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Non Verbal Communication
What is Nonverbal Communication
It is the process of communication through
sending and receiving wordless
messages.
The Basics of Nonverbal Communication
 People telegraph their intentions and feelings.
 Whatever goes on the inside shows outside.
 The messages that we send comes from the
tone of our voice and from our body language.
 Nonverbal communication comes from the face,
eyes, body, clothing, gestures and touch.
Examples of Nonverbal Expressions
A person who crosses the arms might be
expressing defiance, but may also just be
feeling cold.
We refer to a person’s face for insight into
a person’s character.
The Eyes
Eye contact or lack of might tell us
something about a person’s confidence,
friendliness, honesty or desire to
dominate.
The pupils can signify interest or
disinterest.
Pupils dilate when a person is interested
or excited; they grow smaller when a
person is bored or uninterested.
Eyes Cont.
Frowns, scowls and raised eyebrows may
indicate displeasure or intensity.
Narrowed eyes can suggest anger,
irritation or doubt.
Various Meanings of Body Language
 Crossed arms – sign of defensiveness, defiance
or withdrawal.
 Hands on hips – goal oriented or ready and able
to take something on.
 Leaning back in a chair with hands clasped
behind the head – superiority, smugness or
authority.
 Slouched posture – humiliation, defeat or
submission.
 Turning your shoulder or body slightly away from
someone – rejection of that person
Personal Appearance
Someone who dresses immaculately – a
careful person who attends to detail.
Old fashioned dress – very conservative in
his or her opinions and values.
A person wearing excessive jewelry –
materialistic.
The Handshake
 Is used as a source of data about another
person.
 It indicates welcome, liking, acceptance and
greeting.
 The way you shake hands is a source of data
about you.
A bone crushing grip can be seen as a desire to
dominate and a limp grasp as a sign of insecurity or
negative outlook on life.
Pumping up and down in a series of jerks suggest metal
rigidity, strong will and inflexibility.
Listening
Effective listening is active participation in
a conversation.
Active listeners
Sit or stand alertly
Maintain eye contact with the speaker
Concentrate on the words of the speaker
Make verbal responses
Summarize parts of what has been said with
clarity
Nonverbal Cues:
Facial expressions
Body language
Eye contact
Dress and physical appearance
Gestures
When our words send one message
and our nonverbal cues send another
message, people almost always believe
our nonverbal cues.
Most People Express and can Recognize
Six Basic Emotions
Sadness
Fear
Happiness
Surprise
Disgust
Anger
Our Communication Comes from the
following Three Sources:
Words
7%
Tone
38%
Gestures
55%