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Language and Communications Understand what is involved with choosing the correct method How do we communicate? Sender e.g. people, computer systems Communication Method e.g letter, memo, telephone call Receiver e.g. people, computer systems What to think about when deciding what communication method to use Time Formality Occasion Expense Communication Tool Geography Impact Audience Convenience Ways of communicating Verbal e.g. chatting, apologising Written e.g. letter, application form Types of Communication Visual Maps, Pictures, Drawings Expressive Smiling, frowning, hugging Verbal communication Types of verbal communications •Chatting •Enquiring •Apologizing •Delegating •Directing •Advising •Informing Acronym that ensures success with this type of communication T A Think before you speak L K I N Listen to all aspects of the conversation •Challenging •Debating Analyse what is said before you respond Kind words are free Insults carry a price Never seem distracted when somebody is talking G Give as much attention to the conversation as possible Written Communication • • • • Application form Contract of employment CV Driving licence • Agenda for a meeting • E-mail • Birthday card Letters Visual Communication Drawings Maps Pictures Visual Draft designs Charts Communication Moving Images Graphs Static images
