels of uncertainty encountered in foreign markets. Key factors differentiating domestic and international marketing. Factors Domestic Social & Cultural Relatively homogeneous market “Rules of the game” understood Similar purchasing habits International Fragmented, diverse markets Rules diverse, changeable & unclear Diverse purchasing habits BIB 3339 INTERNATIONAL MARKETING 26 REV 01 Economic National price Uniform financial climate Stable business environment Diverse national prices Variety of financial climates, ranging from very conservative to highly inflationary Multiple business environments, some unstable Competitive Competitors’ products, Many more competitors, prices, costs and plans but little information about usually known their strategies. BIB 3339 INTERNATIONAL MARKETING 27 REV 01 Political legal Technological Relative freedom from government interference Political factors relatively unimportant Use of standard production and measurement systems Involvement in national economic plan Political factors often significant Training of foreign personnel to operate and maintain equipment. BIB 3339 INTERNATIONAL MARKETING 28 REV 01 CHAPTER 5: INTERNATIONAL MARKETS BIB 3339 INTERNATIONAL MARKETING 29 5.1 ECONOMIC DEVELOPMENT STAGES AS REV 01 SIGNIFICANT FACTOR TO DETERMINE POTENTIAL MARKETS The stage of economic is very significant in determining the potentials for a wide variety of goods and services. Eg. The less developed countries would not be good markets for semi-luxury and luxury products like motor cars, jewellery, cosmetics, health foods, exercise equipment, computers and microwave oven etc. What is basic and necessity for rich country (eg. A washing machine) is possibly luxury item for a poor country. BIB 3339 INTERNATIONAL MARKETING 30 REV 01 The poor nations, however, may be good markets for products like motorcycle, bicycle, and sewing machines. The stage of economic development of the market also indicates to the international marketers the need for product simplification and modification. The products may need to be stripped down to very basic features and functions, down graded the quality and lowered the price levels if they are to be sold to the LDC’s. BIB 3339 INTERNATIONAL MARKETING 31 REV 01 5.2 THE PURCHASING POWER OF THE TARGET MARKET The level of economic development may indicate the purchasing power of the target market roughly. The purchasing power may vary from country to country. In developed nations the purchasing power among the population are more homogeneous because the majority of the population are enjoying high standard of living. However, in the LDCs, extreme variations among the rich and poor is not uncommon. Luxury cars like Mercedes or BMW may be found in some very less developed countries because of the existence of a few wealth-status conscious social elites. BIB 3339 INTERNATIONAL MARKETING 32 REV 01 In addition, other economic information useful to international marketer determine potential markets are rate of growth of GDP, ratio of investment to GDP, exchange rate, balance of payment, foreign currency reserves, external debt and price inflation indices. Furthermore, structure of the economy showing outputs of various sectors such as primary, secondary and tertiary sector, distribution of employment, rate of unemployment, economic development plans, budgetary provisions and policy relating to investment are all useful information for marketing planning in foreign markets. BIB 3339 INTERNATIONAL MARKETING 33 REV 01 5.3 EMERGING MARKET SEGMENTS With the prosperity that results from economic growth, markets grow and distinct segments begin to emerge. A review of the literature suggests that within many markets there are identifiable groups of consumers with similar wants and needs. A European research company conduct an annual survey of consumer lifestyles, attitude and purchasing patterns of over 15 000 customers in 14 countries. BIB 3339 INTERNATIONAL MARKETING 34 REV 01 Their research suggest that in these country consumers can be classified into six distinct categories: Strivers (28% global average) – young people on the run who push hard to achieve success, who are materialistic, and who seek instant gratification. Achievers (22%) – the opinion leader and style-setter which are older than strivers, more affluent, more sensitive, more assertive and on the way up. Adapters (18%) – like traditional, are older and embody the oldest values of their countries but are not shocked by the new. They respect new ideas without rejecting their own standards. BIB 3339 INTERNATIONAL MARKETING 35 REV 01 (16%) – conservative and tied to the past. They prefer the tried and true, the good old ways of thinking, eating and living their lives. Pressured (13%) – those whose life-styles are constantly pressured by time. It is more difficult to introduce a new product successfully to these people. They tend to stay with brands they know because they lack the time or energy to take risks on the unfamiliar. Unassigned (3%). • All these classes were found to exist in almost all of the country, even the countries as culturally dissimilar as US and Japan are known to have the same six