Download Hone Your Communication Skills

Hone Your Communication Skills
Discussion Session #36
In this session, you will
learn:
Better Listening
Nonverbal
communication
How to communicate
well in your next job
Listening
• Listening is a mental
process that requires
effort.
• There are several
things that can block
our ability to listen.
Encouragers
• Encouragers are a variety of verbal and
nonverbal means one can use to prompt
someone to continue talking. They include
nods, openhanded gestures, phrases such as
“um-hum,”and the simple repetition of key
words the person has said.
Paraphrases
• Paraphrasing feeds back to the person the
essence of what has just been said by
shortening and clarifying the person’s
comments. Paraphrasing is not parroting; it
is using some of your own words plus the
important main words of the person to
whom you are listening.
Summarizations
• Summarizing is similar to paraphrasing but
covers a longer time span and more
information. Summarizations may be used
to begin or end a long conversation, as a
transition to a new topic, or to clarify a
lengthy and complex issue.
To Become An Active Listener
• Listen for ideas, not just facts
• Judge what the speaker says, not how it is
said
• Don’t jump to conclusions
• Concentrate, pay attention, and relax
• Respond actively to the speaker. Come up
with an appropriate comment.
Great Listeners
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Ask questions
Concentrate
Identify the main idea
Listen for a rationale
Listen for key words
Organize what they
hear
• Take notes
Nonverbal Communications
• Impact Of
Communications
• 7% Verbal
• 38% Way Words Are
Said
• 55% Facial
Expressions
Nonverbal Communication
• Anything is a potential
message.
• One cannot NOT
communicate.
• Nonverbal
communication
functions to clarify
words we use and
demonstrate emotions
Nonverbal Communication
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Handshakes
Proxemics
Gestures
Environment
Great Communicators
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Present one idea at a time
Keep it simple
Make it brief
Personalize the message to the listener
Use right tone of voice and body language
Get acceptance of each idea
Respond to the emotions of the person
Appreciate listener’s concerns
Encourage listeners to express themselves
Communication Skills
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Ask, don’t tell
State the situation
Explain how it affects the team
Suggest what needs to be done
Describe what will happen if the situation
does not change
Communication Skills
• Listen first
• Persuade second
• Support your
assertions
• Do your homework
using surveys,
verifiable facts,
research
Communication Enhancers
• Speak with enthusiasm
• Describe appealing
results
• Adjust how you
communicate to match
your listener’s reaction
• USE:
a. Strongly Agree
b. Agree
c. Disagree
d. Strongly Disagree
e. Don’t Know
EVALUATION
QUESTIONS
1. I found the presentation material easy to
understand.
2. This discussion session increased my knowledge on the
subject presented.
3. I will be able to use some of the information
from this discussion session in the future.
4. The presenter was well prepared for this session.
5. This presentation should be repeated in future semesters.