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National Government Portal Our Citizen’s gateway to access government services EGMP 2.0 National Government Portal (NGP) G2G, G2C, G2B COMMON APPLICATIONS SECTORAL APPLICATIONS GCP EGOVFRAME AGENCY-SPECIFIC APPLICATIONS REGISTRIES INFRASTRUCTURE Government Network, Data Centers, GCloud What is the NGP? • A gateway for citizens to access the services provided by the government. • Envisioned as a level 4 website accdg to UN online service index. • The NGP will be designed for the convenience of the citizens in transacting with the government by integrating G2G, G2C, and C2G interactions. Web Measure Model: Stages of e-Government Evolution Stage 4: Connected Presence Stage 3: Transactional Presence Stage 2: Enhanced Presence Stage 1: Emerging Presence Most sophisticated level Allows two-way interaction between citizen and government Current and archived information such as policies, laws, reports, newsletters, are available online Information is limited and basic Has a search and retrieve feature, help, and site map Links to other agencies may not exist Interaction is primarily unidirectional with info flowing from government to the citizen Some archived information may be available online G2G, G2C/C2G interactions Encourages participatory deliberative decisionmaking & two-way open dialogue Has interactive features such as web forms and participatory decision making and online consultation mechanisms Has 24/7 facilities for paying taxes, applying for IDs, birth certificates, passports, and other C2G interactions Citizens are able to pay for relevant public services online Providers of goods & services can bid online Comprises a web page/official website Most information remains static Three (3) core areas of e-Government G2G Services G2C/C2G Services G2B/B2G Services A government that is interconnected Responsive and transparent Allows citizens to directly feel the benefits of digital economy Tools and capacities for accessing and linking to a digital infrastructure Striving for open data to allow stakeholders better access to information to make better decisions A government that operates through common standards to make interoperability and effective communication possible ICT processes that are efficient A friendlier business climate that can encourage more investments Greater access to online services, while making sure privacy is protected and transactions are secure Objective: Create a seamless government experience for users. “People do not have to know the department, agency, or level of government providing the services but rather just be able to find it and use it in an effective manner.” - UN Features: • A centralized dashboard that will act as the interface for all government websites and online systems • Centralized log-in and authentication via SSO and PKI • Customizable user access levels, user groups, and roles • Standardized workflows that is user-drive • Centralized repositories • Localization Features: • Advanced personalization that allows specification of content, functionality, and features based on a user’s location, activities, and other self-defined profile attributes • Simplified UI that is focused on tasks rather than content • Data reporting / Analytics / Statistics • Mobility, responsiveness, and accessibility • Knowledge base • Feedback mechanisms and support systems Benefits: • Convenience for citizens to receive government services • Reduction in the volume of paper-based documents and time of processing • Increased transparency of transactions in the government • Reduction in government expenses through information sharing • Reduction of operations and maintenance costs • Increased online service index (UN) Strategies 1 - Lay down standards and policies - Development of the platform - Integrate public-facing websites 2 - Redesign of current iGov systems based on the NGP standards (if needed) - Integration of these systems 3 - Integration of new systems - Integration of frontline services Policies & Standards • EO that will define the NDSCG and mandate integration to NGP • GOV.PH DNS Policy • Web Content Management Policy • National Accessibility Guidelines • AO39 • Unified Web Content Policy • PEGIF • Change Management AO39 • Establishment of the Government Web Hosting Service (GWHS) • Mandating government agencies to migrate to the GWHS • Issuance of the UWCP • G/IPX • July 2013 Government Web Hosting & Government Web Template Government Web Hosting & Government Web Template Government Web Hosting & Government Web Template Government Web Hosting & Government Web Template Government Web Hosting & Government Web Template Scope of the Portal Login Flow Dashboard Features Software Reference Architecture Integration Reference Architecture Infrastructure Reference Architecture Security Reference Architecture Development Strategy: • • • • Agile methodology Scrum project management Continuous integration In-house / Outsourced development Critical Success Factors • Availability of feedback and citizen consultation mechanisms • Responsiveness and accessibility (Level AA in WCAG 2.0 standards) • 24x7 service availability locally and globally with minimal downtime • High usage of the system with good user feedback • Streamlined transactions and workflows Design Principles 1. Design for user needs, not government needs 2. Design for consistency 3. Build digital services, not websites Thank you [email protected]