segments. Traditional BIB 3339 INTERNATIONAL MARKETING 36 REV 01 CHAPTER 6: INTERNATIONAL MARKETS CUSTOMERS BIB 3339 INTERNATIONAL MARKETING 37 REV 01 6.1 TYPES OF CUSTOMERS International marketers must study its customer markets carefully. Similar like domestic marketing, international markets consist of buyers in other countries, including consumer, producers, resellers and government. International customer markets are divided into five categories. Consumer markets – consist of individuals and households that buys goods and services for personal consumption. BIB 3339 INTERNATIONAL MARKETING 38 REV 01 Business markets – buy goods and services for further processing or for use in their production process. Reseller markets – buy goods and services to resell at a profit. Institutional markets – made up of schools, hospitals, nursing homes, prisons and other institutions that provide goods and services to people in their care. Government markets – made up government agencies that buy goods and services in order to produce public services or transfer goods and services to others who need them. BIB 3339 INTERNATIONAL MARKETING 39 REV 01 CHAPTER 7: INTERNATIONAL MARKETING RESEARCH (IMR) BIB 3339 INTERNATIONAL MARKETING 40 REV 01 7.1 OBJECTIVES OF IMR To identify new attractive markets. To increase profitability by looking out for opportunities and threat. To study general market trends. To monitor changes in consumer needs and preferences. To spot new product opportunities and to delete unprofitable ventures. To stay competitive by studying competitors’ strategies and plans. To monitor the macro-environment forces such as the economic, social, technological trends. To gather market intelligence and data for tactical and strategic planning of business. BIB 3339 INTERNATIONAL MARKETING 41 REV 01 7.2 DIFFERENCES BETWEEN IMR AND DOMESTIC RESEARCH Differences in the international marketing environment call for new and different ways of obtaining market information. Some concepts and frameworks such as market segmentation, which constitutes an important concept for decision making in domestic marketing, may not be applicable in international marketing. Cultural differences among nations is another significant factors that affect international marketing research. BIB 3339 INTERNATIONAL MARKETING 42 REV 01 7.3 SCOPE OF IMR The types of information to be collected may cover the following areas: General background about the country. Specific information used to solve business problems concerning the 4P’s while marketing a product or service. Forecasting studies on environmental trends. • Using marketing research to evaluate market opportunity: According to Wayne Walvoord, choosing among alternative international markets involves collecting data and passing alternative country choices through a 4-stage series of filter to eliminate less-promising marketing opportunities. BIB 3339 INTERNATIONAL MARKETING 43 REV 01 Step1 – macro level look at general market potential using economic statistics, political environment information, social structure and geographic factors. Step 2 – looks at general market to the product to be sold and includes growth trends and cultural acceptance for similar products, availability of market data, market size, stage of development and taxes and duties. Step 3 – involves micro-level research on specific factors affecting the product, i.e. competitions, ease of entry, sales projection, etc. Step 4 – considers the target markets now identified and corporate factors affecting the implementation of marketing plans in those markets. BIB 3339 INTERNATIONAL MARKETING 44 REV 01 7.4 TYPES OF RESEARCH Exploratory research Low cost, informal and preliminary research used before the firm commit significant effort and cost to IMR. It help the firm to decide whether there is a need for further research in a market. • Secondary research Sources of secondary data: International company records and company personnel. Public libraries and university libraries. Ministry of International Trade and other foreign embassies. BIB 3339 INTERNATIONAL MARKETING 45 REV 01 Major international organizations such as UN, IMF, WB, WTO, EU, APEC etc. Various relevant indexing and abstracting services. Directories and other sources such as, government other official statistics; trade directories; trade associations and chamber of commerce; online data sources and internet; etc. Problems of secondary data in LDCs Unavailability of data. Inaccuracy and unreliability. Currency of information (out-dated) BIB 3339 INTERNATIONAL MARKETING 46 REV 01 Data classification – data are lumped together under broad category. Comparability of data – data are often not comparable between one country and another. Ways to overcome problems in the use of secondary data. Find out exactly what products are included under the various statistical classifications. Who originally collected the data, for what purpose, and whether there might be motive for misrepresentation. From whom the data were collected, whether respondents might have any reason for misrepresentation. BIB 3339 INTERNATIONAL MARKETING 47 REV 01 How the data were collected and reliable the