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Kenya Opportunity QuickTime™ and a decompressor are needed to see this picture. Supporting Kenya BPO development Strategy Presentation to the World Bank Singapore June 2009 Kenya QuickTime™ and a decompressor are needed to see this picture. Population (million): 37.5 Population Growth (annual %): 2.6 Area (sq km/thousands): 580.4 Capital City: Nairobi GDP Growth Rate (%): 7.0 (2007) GNI ($ billion) 25.6 GNI per Capita: US$680 Life Expectancy at Birth: 53.4 years BPO in Vision 2030 Economic pillar To maintain a sustained average economic growth rate of 10% per year over the next 25 years 1. Tourism Visions QuickTime™ and a decompressor are needed to see this picture. Goals for 2012 2. Agriculture 3. Wholesale & retail 4. Manufacturing 5. Business Process Offshoring 6. Financial services Be a top 10 longhaul tourist destination Innovative, commercially oriented and modern Move towards greater efficiency and at least a 30% formal market share* Improve competitiveness to revolutionise sector Quickly become one of the top 3 BPO destinations in Africa Efficient and globally competitive driving high savings and financing investments • Increase beds • Raise yields of • Create 10 hubs • Create at least 2 • Create 7,500 • Raise savings • from ¬40,000 to ¬65,000 Increase visitors from 1.8 M to 3 M Transversal reforms and key enablers • • key crops by ~3x Better utilisation of up to 1M ha 600K-1M new hectares made arable • • and 1000-1500 PBGs 10 Tier 1 retail markets Add 3 new retailers with national reach Public sector reform Infrastructure development People development Land reform Source: Vision 2030 SECs with at least 10 large international players as well as at least 5 SME parks direct BPO jobs, 5000 of which are in BPO park and investment to ~25-30% of GDP BPO in Kenya • Kenya will focus on becoming a niche player (as other smaller-scale countries have done). • Kenya will initially concentrate on basic voice services for the English speaking market. QuickTime™ and a decompressor are needed to see this picture. • Under Vision 2030 Kenya will capture a part of the US 220b global market for BPO, creating at least 7,500 direct jobs and increasing GDP by Ksh 10b by 2012. Kenya’s key challenge • Attracting new investors against a backdrop of mixed perceptions among potential investors. – Connectivity (which we are addressing) – Leveraging Talent – Office space QuickTime™ and a decompressor are needed to see this picture. Our strategy to develop the BPO sector QuickTime™ and a decompressor are needed to see this picture. Initiatives underway to greatly improve access to high-speed connectivity; 2 programs are Government-sponsored. The East Africa Marine Systems (TEAMS) • Bandwidth: 640 GB • 5,600 Kms • Contract signed. Completion date: June 2009 and will be fully operational by October 2009 when it is connected to the NOFBI QuickTime™ and a decompressor are needed to see this picture. East Africa Submarine Cable System (EASSy) • 10, 000 Kms • Bandwidth: 120 GB scalable to 1.2 TB • Completion date: April 2010 (fully operational) SEACOM •13,700 Kms •Construction commenced 2008 ETD Mid 2009 •Bandwidth: 120 GB scalable to 1.2 TB The National Optic Fibre Backbone Initiative provides a backbone throughout Kenya Central region Coat and North Eastern region Telkom Kenya Network Ethiopia Lokichoggio Lodwar Mandera Moyale Eastern Marsabit Wajiir Kitale QuickTime™ and a decompressor are needed to see this picture. Uganda Rift Valley __ Weybuye Eldoret Nyahururu Somalia Nanyuki Kakamega Nakuru North Eastern Nyeri Emb u Muranga Kisumu Kisii Isielo Meru Western Nyanza Kericho Central Thika Makau Tala Bomet Garissa Mwingi Kitui Nairobi Rong o 770 Narok Kaljiado 159 Isebania Western Region Coast Garsen INDIAN OCEAN Namanga Malindi Kilifi Mobas a Tanzania National Optic Fibre Backbone Initiative (NOFBI) • 5,000 Kms • Nearing Completion • Down payment paid • Completion date: February 2010. Kenya’s BPO ready strengths • The available pool of employees with suitable skills and talents forms a good basis for a BPO&O sector. • An Investment ready operating environment is a top Government priority. QuickTime™ and a decompressor are needed to see this picture. • The communication infrastructure will soon be world class. • There is a strong presence of certain service providers (in HR, IT and Consulting). • Kenya is cost competitive and therefore likely to pass basic investor evaluation criteria for cost Key Strategies • Marketing – Launch an international go-to-market strategy. • Operating environment – Incentives QuickTime™ and a decompressor are needed to see this picture. – Policy • Education – Revise common curricula for BPO – Implement short-term, specialised and highly practical BPO&O training all levels – Coordinate university–industry collaboration to develop specialised technical skills for the IT industry Potential area of World Bank Support QuickTime™ and a decompressor are needed to see this picture. World Bank support for skills development • Kenya Government will require a minimum of Ksh 8 billion (USD 95–105 million) over the next 6 years to develop the industry. QuickTime™ and a decompressor are needed to see this picture. • The skills required of Kenya’s envisaged BPO&O industry are for basic voice and data operators (70%), managers (5%), engineers (10%) and technicians (15%). Skills upgrade programme • Execute extensive interventions to transform tertiary education: – Expand universities to increase the enrolment of students QuickTime™ and a decompressor are needed to see this picture. – Introduce a compulsory general BPO&O course in all four undergraduate university years – Offer specific, short and practical postgraduate programmes, focusing on skills required for basic voice and data operators this will be offered by TIVETs – Offer a master’s programme in BPO&O management – Collaborate with international universities to build investor credibility • Thank you QuickTime™ and a decompressor are needed to see this picture.