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WINSLOW PUBLIC SCHOOLS 25 Messalonskee Avenue Waterville, Maine 04901 COMPUTER/NETWORK SUPPORT TECHNICIAN CONTRACT July 1, 2012- June 30, 2014 The pay scale for the Computer/Network Support Technician position is tied directly to the skills and responsibilities of the Technician. There are a total of eight 8 possible steps. Step “1” consists of the minimum qualifications for this position. As a technician receives training and exhibits consistent proficiency in an additional area of expertise, increasing their pay will reward them by one (1) step. The Director of Technology/Information shall make this recommendation to the Superintendent of Schools for the final determination. It is understood and agreed to, that proficiency level increases will be limited to two increased levels per contract year. Proficiency Levels Acquired Step (1) Step (2) Step (3) Step (4) Step (5) Step (6) Step (7) Step (8)* 2012-13 (2%) 2013-2014 (3%) $36,705 $39,325 $41,948 $44,571 $47,190 $49,812 $52,434 $54,764 $37,806 $40,505 $43,206 $45,908 $48,606 $51,306 $54,007 $56,407 NOTE: These rate increases will be retroactive to July 1, 2012. *The attainment of Data Management Certification is worth two steps on this pay scale. The intent of these steps is, to both reward the technicians for their efforts to learn new technologies as well as to give improvement incentives. New employees may be placed on a step greater than “1” if they successfully demonstrate the skills necessary to satisfy one of the additional competency levels. WORK WEEK: The normal full time workweek is considered a forty (40) hour week. In case of an emergency, after normal work hours, any extra hours worked will be decided by the Director of Technology or Superintendent of Schools. This time will be compensated at a rate of time and one half or by compensation time in lieu of hours paid, determined by the employee prior to working the extra hours. SICK LEAVE: Technicians are entitled to fifteen (15) sick days for the 2012-2013 & 2013-2014 school years. These days may accumulate to one hundred twenty (120) days. These days are to be accrued and credited at the beginning of the contract year. Technicians who have reached the maximum sick days (120) shall still receive and be able to use their fifteen (15) days given annually; however, at the end of that year, unused days will not be accumulated. During the first year of employment, these days shall be prorated from date of hire. Also, technicians are eligible for the school wide sick bank as out-lined in the comprehensive teachers’ contract. It is also understood and agreed that six of an employee’s sick days may be used to stay home and care for a member of their immediate family. Immediate family is defined as: Husband, wife, son, daughter, mother, father, grandmother, grandfather, grandson, granddaughter, siblings, in law, step-relations or a member of the household. PERSONAL LEAVE: It is understood and agreed to that two sick days may be used for personal leave. Rules and regulations for using these personal days are to be governed by the same rules and regulations as appear in the comprehensive teachers’ contract. BEREAVEMENT LEAVE: Technicians shall be eligible for bereavement leave as outlined in the comprehensive teachers’ contract. HEALTH INSURANCE/DENTAL INSURANCE: A. Technicians working a forty (40) hour week shall be entitled to insurance benefits. Health insurance benefit shall be limited to a total of 80% of Anthem’s standard plan for adult with child, based on a 183 day per diem rate prorated to 230 days and dental insurance shall be equal to single person coverage. Any technician working less than forty (40) hours per week will have this benefit pro-rated accordingly. The dental insurance shall be Delta Dental Plan III. EXTENDED BENEFIT: A. Additional reimbursement benefit of $2,600 for the year 2012-2013 & 2013-2014, which may be applied to an annuity, additional medical insurance premiums, medical expenses, life insurance, child care, travel expenses incurred for family medical appointments, or technology purchases with prior approval of the superintendent of schools. PROFESSIONAL DEVELOPMENT: A. For computer Technicians matriculated in a degree program, the Board agrees to pay 90% of the full cost for each three (3) credit course, including the cost of texts and fees as determined by the University of Maine at Orono tuition rate as of September 1st each year; tuition benefit applies to any accredited institution. These funds may be used toward tuition and required course materials. For Computer Technicians taking courses in a non-matriculated status, the Board agrees to pay 60% of the full cost for each three (3) credit course, including the cost of texts and fees as determined by the University of Maine at Orono tuition rate as of September 1st each year; tuition benefit applies to any accredited institution. These funds may be used toward tuition and required course materials. Course reimbursements will not exceed actual costs. 