methodology might have been. How consistent the data are with local or international statistics and whether any serious inconsistencies can be satisfactorily explained. • Primary research – also accompanied by a host of problems: Definition problem – with respect to various countries and cultures can be a real challenge to the researchers. Non-response problem – can be of two kinds i.e. unwillingness to respond or inability to respond. BIB 3339 INTERNATIONAL MARKETING 48 REV 01 Several reasons for unwillingness to respond: To evade tax payment. To prepare confidentiality. To conform to norms and cultural practices. Reasons for inability to respond: Do not understand the questions. No experience using a particular product or service eg. Most of poor people in LDCs are not exposed to modern facilities like mobile phone. They will not able to answer questions pertaining to those products. BIB 3339 INTERNATIONAL MARKETING 49 REV 01 Sampling problem – due to total absence of economic, demographic and social statistic especially in LDCs. Questionnaire problem – too technical, vague or misleading. Language problem – eg. Differences in use of words, idioms, phrases and slang. Personal interviewing – inexperience and not welltrained interviewer. BIB 3339 INTERNATIONAL MARKETING 50 REV 01 7.5 TYPES OF RESEARCH AGENCY A foreign agency based in the target country. A domestic agency that have competent staff to undertake a research in a target country. A domestic agency which has associates or affiliated members overseas. An international agency which has subsidiaries throughout the world. BIB 3339 INTERNATIONAL MARKETING 51 REV 01 CHAPTER 8: INTERNATIONAL MARKETING STRATEGIES BIB 3339 INTERNATIONAL MARKETING 52 8.1 ALTERNATIVE MARKETING STRATEGIES REV 01 Planning for international markets is much more complex process than for domestic markets. International marketing involves: Constantly analyzing development in the international marketing environment. Reviewing the organization’s overseas performance by market, parts of the market and by region. Analyzing how strengths have been utilized and opportunities developed, as well as how threats have been minimized and weaknesses corrected. BIB 3339 INTERNATIONAL MARKETING 53 REV 01 Relating decisions to overseas marketing objectives. Indicating how international marketing programmes have been coordinated and costs budgeted. • The screening process helps an organization to analyze how it can benefit from entry into each market. It will use screening criteria against which to measure the returns expected from each market. This will help it to: Identify the best overseas opportunities. Assess the potential of each market. Determine the extent of research required. Decide how the mix marketing should be adapted. BIB 3339 INTERNATIONAL MARKETING 54 REV 01 • According to WJ Keegan, if a decision is made to conduct the total business on an international basis, a number of different approaches are available. He suggests that would be: Strategy 1 – same product, same message worldwide. Strategy 2 – same product, different communications. Strategy 3 – different product, same communications. Strategy 4 – dual adaptation. Strategy 5 – product invention. BIB 3339 INTERNATIONAL MARKETING 55 REV 01 • Majaro suggest a global segmentation approach to international marketing, which involves choosing segments of global market in which to operate. • By comparing information country to country, it is possible to identify those where some degree of standardization is possible. • Two key question in international marketing are: Is there a market for the product? How far will it need to be adapted? • The product most possess characteristics that make it acceptable for the market – these may include features such as size, shape, colour and design. BIB 3339 INTERNATIONAL MARKETING 56 REV 01 • Organizations also have to consider different languages, customs and health and safety regulations. • A business may wish to offer the product in an undifferentiated, standardized form. The great benefit of standardization is the competitive advantage of low costs spread over a large output. • However, others would argue that the success of many product in international market has come about because marketers have successfully adapted their marketing mix local needs. BIB 3339 INTERNATIONAL MARKETING 57 REV 01 • In most markets, there are barriers to standardization. The marketing mix for a product might differ markedly from one country to another. For example: Product – taste and habits differ between markets. Place – systems of distribution vary widely. Price – consumers have different incomes. Promotion – consumers’ media habits vary widely, as do languages and level of literacy. • With differentiated marketing, on the other hand, an organization will segment its overseas markets and, offer a marketing mix to meet the needs of each. BIB 3339 INTERNATIONAL MARKETING 58 REV 01 • The answer to the standardization/adaptation dilemma depends upon an organization’s view of its overseas markets and the degree to which iti is prepared to commit itself to meeting the needs of overseas customers. • Three different types