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Marketing Research 5/24/2017 1 An attempt to provide an objective estimate of a natural phenomenon ◦ e.g. measuring height ◦ or weight Marketing Research 5/24/2017 2 Nominal Scales ◦ Categories - mutually exclusive and collectively exhaustive. Ordinal Scales ◦ Rank order – e.g. most important to least important. Interval Scales ◦ Ordinal + the intervals between data points are equal. Ratio Scales ◦ Above + a meaningful absolute zero or origin. Marketing Research 5/24/2017 3 How could you measure height using the following levels of measurement? ◦ Nominal Scales ◦ Ordinal Scales ◦ Interval Scales ◦ Ratio Scales Marketing Research 5/24/2017 4 Evaluate my bathroom scale: Is it ACCURATE? Marketing Research 5/24/2017 5 Consistent results over time. Measures are free from random error. Test-Retest Reliability: Obtained by repeating the measurement using the same instrument under as nearly the same conditions as possible. Marketing Research 5/24/2017 6 Testing Reliability Test and Retest: • One instrument is used at two different times under similar conditions to the same people. Equivalent Form: • Two similar versions of an instrument are administered at two different times to the same people. Spilt Half: •Two versions of the same instrument (half of the items) are administered to different people, but compared to one another. 7 Addresses the issue of whether what we tried to measure was actually measured. How do I know if my bathroom scale is valid? That is, does 160 really MEAN anything? How could I know this with my bathroom scale? 1. JUST using the same scale 2. Using ANOTHER scale. Marketing Research 5/24/2017 8 • Face validity • Content validity • Criterion-Related Validity • Predictive Validity • Construct Validity • Discriminant Validity All types of validity are related. Marketing Research 5/24/2017 9 10 • Situation 1: A lack of reliability • my scale varies a lot (150, 160, 170) • Situation 2: High reliability, but lacks validity • My scale always shows 160, but other scales are different • Situation 3: Reliable, consistent, and valid • ALL scales show a consistent 160 Marketing Research 5/24/2017 11 Scaling Defined In order to decrease noise: you measure something several times • Unidimensional scaling • Multidimensional scaling Graphic Rating Scales Present to respondents with a graphic continuum typically anchored by two extremes Marketing Research 5/24/2017 12 Honda is a good car brand: 1 Agree 2 Somewhat Agree 3 Somewhat Disagree 4.Disagree 13 Marketing Research 5/24/2017 14