2 B. Payment shall be made subject to the following conditions: 1. All courses must be approved in advance by the Superintendent of schools on forms provided by the Superintendent. 2. Payment shall be made upon the completion of three (3) credits within thirty (30) days after transcripts are submitted to the office of the Superintendent. If the employee arranges with the accrediting school to accept advance payment directly from the Board the Board will make such an arrangement. If the employee receives no course credit for any reason, the Board, depending on circumstances, has the right to withhold from the employee’s periodic wage payment an amount of money that will reimburse the Board for its prepayment. 3. If subsidy is received from other sources and does not total the applicable figure in Section A above, the difference will be made up by the Board. VACATION: Technicians shall accrue vacation time at the equivalent of two (2) weeks per contract year during their first two years of employment. On the third anniversary date of their hire this accrual rate will increase to the equivalent of three weeks vacation. The weeks of vacation will be pro-rated based on a forty (40) hour workweek. After attaining two (2) additional steps beyond where they were placed on the pay scale when hired, the technicians shall be entitled to an additional one (1) week of vacation. Their vacation accrual rate will be adjusted accordingly at the time of attaining two additional steps. After fifteen (15) years of continuous service to Waterville Public Schools, technicians will receive an additional week of vacation. It is understood and agreed to that seven (7) days of unused vacation time may be carried forward to the next year. HOLIDAYS: The holidays listed below are paid holidays: New Year’s Day Martin Luther King, Jr. Day President’s Birthday Day Patriot’s Day Memorial Day Independence Day Labor Day Columbus Day Veteran’s Day Thanksgiving Day Day After Thanksgiving Christmas Day MILEAGE: Computer Technicians will be allowed a $400 travel allowance for miles driven within the community. Miles driven outside the community will be paid at the same rate as the comprehensive teacher contract. 3 LONGEVITY: Employees who have accumulated the following years of continuous service with the Winslow Public Schools shall be entitled to the following compensation in salary paid in 22 equal installments effective on the anniversary date of each employee and shall be prorated accordingly. Should the employee choose to receive the longevity compensation in 2 equal installments, then it is the responsibility of the employee to notify the Payroll Administrator prior to September 1 of each year. Computer Technicians working 30 or more hours per week will be considered full time and be credited one year towards longevity. Computer Technicians working less than 30 hours per week but more than 15 hours per week will be credited ½ year towards longevity. Computer Technicians working 15 hours or less will not be eligible for any credit towards longevity. 5-9 years 10-14 years 15-19 years 20+ years 2012-13 $600.00 $900.00 $1,300.00 $1,650.00 2013-14 $600.00 $900.00 $1,300.00 $1,650.00 RETIREMENT: Employees may access a 403B annuity plan of their choice with the proper salary reduction agreement in place as required by federal regulations. 4 IN WITNESS WHERE OF the parties hereto have set their hands this ____________________day of October, 2012 __________________ Ronald Whary, Chair Winslow Board of Education _______________________ Jason Bersani Computer Technician ________________________ William Cates Computer Technician Those people also present and participating in these negotiations were: Eric Haley, Pam Bean, Josh Farnola, Jason Bersani, and William Cates 5 Computer/Network Support Technician Job Description This position is a member of the Technology Department of Winslow Public Schools and reports directly to the Director of Technology. The hours for this position will average 40 per week and are not expected to exceed this. There may be times when a technician is expected to work more than eight hours in a given day if such a need arises. Minimum Qualifications: College degree in computer science or a related field. Experience supporting computer networks may be substituted for education. Following is a list of the primary duties and responsibilities associated with the Computer/Network Support Technician position; Step 1: - Provides primary support to end users of all PCs and Macintosh desktop computers. - Troubleshoots all hardware and software problems and takes appropriate action to resolve the issues. - Recommends purchasing of parts needed to support existing equipment. - Install configures and supports software on all client desktop computers. - Diagnoses and resolves issues relating to the following operating systems; DOS 5.0 & higher, Windows 98 & higher, and MAC OS 8 & higher. - Resolves printing problems across the network - Conducts end user training, usually one on one or small groups, on hardware and software use. - Assists other Technology Department employees with tasks that may not be listed above but are duties assigned to the Technology Department. - Studies