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The first full core brand franchise Hilton Hotel in Britain, Micron Communications delivers a fully converged network for Shiva Hotels and Hospitality Management International. L eading Hotel operator Hospitality Management International (HMI) were successful in their bid to open a new flagship property, the prestigious Hilton Hotel at Heathrow Airport Terminal 5. Having teamed up many times before to provide state of the art voice and data systems to its impressive portfolio of branded hotels in the UK, HMI once again turned to trusted partners and industry leaders Micron Communications. The Hilton brand is known for exceeding customer expectations, positioning Micron as the perfect voice and data partner, due to its vast experience of designing and delivering complex unified communication platforms to hospitality clients over 3 decades. Micron was asked to provide a unified voice and data solution which would be worthy of the prestigious Hilton Hotels brand and help the team at the new site with its objective of providing the very best branded hotel experience anywhere in the UK. Micron was introduced to the project at an early stage by HMI to design, build and manage all elements of this complex installation. The Implementation Integrating Hilton’s OnQ property system with Mitel’s industry leading 3300 communication platform, the solution sits on a multiple tiered Local Area Network ‘LAN’ constructed by Micron’s engineers. A state of the art IT backbone was designed to meet the requirements of the site for administrative use, guest internet access (both wired and wireless) and also for facilitating business and conferencing suites. It would also interface with IPTV, Electronic Point of Sale (EPOS) systems as well as automatic mini bars, digital signage and audio visual technologies. Delivering such a complex solution within budget and on time would require intricate project management to coordinate pre configuration as well as engineering activities during the on site installation and the work of third party providers to ensure a fit for purpose end product. The completed project would see the culmination of 3 years design and planning from Micron Communications. Up to completion of the core elements of the project, Micron engineers returned to introduce guest handsets, in room entertainment and other peripherals to the network. Alongside the voice Micron also designed and installed all of the internal IT network for the hotel team. Benefits of using Micron Communications At the beginning of the installation, Micron commissioned a hosted telephony solution to facilitate the pre opening activities. Because of the level of interest in this landmark project, the solution needed to be scalable and flexible in order to best represent the prestigious Hilton brand. The solution Micron provided was cost effective and enabled large volumes of calls and bookings to be taken on and off site during the construction phase of the project. An inbound numbering service was used to ensure all advertised phone numbers could be seamlessly redirected and then permanently implanted onto the hotel network upon completion. Micron Talk installed a 100mb leased line into the site to provide consistent and uncompromised bandwidths for both staff and guest purposes across voice and data networks. This also offered the best possible safeguards for disaster recovery planning. The MITEL 3300 solution was engineered and configured by a team of Micron engineers at its head office prior to installation on site. Once on site, the system was then connected to the category 5e network, the installation of which was also designed and implemented by Micron Communications. For more information on Micron Communications, go to www.microncommunications.co.uk From initial design, through early line provisioning and pre-opening activities to commissioning training and ongoing support, HMI needed a partner capable of delivering this complex project in a timely manner, and within the confines of the budget. The critical elements of this project would be attention to detail, planning and timing; all of which Micron had demonstrated it was capable of delivering for the group. Safe in the knowledge their voice and data infrastructure was taken care of, HMI were freed of the crucial time needed to concentrate on the overall construction of this prestigious site. Conclusion “Micron were delighted to be chosen to help HMI and Shiva deliver this landmark development. Using innovative design and state of the art technology we were able to design and deliver a fully converged network, incorporating multiple IP services from a number of providers. This really is a fully managed converged service that delivers a unified voice and data solution.” said Gary Bristow, Head of Business Development at Micron Communications. “For the client this means enhanced support levels and a cost effective solution, allowing them to concentrate on their core business of hospitality while we manage their technology”.