Download Chapter 7 Study Guide

Characteristics of a good leader:
Levels of Management:
Understanding
Communication
Intelligence
Top Management: Executives
Middle Management: Principals,
Marketing Manager, Sales Managers.
Honest Courage
Stability
Initiative
Confidence
Chapter 7 Study Guide
Introduction-to-Business
Supervisors
Communication:
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Ways to improve or prepare to be a good
leader:
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Take leadership classes
Practice leadership at work
Work with a mentor
Observe leaders
Read books on leadership
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Planning
Organizing
Staffing
Implementing
Controlling
Tactical: Direct and controlling
Strategic: less directive and involves
employees more in decision making.
Mixed: Combination of the two styles
above
5 Human Relation Skills:
1.
2.
3.
4.
5.
Self understanding
Understanding others
Communication
Team Building
Developing Job
Satisfaction
Possible Essay Topics and Thoughts:
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2.
3.
4.
5.
Management Styles:
Internal: between managers and employees inside the company.
External: between those inside the organization and outsiders such as
customers, suppliers and other businesses.
Vertical: Up and down the organization between management and
employees.
Horizontal: moves across the organization at the same level. Employee
to employee.
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All Managers have Five
Specific Functions:
The difference between styles or types of management and be able to
explain why you may use the particular style.
Ways to improve as a manager
The different types of communication and be able to compare and
contrast them.
Why is it important to give employees a say in some day-to-day
operations?
Be able to explain the different levels of management.
Why is it important for a company to have good leadership and
communication?
Why is it important to have business ethics?
How should a manager act?
Manger Influence:
Informal: when one or two
people emerge as leaders in a
group.
Formal: when a company elects
a person to hold office, such as
president.
Identity: personal trust and
respect of the leader.
Expert: recognizes that the
leader has special expertise in
the area. Sales person.
Reward: the leader’s ability to
give or withhold rewards.
Position: to get others to
accomplish tasks because of the
position the leader holds.