articles, and attends seminars, workshops, conferences, and vendor training programs in order to maintain knowledge of applicable concepts and technology - Other duties as assigned by the Director of Technology As the Computer/Network Support Technician receives training in and becomes proficient in each of the following areas they may be upgraded one step on the pay scale. There are a total of 8 steps. For each additional step the Computer/Network Support Technician will assume the responsibilities that correspond to the skills. It is expected that a minimum of one step will be achieved for every year of service. Steps may be granted no more than two per fiscal year per employee, at the discretion of the Director of Technology to Technicians that have exhibited competencies in any of the following categories; A. Administration of Novell file servers (version 3.1* through IntranetWare) including but not limited to, installation of new servers, security, user accounts, disk space management, applications, backups, and print services. B. Administration of Windows NT file servers including, but not limited to, installation of new servers, managing IIS, management of all NT domain services and security, user accounts, disk space management, applications, backups, and print services. 6 C. Demonstrates proficiency in physical network design, installation and support including, but not limited to cat 5 and fiber wiring, data jacks, 10 and 100 base T hubs, phone & modem lines, and cable TV distribution. D. Administration of FirstClass server and SMTP gateway including but not limited to user accounts, privilege groups, conferences, gateways, Web Interface, form creation & distribution, and remote access support. E. Administrator of all Web Services including but not limited to DNS, bootp, DHCP, MX Records, WWW pages, WWW applications, TCPIP routing, UNIX Linux server administration and backups. F. Administration of Sprint voice communication system including, but limited to maintenance of sprint hardware, installation and configuration of expansion equipment, backup of system data, maintenance of extensions and routing tables, and administration of voice mail system. G. The Creative Resource level would be responsible for the implementation and support of all creative needs on a district-wide/city level. Responsibilities would include support all district web pages, web design, graphic arts, digital media (audio, video, photography), as well as, to serve in an advisory capacity on the purchase of equipment and software directly related to this department. H. Data Manager is responsible for maintaining all WPS student and staff data systems. This would involve the day to day management of all data exchanges between the following systems; Student Information System (SIS) , Maine Education Data management System (MEDMS), Food Service Automation System, Transportation Automation System, Library Automation system, On Line Grade Reporting System. This position would also provide guidance to ensure that WPS achieves and maintains a culture of quality data. 7 Computer/Network Support Technician Step Achievement Checklist Creative Resources Support To receive certification and associated pay increase for Creative Resources Support a Computer/Network Support Technician must exhibit the ability to carry out the following functions or competencies on a daily basis with no supervision; □ Solid working knowledge of all, but not limited to, district owned digital graphic arts software programs □ Understanding and ability to utilize Adobe PhotoShop for a number of applications as they relate to digital graphic arts especially related, but not limited, to: web design, print media, and digital video □ Understanding of Adobe PageMaker and its use for page layout especially related, but not limited, to print media. Also the ability to convert Adobe PageMaker documents into PDF files, and exporting into HTML □ Understanding and ability to utilize Adobe PageMill, and Macromedia Dreamweaver along with other web design programs as they relate to web design □ Understanding of HTML and the ability to code and debug web pages □ Understanding and ability to utilize FTP programs especially related, but not limited, to Fetch and WSFTP for the uploading, downloading, and managing of web files □ Understanding and ability to utilize digital video programs especially related, but not limited, to Avid Cinema, and Apple’s iMovie □ Understanding and ability to utilize Microsoft PowerPoint for creating presentations and the ability to integrate other media such as video and audio □ Understanding and support of both Macintosh and PC hardware internal and external devices as it relates to all creative resource needs especially related to but not limited to: Scanners, digital still cameras, digital video cameras, computer to TV converters, CD writers, printers, web cams, and LCD projectors □ Ability to research and make recommendations for the purchase of hardware and software items related to the needs all of creative resources □ Ability to make recommendations and coordinate a unified look for district web