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FCB Curriculum Committee Proposal FAST TRACK Course Change Fall 2017 Refer to Fast Track Policy for eligibility. 1. Academic Unit: Marketing MKT 333, MKT 334, MKT 337, MKT 348, MKT 434, MKT 435, MKT 436, MKT 437, MKT 439, MKT 450, 2. Course subject and number: MKT 480, MKT 494 See upper and lower division undergraduate course definitions. 3. Current catalog display in this column. Cut and paste the course’s title, description, requisites and units from the current on-line academic catalog * http://catalog.nau.edu/Catalog/. Show the proposed changes in this column Bold the proposed changes in this column to differentiate from what is not changing, and Bold with strikethrough what is being deleted. MKT 333 INTRODUCTION TO MARKETING (3) Description: Orientation to basic marketing concepts and practices. Topics include the impact of external forces on marketing decisions; marketing strategies; marketing aspects of business ethics and social responsibility; and global marketing. Letter grade only. Units: 3 Prerequisite: For business majors, admission to the business professional program (BPP). For non-business majors seeking Promotion or Customer Service certificate, ECO 284 and junior level status MKT 333 INTRODUCTION TO MARKETING (3) Description: Orientation to basic marketing concepts and practices. Topics include the impact of external forces on marketing decisions; marketing strategies; marketing aspects of business ethics and social responsibility; and global marketing. Letter grade only. Units: 3 Prerequisite: For business majors: admission to the business professional program (BPP). For non-business majors: (Marketing Certificate or Hospitality Marketing and Sales Certificate) seeking Promotion or Customer Service certificate, ECO 284 and junior level status MKT 334 CONSUMER BEHAVIOR AND SATISFACTION (3) Description: Behavioral concepts for examining customer behavior. Consumer decision MKT 334 CONSUMER BEHAVIOR AND SATISFACTION (3) Description: Behavioral concepts for examining customer behavior. Consumer decision Effective Fall 2016 processes, individual differences, and external influences that affect behavior and marketing practices. Relationship building and customer satisfaction to enhance customer retention. Letter grade only. Units: 3 Prerequisite: MKT 333 and Business Professional Program processes, individual differences, and external influences that affect behavior and marketing practices. Relationship building and customer satisfaction to enhance customer retention. Letter grade only. Units: 3 Prerequisite: For business majors: MKT 333 and Business Professional Program (BPP). For non-business majors: (Marketing Certificate or Hospitality Marketing and Sales Certificate), MKT 333 and junior level status MKT 337 PROFESSIONAL SELLING (3) Description: Practical application of selling skills and techniques, interpersonal communication skills, and long-term business relationship development. Identification of key factors for organizing, training, and motivating the sales force. Letter grade only. Units: 3 Prerequisite: MKT 333 and Business Professional Program MKT 337 PROFESSIONAL SELLING (3) Description: Practical application of selling skills and techniques, interpersonal communication skills, and long-term business relationship development. Identification of key factors for organizing, training, and motivating the sales force. Letter grade only. Units: 3 Prerequisite: For business majors: MKT 333 and Business Professional Program (BPP). For non-business majors: (Marketing Certificate or Hospitality Marketing and Sales Certificate), MKT 333 and junior level status MKT 348 INTEGRATED MARKETING COMMUNICATIONS STRATEGY (3) Description: Integrated marketing communication framework for evaluating creative concepts and promotional activities. Discussion and evaluation of advertising, sales promotion, public relations, publicity, packaging and direct marketing. Letter grade only. Units: 3 Prerequisite: MKT 333 and Business Professional Program MKT 348 INTEGRATED MARKETING COMMUNICATIONS STRATEGY (3) Description: Integrated marketing communication framework for evaluating creative concepts and promotional activities. Discussion and evaluation of advertising, sales promotion, public relations, publicity, packaging and direct marketing. Letter grade only. Units: 3 Prerequisite: For business majors: MKT 333 and Business Professional Program (BPP). For non-business majors: Marketing Certificate, MKT 333 and junior level status MKT 434 MARKETING FOR SOCIETY (3) MKT 434 MARKETING FOR SOCIETY (3) Effective Fall 2016 Description: Using marketing to influence a target market to change individual behaviors for the betterment of individuals and/or societies. Application of marketing strategies for nonprofits, agencies and other organizations with strong social objectives. Letter grade only. Units: 3 Prerequisite: MKT 333, (MKT 334 or MKT 348), and Business Professional Program Description: Using marketing to influence a target market to change individual behaviors for the betterment of individuals and/or societies. Application of marketing strategies for nonprofits, agencies and other organizations with strong social objectives. Letter