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COMMUNICATING IN GROUPS & TEAMS HCOM-100 Instructor Name Communication Principles Understanding Group and Team Communication PREVIEW • • • • • Groups and Teams Defined Types of Groups and Teams Group and Team Dynamics Group and Team Phases of Development Diversity in Groups and Teams: Adapting to Differences Groups and Teams Defined • Communicating in Small Groups – – – – Consists of small number of people Common purpose Sense of belonging Members exert influence on others in the group • Small group communication is the transactive process of creating meaning among 3 to 15 people who share a common purpose, who feel a sense of belonging, and who exert influence on each other. Groups and Teams Defined • Communicating in Teams – A team is a coordinated group of people organized to work together to achieve a specific, common goal. Groups & Teams Defined • Distinctions Between Groups and Teams – Teams develop clearly defined responsibilities for team members – Teams have clearly defined rules for team operation – Teams develop clear goals – Teams develop a way of coordinating their efforts Characteristics of Effective Team Members • Experience • Problem-Solving Ability • Openness • Supportiveness • Action Oriented • Positive Personal Style Understanding Types of Groups and Teams • Primary Groups – Exist to fulfill the basic human need of associating with others • Study Group – Meet to learn new ideas • Therapy Group – Exist to provide treatment for the personal problems that group members have Understanding Types of Groups & Teams • Problem Solving Groups – Exist to resolve an issue or overcome an unsatisfactory situation or obstacle to achieve a goal • Focus Group – Small groups of people who are asked to discuss a particular topic or issue • Social Groups – Exist just for the joy of socializing with others Understanding Group and Team Dynamics • Roles – Consistent ways you communicate with others in a group • Types of Roles – Task – Social – Individual • Understanding Group & Team Dynamics Rules – Team ground rules • Norms – Standards that determine what is appropriate and inappropriate behavior in a group • Status – An individual’s importance and prestige Understanding Group and Team Dynamics • Power – The ability to influence others’ behavior • Types of Power – – – – – Legitimate (respect for position) Referent (based on attraction) Expert (influence from a person’s knowledge) Reward (ability to satisfy needs) Coercive (sanctions and punishment) Understanding Group and Team Dynamics • Cohesiveness – Degree of attraction that members of a group feel toward one another and the group. Understanding Group & Team Dynamics • Communication interaction patterns – A pattern of communication that identifies the frequency of who talks to whom • Networks of Communication – All-channel – Chain – wheel Understanding Group & Team Dynamics • All-Channel Network – Everyone talks to everyone else Understanding Group and Team Dynamics • Chain Network – People convey a message through one person at a time Understanding Group and Team Dynamics • Wheel Network – One person receives most of the messages Understanding Group and Team Phases of Development • Orientation – Primary tension • Conflict – Secondary tension • Emergence – Conflict is reduced • Reinforcement – Group develops sense of “we” • Process nature of group phases Understanding Diversity in Groups and Teams • Differences in Working Collectively or Individually – Individualism and collectivism • Differences in the Use of Time – Monochronic/polychronic • Difference in Use of Personal Space – High-contact/low-contact What questions do you have? Homework: 1.) Reading? 2.) Turn in assignments?