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Download PowerPoint: Understanding Nonverbal Messages
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Understanding Nonverbal Messages Preview • • • • Why Focus on Nonverbal Communication? The Nature of Nonverbal Communication Codes of Nonverbal Communication How to interpret Nonverbal Cues More Accurately Nonverbal Communication Defined • Communication other than written or spoken language that creates meaning for someone – Sign language is one exception to this definition Why focus on Nonverbal Communication? • Nonverbal messages communicate feelings and attitudes – Most significant source of emotional information is the face (Albert Mehrabian) – Vocal cues – Approximately 93% of emotional meaning is communicated nonverbally. Why focus on nonverbal communication? • Nonverbal messages are critical to successful relationships • Nonverbal messages serve various functions for verbal messages: » » » » » » Substitute Complement Contradict Repeat Regulate Accent The Nature of Nonverbal Communication • Culture-Bound • Rule-governed • Ambiguous – Perception checking • Continuous • Non-linguistic • Multi-channeled Codes of Nonverbal Communication • Appearance – artifacts Codes of Nonverbal Communication • Body movement, Gestures, and Posture – Kinesics refers to the study of human movements, gestures, and postures • • • • • Emblems Illustrators Affect displays Regulators adaptors (People En Espaňol Magazine, Aug 2004, pg 20) Codes of Nonverbal Communication • Kinesics Research – Quasi-courtship behavior – nonverbal actions we consciously and unconsciously exhibit when we are attracted to someone: • • • • Courtship readiness Preening Positional cues Appeals to invitation Codes of Nonverbal Communication • Eye contact • Facial expressions • Touch (haptics) – Touch ethic • The Voice – Paralanguage or vocalics – Back-channel cues – Response latencies Codes of Nonverbal Communication • Environment, Space, and Territory – Physical environment – Space (proxemics) • • • • Intimate space Personal space Social space Public space Edwin T. Hall’s Zones of Space Codes of Nonverbal Communication • Territory – Territoriality – Territorial markers How to Interpret Nonverbal Cues • Immediacy Immediacy Cues Proximity:……………………………. Close, forward lean Body Orientation:……………… Direct, could be side-by-side Eye Contact:………………………..Eye contact & mutual eye contact Facial Expression:…………….. Smiling Gestures:……………………………. Head nods, movement Posture:………………………………. Open, relaxed, arms oriented toward others Touch:………………………………….. Cultural-and-context appropriate Voice:…………………………………… Higher pitch, upward pitch How to Interpret Nonverbal Cues • Immediacy – Arousal – Dominance What questions do you have? •Homework: – Reading? – Turn in assignment?
