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The Chilean PUENTE program
A bridge between families and their rights
Psychosocial support for families from the Intersectorial Social Protection
System, “Chile Solidario”
Puente program –
between the family and its rights
Institutional network management and
preferential access to public services
Claudio Ferrada –
Tutor of St. Kitts and Nevis
Network management and preferential access
Poverty is a phenomenon caused by multiple factors, so it is
understandable that the intervention in order to overcome
poverty must be multidimensional.
Facing the multidimensional feature of poverty and
vulnerability requires the commitment and contribution of all
public institutions and the whole society.
It requires a political and technical definition by which the
State commits all its efforts.
Public institutions, public funding, and intervention models
contribute to reducing gaps that affect people in different
dimensions or areas.
Network management and preferential access
Parameters have to be defined in order to detect the way in
which public social programs and services can contribute to
protecting people’s rights and overcoming vulnerability and
poverty in all dimensions.
Furthermore, socially excluded families should be supported
in order to effectively use the infrastructure of opportunities
available in public institutions.
This support has to be based upon assistance and
promotional strategies in order to restore people´s ability to
develop the necessary practical tools for effective social
inclusion.
Network management and preferential access
The Chilean State is responsible for supporting families in the
restoration of life skills that have been damaged or destroyed.
The State focuses on creating multiple supports in order to
guarantee the family’s welfare.
The Social Protection System provides preferential access for
vulnerable families to all programs, services, benefits, and
assistance available in the public sector for satisfying the basic
and development needs of “Chile Solidario” families.
The Social Protection System “Chile Solidario” coordinates the
local network of social institutions.
A priority of the Social Protection System is that families use
the networks autonomously. In order to achieve this linkage
between the family and the State, a support model is
established.
Network management and preferential access
Families receive psychosocial support from a Family Support
Counselor who, among other consulting processes, connects
them to the community networks as well as to the State
agencies that provide social services.
The Social Protection System furthermore covers the social
services and programs implemented and coordinated by
different State Agencies.
So, this can be considered a joint venture between the
different agencies in order to guarantee poor families’
access to a better quality of life.
The Chilean Planning Ministry manages, coordinates,
supervises, and assesses the implementation of the Social
Protection System.
Network management and preferential access
“Chile Solidario” requires coordination between the different
institutions of the public sector in order to guarantee the necessary
conditions for an effective integration of programs and services.
Furthermore, it requires efforts in order to achieve the
commitment of different stakeholders of the public policies. They
should not only provide services, but guarantee the effective
application of the poor’s right to development.
The Chilean Social Protection System looks to provide services and
benefits that are adequate and opportune for the needs of the
families and individuals that are protected by the State.
Network management and preferential access
“Chile Solidario” looks to provide different services and benefits for
families and individuals, following an integrated intervention
strategy. It is only in this way that effective results for a multidimensional phenomenon such as extreme poverty, can be
achieved.
The System is flexible and responds to the family’s requirements,
and thus, new minimum social guarantees and/or social services
can be generated.
Social programs and services, as well as existing support systems,
are oriented from a point of view that is universal and progressive.
This is why guaranteed subsidies have been created for all
beneficiaries of the Social Protection System.
Network management and preferential access
The System defines a set of minimum conditions that guarantee
quality of life in the seven dimensions that are the pillars of Puente.
The objective is to work operationally on minimum social conditions.
In Chile, due to its geography, there are several coordination levels for
specific services: the national coordination level, the regional
coordination level, and the local coordination level.
It is recommended that the System, on the local level, seek to be
integrated into the existing public, private and community networks.
The intervention methodology on the local level can be described as
“local network management” or “local network practice”.
Network management and preferential access
The success of the System lies in the fact that there are
positive results on each of the operating levels.
The quality of the agencies’ participation in the protection
network depends on how these agencies define and
understand their roles within the System.
The role of an agency within a social protection network
(such as “Chile Solidario”) is determined by how and how
much it contributes to the protected individual.
Network management and preferential access
In order to position their participation in the network,
agencies have to know exactly what the specific characteristics
of indigent families are. This is an issue of continuous learning.
The operators of “Chile Solidario” are the key components that
lead the conversations within the network, delivering facts
about the features of the families in order to orient the social
services.
The network’s philosophy is that each member must know
about and comprehend the contributions of the other
agencies in order to operate the System and to guarantee the
families’ welfare.
Network management and preferential access
The Social Protection System entails that all services in the
network are linked to and complement each other, in order to
generate significant impacts in the life of poor families.
Coordinating within a network means looking for complementary
areas. This depends on how much each of the members knows
about each others’ services and programs.
The monitoring of the results that were committed to by the
System allows an assessment of the system’s own performance in
assisting and supporting families.
THANK YOU FOR YOUR ATTENTION!