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Transcript
Definitions of marketing ‘Marketing is the management process that identifies, anticipates and satisfies customer requirements profitably’ Definition by The Chartered Institute of Marketing Marketing ‘The right product, in the right place, at the right time, and at the right price’ Adcock et al Marketing ‘Marketing is the human activity directed at satisfying human needs and wants through an exchange process’ Kotler 1980 Marketing ‘Marketing is a social and managerial process by which individuals and groups obtain what they want and need through creating, offering and exchanging products of value with others’ Kotler 1991 Marketing Implications of marketing • Who are our existing / potential customers? • What are their current / future needs? • How can we satisfy these needs? • Can we offer a product/ service that the customer would value? • Can we communicate with our customers? • Can we deliver a competitive product of service? • Why should customers buy from us? Marketing The marketing concept • choosing and targeting appropriate customers • positioning your offering • interacting with those customers • controlling the marketing effort • continuity of performance Marketing Marketing management process • • • • • • Analysis/Audit - where are we now? Objectives - where do we want to be? Strategies - which way is best? Tactics - how do we get there? (Implementation - Getting there!) Control - Ensuring arrival Marketing Why is marketing planning necessary? • Systematic futuristic thinking by management • better co-ordination of a company’s efforts • development of performance standards for control • sharpening of objectives and policies • better prepare for sudden developments Marketing The End Marketing Successful marketing requires: • Profitable • Offensive (rather than defensive) • Integrated • Strategic (is future orientated) • Effective (gets results) Hugh Davidson 1972 Marketing
