Download IT Database Administrator

IT Database Administrator
POSITION SUMMARY
The primary responsibility of the IT Database Administrator will be responsible for
the installation, configuration, upgrading, administration, monitoring, maintenance, and
security of databases in an organization.
This role includes the development and design of database & reporting strategies, system
monitoring and improving database performance and capacity, and planning for future
expansion requirements for each department and provides support for all Calabrio
employees. They may also plan, co-ordinate and implement security measures to
safeguard the database.
CORE EXPECTATIONS
Responsible for the developing and coordination of all database reporting requests:
• Triage all incoming IT ticket requests for reporting needs – act of these requests
through discovery with the owner and develop a plan for this request to meet the
users desired needs
• Effectively communicate status to ticket’s responsible contact owner
• Escalate to other resources when necessary or as required
Responsible for the management and coordination of all company reporting and
database needs:
• Develop key data warehouse components and work with current key database
systems to move Calabrio data needs forward with the growth of the companies
plans
• Keep all records and process changes up to date for ISO 27001 and change
management systems
• Develop a business continuity plan for the key Calabrio data elements
Other core expectations will be defined by your direct supervisor/manager
CORE COMPETENCIES
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Good troubleshooting and creative problem solving skills for design, creation and
testing software
Knowledge of database theory and database design
Knowledge about the RDBMS itself, e.g. Microsoft SQL Server, Oracle Database, or
IBM DB2
Knowledge of Structured Query Language (SQL)
o e.g. SQL/PSM, Transact-SQL queries, writes SQL scripts, etc.
General understanding of distributed computing architectures, e.g. Client/Server and
Internet/Intranet
General understanding of the underlying operating system, e.g. Windows and Linux
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General understanding of storage technologies, memory management, disk arrays,
NAS/SAN and networking
General understanding of routine maintenance, recovery, and handling failover of a
Database
Good verbal, written and interpersonal communication skills to interact with other
team members, senior support personnel, high level personnel and customers
Ability to work independently and as part of a team
Attention to detail
Project management skills
Ability to learn things quickly
Other core competencies will be defined by your direct supervisor/manager
EXPERIENCE/EDUCATION
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A Bachelor's Degree or higher in Computer Science, Information Technology,
Engineering, or related field to perform job duties as a database administrator. In
general, DBA's work with commercial databases such as Microsoft SQL Server,
Oracle and many others.
MENTAL/PHYSICAL REQUIREMENTS
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Ability to sit for long periods of time depending on your position and/or getting
up and down through your work shift
Frequent alpha/numeric keyboarding
Ability to view a computer for a long period of time
WORKING REALATIONSHIPS
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Report to VP of Support Operations
Work closely with peer IT peers, group leads and other employees and departments
within the company
Coordinate key meetings and relationships with key department heads for support of
their reporting and data needs
COMPANY POLICY/PROCEDURES COMPLIANCE
Follow all company policies and procedures as well as local, state and federal laws
concerning employment to include, but not limited to: I-9 information, EEOC, Civil
Rights and ADA.
BENEFITS
We value our employees’ time and efforts. Our commitment to your success is enhanced
by our competitive compensation and extensive benefits package including paid time off,
medical, dental, vision and 401k benefits and future growth opportunities within the
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company. Plus, we work to maintain the best possible environment for our employees,
where people can learn and grow with the company. We strive to provide a collaborative,
creative environment where each person feels encouraged to contribute to our processes,
decisions, planning and culture. To learn more about our company please visit:
www.calabrio.com.
To apply to this career opportunity follow this link:
https://home.eease.adp.com/recruit/?id=10640761
ABOUT CALABRIO
Calabrio, Inc. is a growing software company that delivers highly innovative solutions for
businesses that want to take their customer service organizations to the next level.
Through call recording, workforce management, performance management and
analytics, Calabrio customers have a new level of information about their customers and
about their business. Calabrio delivers the most flexible, intuitive solutions in the
industry, and our unique approach is why Gartner placed us as the only vendor in the
visionary quadrant this year
Calabrio, Inc. is an equal opportunity employer. Copy Right © 2015 Calabrio, Inc.
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