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JOB DESCRIPTION POSITION: TEAM LEADER, CREDIT CONTROL DEPARTMENT: FINANCE REPORTING TO: REGIONAL CREDIT CONTROL MANAGER LOCATION: MALAYSIA DIRECT REPORTS: RESPONSIBLE FOR APPROX. 3 STAFF PURPOSE: The role of Credit Control Team Leader is to control and monitor outstanding balances which includes timely cash collections, assessing credit risks and minimise bad debts. Improve and maintain receivables and the monthly DSO at best practice industry standard by: Implement and align credit policies and procedures for Malaysia in consultation with Regional Credit Control Manager and GM. Liaise with Sales Managers on credit control/customer issues; as well as with Customer Services, Sales Operation and Accounts receivables. Leading a team of credit controllers in managing the receivables of Malaysia,and taking responsibility for all credit and collections matters in the country (PRINT and ONLINE). Implement and align credit policies and procedures for Malayan Law Journal in consultation with Regional Credit Control Manager. RESPONSIBILITIES: 1. Credit Management Implement credit policies for the Malaysia operations. Ensure that credit policies are adhered to. Minimise credit exposure by reviewing new and existing customer accounts to set credit limits and credit terms. Prepare monthly reports for management 2. Credit Operations To supervise staff and coordinate day-to-day operations of Credit Department of Malaysia. Perform daily credit checking on new orders Daily monitoring and releasing the pending orders in pending spool Monitor the performance of 3rd party collection Liaise with panel lawyer for all legal cases Collect outstanding balances from all debtors including negotiating settlement payment in consultation with Regional Credit Control Manager. Ascertain accounts that should be stopped. 81913434 (Updated as at Jan 03) 1 JOB DESCRIPTION POSITION: TEAM LEADER, CREDIT CONTROL DEPARTMENT: FINANCE REPORTING TO: REGIONAL CREDIT CONTROL MANAGER LOCATION: MALAYSIA DIRECT REPORTS: RESPONSIBLE FOR APPROX. 3 STAFF Recommend legal action for delinquent customers. Ensure timely resolution of customer requests Management of assigned portfolio of customers accounts Regular update Credit Control Manager on team performance, current activities and key customers issues. 3. Others Other credit control related duties: As and when required. KNOWLEDGE, COMPETENCIES & EXPERIENCE: Knowledge: Computer literacy, experience in using computer system, Word and Excel Good understanding of financial accounting and business processes Competencies: Supervisory skills Communication skills, negotiation, clear presentation and reporting Service-oriented and proactive team player Willingness to make decision Able to motivate and challenge team members Strong negotiation skills Experience: 5 years of credit and collection management experiences with at least 3 years of supervisory experiences from MNC in commercial industry. Proven track record in effective credit management KEY PERFORMANCE INDICATORS: Debtor days for portfolio, statistical measures, department standards Adherence to company credit policy Minimising number of on hold customers Improve in debts recovery from doubtful customers Working very closely with Customer Service team for timely resolution of customer inquiries Reduction in debtor days and stopped accounts as well as increased cash collections and calls made as identified in periodical reviews Reduction in processing time Feedback from customers, other departments and supervisor 81913434 (Updated as at Jan 03) 2