Download Sales and Marketing Assistant (part-time) - Application Pack

SALES AND MARKETING ASSISTANT
APPLICATION PACK
Thank you for your interest in the post of Sales and Marketing Assistant at FPA. Please
find enclosed more information about the role including the job description, person
specification and terms and conditions.
At FPA our vision is a society where everyone can make positive choices about their own
sexual health and wellbeing. We believe that everyone has the right to straightforward,
honest, non-judgemental information and advice about sexual and reproductive health
and wellbeing. We strive to deliver this across the UK through our information
programme, our website and publications, our specialist sexual health services in the
community, our helpline and counselling service in Northern Ireland, and our campaigning
and lobbying activities.
We are a pro-choice organisation. We believe in enabling and supporting people to make
their own choices about their identity, relationships and lifestyle. This includes not only
decisions about their general health and wellbeing but also about their values and beliefs,
sexuality, sexual expression and sexual and reproductive health.
We are guided by our organisational beliefs:
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Sexual health is important to individuals, relationships and societal wellbeing.
Sexual behaviour should never result in exploitation, oppression, physical,
emotional or psychological harm.
Everyone should have access to accurate, high-quality sexual health information,
education and services.
Everyone should be able to exercise his or her reproductive rights.
Everyone should have the ability and responsibility to control their own sexual
health.
All sexualities should be respected and accepted.
Self-esteem, confidence, and communication skills are very important to healthy
relationships.
If you share our beliefs and have the necessary skills to fulfil the job description we’d very
much like to hear from you with your CV and a covering letter, detailing how you meet the
requirements of the position.
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April 2017
SALES AND MARKETING ASSISTANT SUMMARY
We’re looking for a friendly, efficient and proactive person with great attention to detail to
join our sales and marketing team, working three days a week.
The communications, digital and marketing team is a small and ambitious team at the
heart of FPA. We play a key role in raising money for FPA through our sales and
marketing activities. We strive to provide an excellent service to our customers, who
include health professionals, teachers and parents, and are always looking for ways to
reach new people with our products and services.
You’ll have good writing and communication skills, an excellent telephone manner, and a
can-do attitude as well as taking pride in your work.
You’ll report to our Sales and Marketing Coordinator and work with the wider
communications, digital and marketing team to help us achieve our targets.
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April 2017
SALES AND MARKETING ASSISTANT JOB DESCRIPTION
JOB TITLE:
SALES AND MARKETING ASSISTANT (PART-TIME)
LOCATION:
LONDON OFFICE
RESPONSIBLE TO:
SALES AND MARKETING COORDINATOR
GRADE:
E
Our mission is to champion people’s rights to sexual and reproductive health and
wellbeing through advocacy, campaigning, education and information.
Overall purpose of the job
Process sales orders efficiently and accurately; provide high-quality customer care by
phone and email; keep databases up-to-date and accurate; provide support for marketing
activities and campaigns
Main responsibilities
Sales support and customer care
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Process email, telephone and online sales orders and returns efficiently and
accurately to agreed standards.
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Handle phone and email enquiries from customers and other members of the public
in a professional, helpful and friendly manner.
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Manage customer complaints calmly and efficiently, referring to the department
head as required.
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Liaise with the finance team and department colleagues to resolve invoice and
payment queries, refund requests, unpaid invoices and other financial matters.
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Deal with requests for membership packs, fundraising materials and other
resources, working with the office administrator as required.
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Maintain good working relationships with third-party suppliers.
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Monitor and report on stock levels and liaise with third-party suppliers as
appropriate to ensure product availability.
Data and marketing support
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Keep customer other data accurate and up-to-date.
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Help produce data for marketing activities.
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Help coordinate website and email content.
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Assist with sales and marketing reports.
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April 2017
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Set up free trials of FPA’s online primary school resource.
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Assist with updating FPA’s database of clinics as required.
Other duties
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Assist with the smooth running of the department and the FPA office.
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Ensure that all work undertaken follows FPA’s policies and procedures.
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Be committed to FPA’s equal opportunities policy and ensure that this is reflected
in the work of the postholder.
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Undertake other tasks, as required by line manager, which are consistent with the
responsibilities of the post.
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April 2017
SALES AND MARKETING ASSISTANT –
PERSON SPECIFICATION
Qualifications and training
Previous administration and/or customer care experience (E).
Experience
Providing high-quality customer service (E).
Working in a sales or marketing role (D).
Working with different databases (D).
Managing relationships with third-party suppliers (D).
Knowledge, skills and personal qualities
High level of accuracy and attention to detail (E).
Good standard of written and spoken English (E).
Excellent telephone manner (E).
Proactive and self-motivated (E).
Ability to manage a busy workload (E).
Good level of IT skills, including working knowledge of MS Office (E).
Ability to work well as part of team (E).
General
Supportive of the aims and objectives of FPA (E).
E=Essential
D=Desirable
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April 2017
SALES AND MARKETING ASSISTANT –
OUTLINE OF TERMS AND CONDITIONS
HOURS
21 per week, over 3 days. Flexibility in working hours may be required, as directed by the
demands of the job.
SALARY
The position is offered at FPA Grade E. Starting salary will be between £21,000 and
£24,000 pro rata (including Inner London Weighting).
HOLIDAY
25 working days each year, plus bank holidays and privilege days (pro-rata for part-time).
Holiday entitlement is increased by one day per year after five years service to a
maximum of 30 days after ten years (or pro rata).
FPA SICK PAY
FPA sick pay is paid in conjunction with Statutory Sick Pay according to length of service.
PENSIONS
Employees are automatically enrolled in a contributory pension plan but may opt-out.
SEASON TICKET LOAN
An interest free season ticket loan is available to employees who have completed their
probationary period.
EQUAL OPPORTUNITIES
FPA values diversity and is working towards equal opportunities.
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April 2017
HOW TO APPLY
Application is by CV and covering letter.
Please email or post your CV and a covering letter (letter to be no more than two sides of
A4) explaining why you’re interested in the role and how you meet the person
specification. Address your covering letter to Julie Arnaa.
Please complete and return our diversity monitoring form (available from the Jobs page of
our website) along with your application.
Apply by email
Please email [email protected]
Apply by post
Mark your application private and confidential and return to:
Recruitment Team
FPA
23-28 Penn Street
London N1 5DL
Closing date 10am, Wednesday 26 April 2017
Interview date Wednesday 3 May 2017
Unfortunately we will be unable to respond to unsuccessful applicants.
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April 2017