grade only. Units: 3 Prerequisite: For business majors: MKT 333, (MKT 334 or MKT 348), and Business Professional Program (BPP). For nonbusiness majors: Marketing Certificate, MKT 333, (MKT 334 or MKT 348) and junior level status MKT 435 SALES STRATEGY AND TECHNOLOGY (3) Description: This course examines the use of advanced sales techniques and technologies and their application in different stages of the sales process. Students are introduced to customer relationship management (CRM) theory, strategies, and its application across the customer life-cycle stages of customer acquisition, retention, and development. Students develop proficiency of CRM technology through hands-on practice with a current CRM system. Letter grade only. Units: 3 Prerequisite: MKT 333, MKT 337, ISM 120, and Business Professional Program MKT 435 SALES STRATEGY AND TECHNOLOGY (3) Description: This course examines the use of advanced sales techniques and technologies and their application in different stages of the sales process. Students are introduced to customer relationship management (CRM) theory, strategies, and its application across the customer life-cycle stages of customer acquisition, retention, and development. Students develop proficiency of CRM technology through hands-on practice with a current CRM system. Letter grade only. Units: 3 Prerequisite: For business majors: MKT 333, MKT 337, ISM 120, and Business Professional Program (BPP). For non-business majors: Marketing Certificate, MKT 333, MKT 337, ISM 120 and senior level status MKT 436 MARKETING FOR SERVICE ORGANIZATIONS (3) Description: Understanding issues facing businesses marketing service products. Identification of the unique difference in marketing strategies for tangible and intangible products. Evaluation of service quality, service encounters, and relationship development with customers through marketing activities and technology. Letter grade only. Units: 3 MKT 436 MARKETING FOR SERVICE ORGANIZATIONS (3) Description: Understanding issues facing businesses marketing service products. Identification of the unique difference in marketing strategies for tangible and intangible products. Evaluation of service quality, service encounters, and relationship development with customers through marketing activities and technology. Letter grade only. Units: 3 Effective Fall 2016 Prerequisite: (MKT 334 or MKT 348) and Business Professional Program Prerequisite: For business majors: MKT 333, (MKT 334 or MKT 348) and Business Professional Program (BPP). For nonbusiness majors: (Marketing Certificate or Hospitality Marketing and Sales Certificate), (MKT 334 or MKT 338) and senior level status MKT 437 SALES MANAGEMENT (3) Description: Familiarize students with the concepts, theory and practice of sales force management. Relate the role of sales force management with marketing management and organizational relationships within other functions of the firm. Application of sales management techniques, including leading, training, motivating and evaluating the sales force. Identify managerial and technological advancements of contemporary sales management. Letter grade only. Units: 3 Prerequisite: MKT 333, MKT 337, and Business Professional Program MKT 437 SALES MANAGEMENT (3) Description: Familiarize students with the concepts, theory and practice of sales force management. Relate the role of sales force management with marketing management and organizational relationships within other functions of the firm. Application of sales management techniques, including leading, training, motivating and evaluating the sales force. Identify managerial and technological advancements of contemporary sales management. Letter grade only. Units: 3 Prerequisite: For business majors: MKT 333, MKT 337, and Business Professional Program (BPP). For non-business majors: Marketing Certificate, MKT 333, MKT 337 and senior level status MKT 439 MARKETING RESEARCH (3) Description: Conceptual and practical considerations in conducting and using marketing research in decision making. Topics include problem definition, questionnaire design, data collection, sampling, data analysis, and use of scanner data. Units: 3 Prerequisite: MKT 333 and Business Professional Program MKT 439 MARKETING RESEARCH (3) Description: Conceptual and practical considerations in conducting and using marketing research in decision making. Topics include problem definition, questionnaire design, data collection, sampling, data analysis, and use of scanner data. Units: 3 Prerequisite: MKT 333, MKT 334 and Business Professional Program (BPP). MKT 450 ELECTRONIC MARKETING (3) Description: Provides students with e-marketing strategies being used in today's business environment. Explores use of the internet and related digital technologies to address marketing needs of organizations and consumers and to manage customer MKT 450 ELECTRONIC MARKETING (3) Description: Provides students with e-marketing strategies being used in today's business environment. Explores use of the internet and related digital technologies to address marketing needs of organizations and consumers and to manage customer Effective Fall 2016 relationships. Key areas include e-mail marketing; viral marketing; attributes