Download Chapter 12 – Management Skills

Chapter 12 – Management Skills
Objective 12.1
Vertically organized companies have an up down structure looking up to higher levels of
management or down to employees within a single department.
Horizontal organizations eliminated management levels and flattened the management
structure into self managing teams. The idea is that the people actually doing the work are
the best source of information about how processes should be completed. Teams are
formed to manage themselves. They brainstorm, share ideas and share responsibility for
the consequences of its decisions.
Terms 12.1
 Vertical organization – has an up down structure look up to higher levels of
management or down to employees within a single department.
 Top management – is the highest level in a vertical organization.
 Middle management – are mid level managers.
 Supervisory-level management – are the lowest level of management is a vertical
organization.
 Horizontal organization - eliminated management levels and flattened the
management structure into self managing teams.
 Empowerment – is encouraging team members to contribute to and take
responsibility for the management process.
Objectives 12.2
Management consists of planning, organizing and controlling.
Nine Effective Management Techniques:
 Give clear directions
 Train new employees well
 Be consistent
 Treat employees fairly
 Be firm when necessary
 Consider employee’s welfare
 Set a good example
 Delegate responsibility
 Foster teamwork
Motivating employees through reward - is as simple as recognizing the goals of the
company of organization that are achieved by the individuals or groups within the
organization.
Terms 12.2
 Planning – involves deciding what will be done and how it will be accomplished.
 Organizing – is a coordinated effort to reach a company’s planning goals.
 Controlling – is the process of comparing what you planned with actual
performance.
 Mission statement – describes the ultimate goals of the company.