pages □ Ability to coordinate monthly web masters’ meeting Date: _______________ Signed: _________________________ __________________________ Computer/Network Technician Technology Director 8 Computer/Network Support Technician Step Achievement Checklist Data Manager To receive certification and associated pay increase for Data Manager a Computer/Network Support Technician must exhibit the ability to carry out the following functions or competencies on a daily basis with no supervision; □ Management of all data exchanges between Student Information System (SIS) and MDOE (MEDMS) □ Management of all data exchanges between SIS and on line grade reporting system (Class-roll & Maine ACTS) □ Management of all data exchanges between SIS and Library automation systems □ Management of all data exchanges between SIS and Food Service automation system □ Management of all data exchanges between SIS and Special Ed automation system □ Management of all data exchanges between SIS and Transportation automation system □ Ongoing management of data and users in all the system listed above. □ Act as Data Manager Liaison for WPS when any requests for data from outside agencies arise □ Demonstrate an in depth understanding of rules governing confidentiality as well as individuals rights to data □ Actively contributes towards ensuring WPS data collection efforts are creating a culture of quality data, specifically ensuring accuracy, security, utility and timeliness Date: _______________ Signed: _________________________ __________________________ Computer/Network Technician Technology Director 9 Computer/Network Support Technician Step Achievement Checklist FirstClass & SMTP Gateway Administration To receive certification and associated pay increase for FirstClass & SMTP Gateway Administration a Computer/Network Support Technician must exhibit the ability to carry out the following functions or competencies on a daily basis with no supervision; Addition and deletion of user accounts: Management of model desktops and user customizations Use of privilege groups to administer user rights Administration of shared conference rights to ensure proper access and security Management of shared mailing lists Creation and management of gateways Understanding of all protocols in use by the FC post office and how to administer them - i.e. HTTP, HTTPS, POP, IMAP Installation and configuration of client software on all appropriate platforms and versions Knowledge of steps necessary to reinstall and upgrade FC postoffice, archive, sync services, and gateway Knowledge of FC admin utilities Ability to perform routine backups of FC post office data Ability to troubleshoot hardware problems associated with FC server platform Management of SMTP gateway software Ability to use “Designer” program to create and distribute new FC forms Awareness of upgrading options and strategies for WPS Date: _______________ Signed: _________________________ __________________________ Computer/Network Technician Technology Director 10 Computer/Network Support Technician Step Achievement Checklist Network Design, Installation and Support To receive certification and associated pay increase for Network Design, Installation and Support a Computer/Network Support Technician must exhibit the ability to carry out the following functions or competencies on a daily basis with no supervision; Ability to design the cabling layout for a new installation of data network in any building including but not limited to drop placement, IDF placement & design, power needs, fiber needs, electronic needs Ability to pull, terminate, and test all CAT 5 data needs Understanding of fiber including, punch downs, terminations, and activation Ability to design switch and hub layouts for complex Local Area Networks in order to maximize traffic throughput and performance Ability to manage smart switches and VLANS Ability to troubleshoot networking issues in order to locate failing devices Understands networking fundamentals and concepts and makes constructive suggestions for improving network infrastructures in existing buildings and networks Ability to make recommendations for network hardware needs to meet specific application requirements Understanding of different network topologies Understanding of Wireless network design and troubleshooting Date: _______________ Signed: _________________________ __________________________ Computer/Network Technician Technology Director 1 1 Computer/Network Support Technician Step Achievement Checklist Administration of Windows Servers To receive certification and associated pay increase for Administration of Windows (2000 & newer) Servers a Computer/Network Support Technician must exhibit the ability to carry out the following functions or competencies on a daily basis with no supervision; □ Addition and deletion of user accounts □ Management of user and group rights to ensure proper security □ Management of volumes and disk space □ Ability to troubleshoot all server hardware issues that may arise □ Ability to install OS, Upgrades, and Patches □ Understanding of Windows Domains & user directories □ Ability to manage all