Download Chapter Seven

Chapter Ten
Organizational Culture
and Ethical Values
10-1
Levels of Corporate Culture
Observable Symbols
Ceremonies, Stories, Slogans,
Behaviors, Dress,
Physical Settings
Underlying
Values,
Assumptions,
Beliefs, Attitudes,
Feelings
10-2
A Typology of Organizational Rites and Their Social
Consequences
Type of Rite
Example
Social Consequences
Passage
Induction and basic training; US
Army
Facilitate transition of person
into new social roles and
statuses
Enhancement
Annual awards night
Enhance social identities and
increase status of members
Renewal
Organizational development
activities
Refurbish social structures and
improve organization
functioning
Integration
Office holiday party
Encourage and revive common
feelings that bind members
together and commit them to
the organization
Source: Adapted from Harrison M. Trice and Janice M. Beyer,
“Studying Organizational Cultures through Rites and Ceremonials,”
Academy of Management Review 9 (1984), 653-659. Used with permission.
10-3
Relationship of Environment and Strategy
to Corporate Culture
Needs of the Environment
Flexibility
Stability
Adaptability
Culture
Mission
Culture
Clan
Culture
Bureaucratic
Culture
Strategic Focus
External
Internal
Sources: Based on Daniel R. Denison and Aneil K. Mishra,
“Toward a Theory of Organizational Culture and Effectiveness,”
Organization Science 6, no. 2 (March-April 1995): 204-23; R.
Hooijberg and F. Petrock, “On Culture Change: Using the Company
Values Framework to Help Leaders Execute a Transformational
Study,” Human Resource Management 32 (1993): 29-50; and
R. E. Quinn, Beyond Rational Management: Mastering the Paradoxes
And Competing Demands of High Performance (San Francisco:
Jossey-Bass, 1988).
10-4
Ethical Values in Organizations
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Ethics
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Rule of Law
Managerial Ethics
Social Responsibility
Ethical Dilemma
10-5
十大經營理念
台積人行事的最高準則
•堅持高度職業道德
•專注於「專業積體電路製造服務」本業
•放眼世界市場，國際化經營
•注意長期策略，追求永續經營
•客戶是我們的夥伴
•品質是我們工作與服務的原則
•鼓勵在各方面的創新，確保高度企業活力
•營造具挑戰性、有樂趣的工作環境
•建立開放型管理模式
•兼顧員工福利與股東權益，盡力回饋社會
10-6
Forces That Shape Managerial
Ethics
Personal Ethics
Beliefs and Values
Moral Development
Ethical Framework
Organizational Culture
Is
Decision
or Behavior
Ethical and
Socially
Responsible?
Rituals, Ceremonies
Stories, Heroes
Language, Slogans
Symbols
Founder, History
Organizational Systems
External Stakeholders
Structure
Policies, Rules
Code of Ethics
Reward System
Selection, Training
Government Regulations
Customers
Special Interest Groups
Global Market Forces
10-7
Formal Structure and Systems of the
Organization
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Ethics committee
Chief Ethics Officer
Whistle-blowing
Code of ethics
Training programs
10-8
Workbook
Activity
Shop ‘Til You Drop
Culture Item
Discount
Store
Department
Store
1. Mission of store:
2. Individual initiative:
3. Reward system:
4. Teamwork:
5. Company loyalty:
6. Dress:
7. Diversity of
employees:
8. Service orientation:
9. Human resource
development:
10-9