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Communication- the
process of sending and
receiving messages.
Two types of communication
• Verbal- using spoken word to express
yourself
• Examples: talking, yelling, whispering, singing
• Non-verbal- messages sent without using
spoken words.
• Examples: writing, texting, email, body
movements, gestures,
Keys to Good Verbal
Communication
Ask Questions
Don’t use slang
Be clear & direct
Avoid speaking for others
Avoid
fordown
others
Don’t speaking
put people
Looking at Nonverbal
Communication
• Body Language- body movements and gestures.
Your posture and facial expressions are ways to
send messages.
• Personal Space- like an invisible bubble around
you. You may only want close friends and
family
members in your “personal space”
• Touch- physical contact such as a pat on the back
or a hug are positive communications. Hit
and slaps are negative ways to communicate.
• Physical Appearance- your appearance is one
of the most powerful forms of nonverbal
communication. How you look says a lot
about you.
• Time- You spend your time being with or doing
things you value most. Also being on time
communicates that you are dependable.
• Silence- giving someone the “Silent Treatment”
lets them know you might be up-set. Silence can
also communicate to others that they need to be
quiet.
• i-messages – you say how you feel and
what you think, rather than criticizing
someone else.
– Example: “I feel disappointed when you
promise to do something with me and then
don’t show up.”
• You messages – you are criticizing
someone else rather than just letting them
know how you feel.
– Example: “Why do you make promises to do
something with me and then don’t show up.
It’s rude and very disappointing.”
_________________- the
process of sending and
receiving messages.
Two types of communication
• _________- using spoken word to express
yourself
• Examples: talking, yelling, whispering, singing
• _________- messages sent without using
spoken words.
• Examples: writing, texting, email, body
movements, gestures,
Keys to Good Verbal
Communication
Avoid speaking for others
Looking at Nonverbal
Communication
________________- body movements and
gestures. Your posture and facial expressions
are ways to send messages.
• _____________- like an invisible bubble around
you. You may only want close friends and
family
members in your “personal space”
• _____- physical contact such as a pat on the back
or a hug are positive communications. Hits
and slaps are negative ways to communicate.
• _________________- your appearance is one
of the most powerful forms of nonverbal
communication. How you look says a lot
about you.
• _____- You spend your time being with or doing
things you value most. Also being on time
communicates that you are dependable.
• _______- giving someone the “Silent Treatment”
lets them know you might be up-set. Silence can
also communicate to others that they need to be
quiet.