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Transcript 
• Hospital Case Study
– FY 08 (July 07): regularly missed budgeted volumes
resulting from patient flow process
– Specifically: in 4th Q FY07 /1st Q FY 08:
– Diverting over 50 patients a month
– ED in Code Red over 100 hours a month
– LOS for Admitted patients in ED > 11 hours
– Plan A: hire 20 nurses and more support staff
– $1.1 million
– Continuation of non-efficient process
– Plan B: Immediate plan of correction:
– Design an optimal patient flow process
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