Download Slide 1

Communication
Module 10
Volunteer Development: Making the Best Better Series
2005
A Definition
Communication is a process by which
information is exchanged between
individuals through a common
system of symbols, signs or
information.
2005
Types of Communication




2005
Written
Vocal
Visual
Video, Media, Technology
Verbal and Nonverbal


Verbal – One person speaks and
another listens.
Nonverbal – One person observing
another person who is using:
– Facial expressions
– Gestures
– Other forms of body language
– Sounds that are not words
2005
Words and Images Have Power



Can include or exclude
Stereotype or provide accurate
information
Encourage or discourage, diminish and
degrade
2005
Steps in Communicating

Clearly define the message
(try to keep it to
one key idea)


Carefully identify your target audience
Select the methods, approaches and
formats that work best for the group
(newsletter, telephone call, e-mail)

Find out how you did
2005
Use the 5W’s and H Rule






2005
Who
What
When
Where
Why
How
Make Your Point Fast
Give the facts and details from the most
important to least important.
2005
E-Mail Tips and Hints




Keep message to one topic
Include the subject on the subject line
Do not capitalize all of your message
Grammar, spelling, correct word usage
2005
General 4-H Leader
Communication Tips




Listen – Work to understand what the
speaker is saying
Maintain eye contact – It lets them
know they are communicating with you
Ask
Be honest and straightforward – set a
good example
2005
Tips (cont)




Watch for nonverbal communication
Find appropriate times and places for
communication – sometimes private
conversations are needed
Encourage others to communicate –
ask, “What questions do you have?”
Respond to requests – it shows you are
responsible
2005
Questions?
2005
References
Communication Toolkit, 4-H 1560, 4-H Youth
Development Children, Youth and Family
Programs, Michigan State University
Extension, East Lansing, Michigan, 2000.
Leader Training Series, New Jersey 4-H,
Rutgers Cooperative Extension, New
Brunswick, New Jersey, 1994
2005