Download The National Government Portal (NGP)

National Government Portal
Our Citizen’s gateway to access government services
EGMP 2.0
National Government Portal (NGP)
G2G, G2C, G2B
COMMON APPLICATIONS
SECTORAL APPLICATIONS
GCP
EGOVFRAME
AGENCY-SPECIFIC
APPLICATIONS
REGISTRIES
INFRASTRUCTURE
Government Network, Data Centers, GCloud
What is the NGP?
• A gateway for citizens to access the services
provided by the government.
• Envisioned as a level 4 website accdg to UN
online service index.
• The NGP will be designed for the convenience
of the citizens in transacting with the
government by integrating G2G, G2C, and
C2G interactions.
Web Measure Model: Stages of e-Government Evolution
Stage 4: Connected
Presence
Stage 3:
Transactional
Presence
Stage 2: Enhanced
Presence
Stage 1: Emerging
Presence
Most sophisticated level
Allows two-way interaction
between citizen and
government
Current and archived
information such as
policies, laws, reports,
newsletters, are available
online
Information is limited and
basic
Has a search and retrieve
feature, help, and site map
Links to other agencies may
not exist
Interaction is primarily
unidirectional with info
flowing from government
to the citizen
Some archived information
may be available online
G2G, G2C/C2G interactions
Encourages participatory
deliberative decisionmaking & two-way open
dialogue
Has interactive features
such as web forms and
participatory decision
making and online
consultation mechanisms
Has 24/7 facilities for
paying taxes, applying for
IDs, birth certificates,
passports, and other C2G
interactions
Citizens are able to pay for
relevant public services
online
Providers of goods &
services can bid online
Comprises a web
page/official website
Most information remains
static
Three (3) core areas of e-Government
G2G Services
G2C/C2G Services
G2B/B2G Services
A government that is
interconnected
Responsive and
transparent
Allows citizens to directly
feel the benefits of digital
economy
Tools and capacities for
accessing and linking to a
digital infrastructure
Striving for open data to
allow stakeholders better
access to information to
make better decisions
A government that
operates through common
standards to make
interoperability and
effective communication
possible
ICT processes that are
efficient
A friendlier business
climate that can encourage
more investments
Greater access to online
services, while making sure
privacy is protected and
transactions are secure
Objective:
Create a seamless government
experience for users.
“People do not have to know the department, agency, or
level of government providing the services but rather just be
able to find it and use it in an effective manner.” - UN
Features:
• A centralized dashboard that will act as the interface
for all government websites and online systems
• Centralized log-in and authentication via SSO and
PKI
• Customizable user access levels, user groups, and
roles
• Standardized workflows that is user-drive
• Centralized repositories
• Localization
Features:
• Advanced personalization that allows specification
of content, functionality, and features based on a
user’s location, activities, and other self-defined
profile attributes
• Simplified UI that is focused on tasks rather than
content
• Data reporting / Analytics / Statistics
• Mobility, responsiveness, and accessibility
• Knowledge base
• Feedback mechanisms and support systems
Benefits:
• Convenience for citizens to receive government
services
• Reduction in the volume of paper-based documents
and time of processing
• Increased transparency of transactions in the
government
• Reduction in government expenses through
information sharing
• Reduction of operations and maintenance costs
• Increased online service index (UN)
Strategies
1
- Lay down standards and policies
- Development of the platform
- Integrate public-facing websites
2
- Redesign of current iGov systems based on the NGP
standards (if needed)
- Integration of these systems
3
- Integration of new systems
- Integration of frontline services
Policies & Standards
• EO that will define the NDSCG and mandate
integration to NGP
• GOV.PH DNS Policy
• Web Content Management Policy
• National Accessibility Guidelines
• AO39
• Unified Web Content Policy
• PEGIF
• Change Management
AO39
• Establishment of the Government Web Hosting
Service (GWHS)
• Mandating government agencies to migrate to
the GWHS
• Issuance of the UWCP
• G/IPX
• July 2013
Government Web Hosting & Government Web Template
Government Web Hosting & Government Web Template
Government Web Hosting & Government Web Template
Government Web Hosting & Government Web Template
Government Web Hosting & Government Web Template
Scope of the Portal
Login Flow
Dashboard Features
Software Reference Architecture
Integration Reference Architecture
Infrastructure Reference Architecture
Security Reference Architecture
Development Strategy:
•
•
•
•
Agile methodology
Scrum project management
Continuous integration
In-house / Outsourced development
Critical Success Factors
• Availability of feedback and citizen consultation
mechanisms
• Responsiveness and accessibility (Level AA in WCAG
2.0 standards)
• 24x7 service availability locally and globally with
minimal downtime
• High usage of the system with good user feedback
• Streamlined transactions and workflows
Design Principles
1. Design for user needs, not government
needs
2. Design for consistency
3. Build digital services, not websites
Thank you
[email protected]