Windows dependent applications □ Understanding of all server management utilities including Internet Services □ Management of all print servers and print queues attached to Windows servers □ Management of Remote Desktop □ Management of Windows backup solution to ensure adequate backups are performed routinely Date: _______________ Signed: _________________________ __________________________ Computer/Network Technician Technology Director 12 Computer/Network Support Technician Step Achievement Checklist Administration of Novell File Servers To receive certification and associated pay increase for Administration of Novell file servers a Computer/Network Support Technician must exhibit the ability to carry out the following functions or competencies on a daily basis with no supervision; □ Addition and deletion of user accounts □ Management of user and group rights to ensure proper security □ Management of volumes and disk space □ Ability to troubleshoot all server hardware issues that may arise □ Ability to install OS, Patches and Upgrades □ Understanding of dynamic mapping □ Understanding of all management utilities including NWAdmin, Syscon, Volinfo, Pconsole, Printcon, and Filer □ Management of all print servers and print queues attached to NW servers □ Management of all attached devices including but not limited to; CD towers, UPSs, and printers □ Understanding of Macintosh name space and appletalk routing on NW servers □ Management of Netware backup solution to ensure adequate backups are performed routinely □ Management of School wide NDS tree, including periodic health checks Date: _______________ Signed: _________________________ __________________________ Computer/Network Technician Technology Director 13 Computer/Network Support Technician Step Achievement Checklist Administration of Apple Servers To receive certification and associated pay increase for Administration of Apple OSX Servers a Computer/Network Support Technician must exhibit the ability to carry out the following functions or competencies on a daily basis with no supervision; Addition and deletion of user accounts Management of user and group rights to ensure proper security Management of volumes and disk space Ability to troubleshoot all server hardware issues that may arise Ability to install OS, Upgrades, and Patches Understanding of OpenDirectory Ability to manage all OSX dependent applications Understanding of all server management utilities Management of all imaging solutions Management of Apple Remote Desktop, Packages, and Task Server Management of OSX backup solution to ensure adequate backups are performed routinely Date: _______________ Signed: _________________________ __________________________ Computer/Network Technician Technology Director 14 Voice Communications Support Technician Step Achievement Checklist Administration of Voice Communications Systems To receive certification and associated pay increase for the Administration of Voice Communication Systems, a Computer/Network Support Technician must exhibit the ability to carry out the following functions or competencies on a daily basis with no supervision: Addition, deletion, and management of user extensions and mailboxes Management of class of service, hunt groups and mailboxes to ensure proper security Management of equipment and peripherals, including addition of system cards Ability to troubleshoot all communication hardware issues that arise Understanding of hardware installation, upgrades, and maintenance Understanding of phone company lines and contracts Understanding of management utilities including BCM and Voicemail Manager Management of all types of phones and extensions including labeling Management of all hardware pertaining to the communications system, including but not limited to computer systems and cabling in each building Management of system-wide backups of communications data Management of Cash Call reporting Date: ___________________ Signed: _________________________________ Computer/Network Technician ______________________________ Technology Director 15 Computer/Network Support Technician Step Achievement Checklist Administrator of all Internet Services To receive certification and associated pay increase for Administrator of all Internet Services a Computer/Network Support Technician must exhibit the ability to carry out the following functions or competencies on a daily basis with no supervision; □ Administer Apache and FirstClass Web services □ Administer Database-Driven web sites, including Drupal and Moodle □ Administer all user and group accounts on web servers □ Management of user and group rights to ensure proper security □ Administer border security systems, including the SonicWall Firewall and Viewpoint □ Administer BESS web filtering system □ Ability to install Web applications, patches, and updates □ Administer bootp and DNS table □ Administer backups of all Internet servers and associated databases □ Demonstrate understanding of TCP/IP addressing and subnets Date: _______________ Signed: _________________________ __________________________ Computer/Network Technician Technology Director 16