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Chapter 12 – Management Skills Objective 12.1 Vertically organized companies have an up down structure looking up to higher levels of management or down to employees within a single department. Horizontal organizations eliminated management levels and flattened the management structure into self managing teams. The idea is that the people actually doing the work are the best source of information about how processes should be completed. Teams are formed to manage themselves. They brainstorm, share ideas and share responsibility for the consequences of its decisions. Terms 12.1 Vertical organization – has an up down structure look up to higher levels of management or down to employees within a single department. Top management – is the highest level in a vertical organization. Middle management – are mid level managers. Supervisory-level management – are the lowest level of management is a vertical organization. Horizontal organization - eliminated management levels and flattened the management structure into self managing teams. Empowerment – is encouraging team members to contribute to and take responsibility for the management process. Objectives 12.2 Management consists of planning, organizing and controlling. Nine Effective Management Techniques: Give clear directions Train new employees well Be consistent Treat employees fairly Be firm when necessary Consider employee’s welfare Set a good example Delegate responsibility Foster teamwork Motivating employees through reward - is as simple as recognizing the goals of the company of organization that are achieved by the individuals or groups within the organization. Terms 12.2 Planning – involves deciding what will be done and how it will be accomplished. Organizing – is a coordinated effort to reach a company’s planning goals. Controlling – is the process of comparing what you planned with actual performance. Mission statement – describes the ultimate goals of the company.