Download Accountability- Ambition-Collaboration Creativity

Accountability- Ambition-Collaboration
Creativity- Integrity
JOB PROFILE
Job Title:
Department:
Location:
Reports to:
Line management:
Grade:
Child Safeguarding Level:
Senior Import & Integrity Executive
Strategy & Performance/CRM
Farringdon
CRM Import & Integrity Manager
Line managing 2-3 direct reports
4
Level 1
This post has been classified to be a Level 1 position. A Disclosure
and Barring Service (DBS) basic check or equivalent overseas police
check will be obtained for employees at this level prior to their Start
Date. As the post is not covered by the Exceptions Order 1975 to
the Rehabilitation of Offenders Act 1974, any spent criminal
convictions will not be considered when considering suitability for
the role.
Background
Save the Children works in more than 120 countries. We save children’s lives. We fight for their
rights. We help them fulfil their potential.
Our fundraising operation generates over £100 million annually for children and our marketing
reaches millions of UK households to mobilise support for our cause.
We have extremely ambitious growth targets and in order to help achieve these it is fundamental
that we have the right data, technology and process foundations within the CRM team, in order to
deliver the highest levels of service to internal client teams and hence, our supporters. Central to
this is the processing of data onto our supporter database.
Job Purpose:
The main purpose of this role is to accurately manage the timely transfer of supporter data onto
our supporter database, CARE_NG. You will be part of a dedicated team that ensures all the data
that drives our Fundraising and Advocacy income streams is imported to schedule and with total
accuracy; monthly imports are typically worth around £3m. You will lead the drive to improve
processes, ensuring solutions take into account the immediate requirements of the requester but
also include the potential to expand to support other areas of the organisation. Big picture thinking
is a must. You will embed the concept of excellent data quality management and the way data is
managed, helping to identify root causes of issues and supporting the development of robust
solutions to improve this area. There will also be the requirement to manage direct reports.
Accountability- Ambition-Collaboration
Creativity- Integrity
Key Accountabilities:
















Manage the accurate and timely import of large and complex datasets into our supporter
database, ensuring complete accuracy
Lead in work to improve existing processes (and develop new ones) to meet the evolving
demands of key internal stakeholders, e.g. speeding up turn-around times for imports from
weekly to daily
Work with other areas of the Import & Integrity team to continually review and optimise the
quality of data on our supporter database
Oversee regular bulk data cleanses to ensure all supporter information is up-to-date and
accurate
Lead in work to identify improvements and best practice import processes that exploit
opportunities for simplification and automation, reducing the need for manual intervention as
much as possible
Work with the Talend development team to ensure all import processes take into account the
requirements for automating through Talend and implications for downstream technologies
such as Data Virtualisation and Campaign Manager
Work with key suppliers to ensure they deliver the services promised, with the efficient and
timely transfer of data of the highest quality to agreed protocols and SLAs
Develop and deliver a range of reports that provide visibility of the performance of imports to
internal stakeholders
Develop and update written policies and procedures based on best practice, including users
guides, and train users once developed
Provide front end CARE_NG training for different users across the organisation
Take responsibility for ensuring compliance with all relevant laws, e.g. correct capture of Gift
Aid Declarations, true & proper capture of Data Protection preferences
Support the development of the CARE_NG database, including the testing of any database
upgrades
Work closely with colleagues in the wider CRM team, especially the Data Planners, to provide
coherent, practical and valuable data support to internal client teams
Line manage 2-3 direct reports, with full responsibility for all aspects of line management
including:
o Recruitment, selection, on-boarding and retention
o Performance management and personal development including regular 1:1s, periodic
performance review meetings and annual appraisals supported by Save the Children’s
competency framework
o Coaching and provision of technical advice where appropriate
Lead and mentor other members of the Import & Integrity team
Carry out the responsibilities of the role in a way which reflects Save the Children's
commitment to safeguarding children in accordance with the Child Safeguarding Policy.
This is not an exhaustive list and the post holder will be expected to undertake other duties as may
reasonably be required to meet the changing needs of the business.
Accountability- Ambition-Collaboration
Creativity- Integrity
Person Specification
Essential Technical Skills








Significant experience gained in a number of similar organisations (in terms of size and
complexity of CRM programme)
Significant and demonstrable experience of working with, and importing, large volumes of time
critical supporter data from multiple of internal and external sources
Exceptional technical skills including significant experience using a variety of database query
languages to extract and interrogate data from relational databases – MS Access, SQL
Superb attention to detail along with a commitment to developing the highest levels of data
quality, data integrity and Quality Assurance procedures
Proven experience and skill at managing, developing and communicating data protocols, file
transfer arrangements and data integrity
Experience of managing high-performing teams and delivering for multiple internal stakeholders
Experience of using different ETL tools and technologies
Excellent project management experience, with proven experience delivering projects across
multiple and varied initiatives
Personal Skills






Skilful at managing own time, especially balancing routine work with more complex projects to
ensure everything is completed to schedule with total accuracy
Rigorously delivers complex, detailed work so that there are no mistakes
Proven ability in delivering to schedule, complex and diverse projects under challenging
conditions
A strong problem solver, able to deliver innovative and effective solutions based on sound
judgement and to apply a holistic view to the identification of performance improvement
opportunities
Excellent and proven communicator with the confidence to explain technical issues in a simple
and engaging manner to a wide range of audiences, through a variety of means
A passion for data, always keen to learn new technologies and keep abreast of new thinking in
the data industry that could help the CRM team
Education/Professional Skills


Educated to degree level or above, or significant experience working & importing with large
datasets
Excellent written and spoken English