of approach are usually quoted: Polycentrism – should be with this approach to markets, organization usually establish subsidiaries with their own objectives and marketing policies, which are decentralized from the parent company. Adaptation takes place in every market using different mixes to satisfy customer requirements. BIB 3339 INTERNATIONAL MARKETING 59 REV 01 Ethnocentrisms – here, overseas operations are considered to be of little importance, and plans for overseas markets are developed at home. There is little research, the marketing mix is standardized and there is no real attention to different customer needs and requirements in each market. Geocentricism – with this approach, standardization takes place wherever possible and adaptation only where necessary. BIB 3339 INTERNATIONAL MARKETING 60 REV 01 CHAPTER 9: PLANNING BIB 3339 INTERNATIONAL MARKETING 61 REV 01 9.1 STRATEGIC PLANNING Strategic planning allows for rapid growth of the international functions, changing market, increasing competition, and the ever-varying challenges of different national markets. An international marketer who has gone through the planning process has a framework for analyzing marketing problems and opportunities and a basis for coordinating information from different country markets. The process of planning may be as important as the plan itself because it forces decision makers to examine all factors that affect the success of a marketing program and involves those who will be responsible for its implementation. The process of international marketing planning is shown in the next slide. BIB 3339 INTERNATIONAL MARKETING 62 REV 01 For detail explanation please refer to: International Marketing, 9th ed., Philip R. Cateora, McGraw Hill. BIB 3339 INTERNATIONAL MARKETING 63 REV 01 CHAPTER 10: IMPLEMENTATION AND CONTROL BIB 3339 INTERNATIONAL MARKETING 64 REV 01 10.1 ORGANIZING AN OPERATIONAL TEAM AND IMPLEMENTING A MARKETING STRATEGY The key to success in any marketing strategy is the firm’s ability to implement the chosen strategy. Because of the firm’s distance from its foreign markets, international marketing strategy implementation is particularly difficult. The firm must have an organization structure that fits with the international environment. It has to be flexible to implement different strategies for the various markets it operates in. BIB 3339 INTERNATIONAL MARKETING 65 REV 01 Companies manage their international marketing activities in at least three different ways. Most companies first organize an export department, then create an international division, and finally become a global organization. a) Export department A firm normally get into international marketing by simply shipping out its goods. If its international sales expand, the company organizes an export department with a sales manager and a few assistants. BIB 3339 INTERNATIONAL MARKETING 66 REV 01 As sales increase, the export department can then expand to include various marketing services so that it can actively go after business. If the firm moves into joint ventures or direct investment, the export department will no longer be adequate. b) International division Many companies get involved in several international markets and ventures. A company may export to one country, license to another, have joint-ownership venture in a third, and own a subsidiary in a fourth. Sooner or later it will create an international division or subsidiary to handle all is international activities. BIB 3339 INTERNATIONAL MARKETING 67 REV 01 International division are organized in a variety of ways. Its corporate staff consists of marketing, manufacturing, research finance, planning and personnel specialists. They plan for and provide service to various operating units. Operating unit may be organized in one of three ways: Geographical organizations – with country manager who are responsible for sales people, sales branches, distributors and licensees in their respective countries. World product group – each responsible for worldwide sales of different product groups. International subsidiaries – each responsible for its own sales and profits. BIB 3339 INTERNATIONAL MARKETING 68 REV 01 c) Global organization Several firms have passed beyond the international division stage and become truly global organizations. They stop thinking of themselves as national marketers who sell abroad and start thinking of themselves as global marketers. The top corporate management and staff plan worldwide manufacturing facilities, marketing policies, financial flows and logistical systems. The global operating units report directly to the chief executive or executive committee of the organization, not to the head of an international division. BIB 3339 INTERNATIONAL MARKETING 69 REV 01 Executives are trained in worldwide operations, not just domestic or international. The company recruits management from many countries, buys components and supplies where they cost the least, and invests where the expected returns are greatest. • Organizing for effective international marketing is a considerable challenge that besets multinational firms of any size. • The tension between centralization