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Chapter 16 Customer Service Answers 1. You have two distinct requirements here: resolving names on the host network and resolving names on the Internet. Since this is a Microsoft network, the computer names are also NetBIOS names, which means you will have to use the Windows Internet Name Service (WINS) internally. Externally, or to resolve fully qualified domain names on the Internet, you will either need your own Domain Name System (DNS) or the IP address of the DNS server that is provided by your Internet service provider. 2. There are several requirements for connecting a Microsoft client computer to a Novell server. First, the clients need Novell client software to connect to the network. Second, depending on the network configuration, you may need to install the IPX/SPX (NWLink) protocol. Once the protocol is installed, you will need to configure the frame type and network number. In this situation, the frame type is 802.3. If the clients will share files or folders, install the File and Print Sharing for Novell Network service software.