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podcast. Charlottesville Radio Group. Presented by: Connie Glover CMarie Marketing Studio © Copyright 2011. CMarie Marketing Studio. “It’s no longer about who you know; it’s about who knows you” ~Connie Glover~ © Copyright 2011. CMarie Marketing Studio. The 4 Ps vs. The 4 Cs The 4 Ps [old] The 4 Cs [new] Product Consumer Price Cost Promotion Communication Place Convenience © Copyright 2011. CMarie Marketing Studio. C: COMMUNICATION Marketing in the new economy is much more about creating a dialogue with your potential customer, rather than selling and marketing to a “prospect.” It’s about inviting feedback, creating a dialogue, being receptive to ideas, and responding to needs; then presenting your product or service in response to what you have learned through these various interactions. © Copyright 2011. CMarie Marketing Studio. SOCIAL MEDIA MARKETING The marketing mix has moved from a monologue to a dialogue. Activities that integrate technology, telecommunication, and social interaction. A way to exchange information through the use of clicks and uploads. The connective tissue of society. No one activity is effective by itself; choose the ones that make sense for your business, then integrate them. © Copyright 2011. CMarie Marketing Studio. Why is Social Media and Online Marketing Important? It gets people talking Creates a buzz Builds loyal followers © Copyright 2011. CMarie Marketing Studio. Slide courtesy of Ted Write, Founder and Managing partner, Fizz Corp. Slide courtesy of Ted Write, Founder and Managing partner, Fizz Corp. Ask yourself the question, “What am I doing or making that is worth talking about?” And then provide a forum for people to talk about you. © Copyright 2011. CMarie Marketing Studio. Example: Grobanites for Charity Began as a group of Josh Groban fans on Facebook. A fan had an idea to “pass the hat” and collect money for a birthday gift for Josh Groban. The gift was to donate the money to a charity in his name. It’s now an official charitable organization that has raised almost $1 million since its inception in 2002. http://www.grobanitesforcharity.org/ about/funds.html Operated completely by volunteers; 100% of donations go to the charities. Facebook: Discussion Groups and Fan Pages Social media allows you to: invite a conversation with your customers. create a dialogue; get feedback. determine interest in a new product or service. use current members to spread the word and create a “buzz.” become a resource page, allowing a brand to target a new demographic, outside of those that already know and love the business. © Copyright 2011. CMarie Marketing Studio. twitter The rule of thumb for posting Tweets is to keep a balance between: what you are doing. what you are saying. what others may find relevant or interesting. © Copyright 2011. CMarie Marketing Studio. relevant article doing saying vs. Facebook The best media outlet to engage in a conversation with your customers. You can use it to sell. twitter A good place to reach the business professional: it’s where many of them are getting snapshots of news and events. This is where most consumers are doing most of their communicating. [sometimes even more so than e-mail]. You don’t really use it to sell. Monologue rather than dialogue [unless you get retweeted]. There is more opportunity for visual effects [photos, video, links, etc.]. But, you cannot insert multiple links. There is no opportunity for visual effects [photos or video], but you can insert multiple links. © Copyright 2011. CMarie Marketing Studio. Press Releases Provides another vehicle by which to distribute a message. Choose an online release program that permits links. They must be newsworthy. They must also direct the reader back to a place to have a conversation. © Copyright 2011. CMarie Marketing Studio. S (search) E (engine) O (optimization) Use all forms of social media and e-marketing together in a carefully executed integrated effort. When you do a press release, use the same key words in your e-mail blasts blog posts Facebook twitter LinkedIn YouTube captions © Copyright 2011. CMarie Marketing Studio. Where Do I Start? [1] Begin with your Blog: This is where you can say the most, and insert however many links and images you want. [3] Create a series of tweets on twitter. Pull out quotes and links. Try and post several per day. © Copyright 2011. CMarie Marketing Studio. [2] Next, create a few Facebook Wall posts. Include specials, sales, and coupon codes. Offer rewards for “Liking” the page. Remember: In the world of social media marketing, frequency trumps length! www.cmariemarketing.com [email protected] www.twitter.com/CMarieMarketing © Copyright 2011. CMarie Marketing Studio.