of a good website and website marketing goals; website promotion/search engine positioning/ranking, and key internet technologies/terminologies/acronyms. Letter grade only. Course fee required. Units: 3 Prerequisite: ISM 120 and MKT 333 and Business Professional Program relationships. Key areas include e-mail marketing; viral marketing; attributes of a good website and website marketing goals; website promotion/search engine positioning/ranking, and key internet technologies/terminologies/acronyms. Letter grade only. Course fee required. Units: 3 Prerequisite: For business majors: MKT 333, ISM 120 and MKT 333 and Business Professional Program (BPP). For nonbusiness majors: Marketing Certificate, MKT 333, ISM 120 and senior level status MKT 480 INTERNATIONAL MARKETING (3) Description: Marketing opportunities and strategies for multinational organizations. Special attention given to planning and implementing marketing mix variables in international settings. Letter grade only. Units: 3 Prerequisite: ECO 285 and MKT 333 and Business Professional Program MKT 480 INTERNATIONAL MARKETING (3) Description: Marketing opportunities and strategies for multinational organizations. Special attention given to planning and implementing marketing mix variables in international settings. Letter grade only. Units: 3 Prerequisite: For business majors: ECO 285 and MKT 333 and Business Professional Program (BPP). For non-business majors: Marketing Certificate, MKT 333, ECO 285 and junior level status MKT 494 STRATEGIC MARKETING (3) Description: Application and integration of key marketing concepts to plan, implement, and control marketing activities. Incorporates recent trends in marketing practice for decision making, evaluating, and/or developing marketing plans. Letter grade only. Units: 3 Prerequisite: MKT 334 and MKT 439 MKT 494 STRATEGIC MARKETING (3) Description: Application and integration of key marketing concepts to plan, implement, and control marketing activities. Incorporates recent trends in marketing practice for decision making, evaluating, and/or developing marketing plans. Letter grade only. Units: 3 Prerequisite: For business majors: MKT 333, MKT 334, and MKT 439, and Business Professional Program (BPP). *if there has been a previously approved curriculum change since the last catalog year, please copy the approved text from the proposal form into this field. 4. Justification for Fast Track course changes. Update pre-requisites to reflect current marketing related plans IN THE FOLLOWING SECTION, COMPLETE ONLY WHAT IS CHANGING Effective Fall 2016 CURRENT Repeat for additional units in same term: Yes No Repeat max number of units in same term: PROPOSED Repeat for additional units same term: Yes No Repeat max number of units in same term: Instruction Mode: In person* Online Blended* *Where offered? FLGMTN Other Incomplete option: incomplete (I) in progress (IP) Experiential Learning Component: Yes No Terms Offered: Fall Winter Spring Summer Other Instruction Mode: In person* Online Blended* *Where offered? FLGMTN Other Incomplete option: incomplete (I) in progress (IP) Experiential Learning Component: Yes No Terms Offered: Fall Winter Spring Summer Other 5. Is this course in any plan (major, minor, or certificate) or sub plan (emphasis)? Yes No If yes, list and include evidence of notification to and/or response from each impacted academic unit as necessary. MKT 333: Accountancy; B.S.ACCY, Business Economics; B.S.B.A, Information Systems; B.S.B.A., Finance; B.S.B.A., Management; B.S.B.A., Marketing; B.S.B.A. Hospitality Marketing and Sales UCRT, Non-profit and Social Entrepreneurship UCRT MKT 334, MKT 337, MKT 436 Marketing; B.S.B.A. Hospitality Marketing and Sales UCRT, Marketing UCRT MKT 348, MKT 434, MKT 435, MKT 437, MKT 450 : Marketing; B.S.B.A. Marketing UCRT MKT 439, MKT 494: Marketing; B.S.B.A. MKT 480: Accountancy; B.S.ACCY, Business Economics; B.S.B.A, Information Systems; B.S.B.A., Finance; B.S.B.A., Marketing; B.S.B.A., Marketing UCRT 6. Is there a related plan change proposal being submitted? If no, explain. Yes No 7. Will you be requesting a new or changing a current course fee? If yes, please refer to: http://nau.edu/Registrar/Faculty-Resources/Course-Fees/ Yes No Questions 8-9 for Undergraduate Courses only: 8. Do you want to remove the Liberal Studies or Diversity designation? If yes, select all that apply. Liberal Studies Diversity Both N/A 9. Is this course listed in the Course Equivalency Guide? Effective Fall 2016 Yes No Yes No MKT 333, MKT 334, MKT 337, MKT 480 Scott Galland Reviewed by Curriculum Process Associate 11/28/2016 Date Approvals: Department Chair/Unit Head (if appropriate) Date Kevin J. Trainor Dean of College 10/12/2016 Date From: Kevin J Trainor Sent: Wednesday, October 12, 2016 11:22 AM To: Christine Nicole Drake <[email protected]> Subject: RE: Marketing Prefix changes Approved. Kevin From: Christine Nicole Drake Sent: Wednesday, October 12, 2016 10:44 AM To: Kevin J Trainor <[email protected]> Subject: FW: Marketing Prefix changes Kevin, Do you approve? Thanks, Chris Drake Coordinator Office of Academic Services The W. A. Franke College of Business Northern Arizona University Phone: 928-523-5232 Email: [email protected] Effective Fall 2016