and decentralization is a very tight one. On the other hand , manager must agree upon key strategic decision and activities to centralize. BIB 3339 INTERNATIONAL MARKETING 70 REV 01 • On the other, they must give as much autonomy as possible to local staff who are close to market conditions. • There is no one correct combination of centralizeddecentralized organization. It is important to heed the maxim, ‘Think global, act local’. • The organizational structure varies according to the firm’s circumstances and over time. • The firm must ensure that its structure fits with its international environment , while at the same time have the internal flexibility required to implement its strategic goal. BIB 3339 INTERNATIONAL MARKETING 71 REV 01 10.2 EVALUATE AND CONTROL OPERATIONS Any number of problems can beset the marketing plan, from unexpected competition to outbreak of war. The firm must be sensitive to such occurrences. Its flexibility to respond to environmental shock determines long-term success. As such, the firm must evaluate the outcome of its marketing plans, analyze progress and variances from target goals and objectives, and take control actions where needed. BIB 3339 INTERNATIONAL MARKETING 72 REV 01 It is important to note that the model of planning decisions taken by international marketing managers is an iterative process. The activities are continuous and must be undertaken continually to ensure environmental sensitivity and effective strategy implementation. BIB 3339 INTERNATIONAL MARKETING 73 REV 01 CHAPTER 11: FINANCING AND IMPORT-EXPORT PROCESS BIB 3339 INTERNATIONAL MARKETING 74 REV 01 11.1 CAPITAL NEEDS FOR INTERNATIONAL MARKETING Distance, time lags, tariff, taxes, financial participation requirement, exchange restrictions, fluctuating monetary value and adequate local financial strength are all elements differentiating the problem of financing international marketing from those related to domestic marketing. International marketing activities frequently require supplementary financing for working capital and capital investment. BIB 3339 INTERNATIONAL MARKETING 75 REV 01 Working capital requirements Because of time lags, shipping costs, duties, higher start-up costs, inventory costs, market penetration costs and increased financial needs for trade and channel credit, foreign operations typically require higher levels of working capital than domestic activities operating at the same volume levels. Travel costs alone can consume working capital funds; in one instance, a U.S. firm discovered it was spending more on travel in a foreign market than on salaries. BIB 3339 INTERNATIONAL MARKETING 76 REV 01 Capital investment Some markets are closed to foreign business unless they produce locally. In such cases, the production facility itself is a crucial element to market entry and may be considered part of the marketing system because market requirements alone dictated the expenditure. In addition, such marketing facilities as warehouses, shipping docs, retail stores and sales offices require significant capital investment in physical facilities. BIB 3339 INTERNATIONAL MARKETING 77 REV 01 11.2 SOURCES OF GOVERNMENT FUNDS FOR INTERNATIONAL MARKETING OPERATION Sources of government funds for international marketing operation are stated as follow: Export-import bank. Agency for international development (AID). Overseas private investment corporation (OPIC). Eurodollar market. Debt-equity swaps. BIB 3339 INTERNATIONAL MARKETING 78 REV 01 11.3 REGULATIONS AND RESTRICTIONS OF EXPORTING AND IMPORTING There are reasons why countries impose some form of regulation and restriction on the exporting and importing of goods. Export regulations can be designed to conserve scarce goods for home consumption or to control the flow of strategic goods to actual or potential enemies. Import regulations may be imposed to protect health, conserve foreign exchange, serve as economic reprisals, protect home industry, or provide revenue in the form of tariffs. BIB 3339 INTERNATIONAL MARKETING 79 REV 01 To comply with various regulations, the exporter may have to acquire license or permits from the home country and ascertain that the potential customer has the necessary permits for importing goods. BIB 3339 INTERNATIONAL MARKETING 80 REV 01 The exporting process BIB 3339 INTERNATIONAL MARKETING 81 REV 01 Various export controls: Types of export licenses General license permits exportation of certain commodities with nothing more than a declaration of the type of product, its value and its destination. Validated license, issued only on formal application, is a specific document authorizing exportation within specific limitations. Other export documents – certain shipment must be supported with document supplied by the prospective purchaser or the government of the country of destination. BIB 3339 INTERNATIONAL MARKETING 82 REV 01 Other export documents - International import certificate certifies that the exported product will be disposed of responsibility in the designated country. • Import restrictions: Tariff Exchange permits Quotas Import license Boycott Standards Voluntary agreement BIB 3339 INTERNATIONAL MARKETING 83