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SQL Application Database Administrator
Job Description and Skills Matrix
Job Title
Type
Reports To (title)
Department
Working Hours
Base Office
SQL Application Database Administrator
Full Time
Production Systems Manager
Technical Operations
4pm – 1am
Kuala Lumpur
Job Summary
The primary role of SQL Application Database Administrator at Tungsten Network is responsible for the administration of
SQL databases. This will include maintenance, security administration, performance monitoring and tuning, backup and
recovery of databases to ensure the availability, integrity, confidentiality and security of information. This is a “hands-on”
position requiring solid technical skills, as well as excellent interpersonal and communication skills. DBA will support
operation and provide database-related assistance to end users and application developers.
The secondary role of SQL Application Database Administrator at Tungsten Network also responsible for supporting
existing infrastructure and applications at Tungsten Network. The key focus is root-cause analysis of reported issues and
the identification of related fixes, workarounds, and long-term solutions in conjunction with relevant teams.
The role is full time and reports to Technical Operations Manager and would suit an organized, practical and adaptable
person with desire to grow and develop technical skills in a fast growing global company.
Essential Duties and Responsibilities
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Manage SQL Server databases on mission-critical production systems. Ensure maximum database availability,
performance and security by utilizing best industry practices.
Create queries, stored procedures, functions and other database objects.
Document and demonstrate solutions by developing documentation, flowcharts, layouts, diagrams, charts, and
code comments.
Respond to database operational emergencies as required, including database recoveries involving the use of
database log files, which provide for the recovery of databases with no loss of data and do not require the user to
re-enter data into the database.
Independently analyze, solve, and correct issues in real time, providing problem resolution end-to-end.
Provide support to internal business users performing problem investigations on issues reported through ticketing
system.
Understand Tungsten Network applications workflow and know how to utilize tools to investigate problems
reported in each. Ability to use log aggregation tools such as Splunk or track errors through raw logs (tail/grep) is
key.
Analysis and resolution of user issues in a timely manner, documenting and escalating unresolved problems to the
relevant team, as necessary.
Identifies potential system wide issues ensuring timely notification to manager.
Ability to spot patterns and automate repetitive tasks.
Ensures customer satisfaction through meeting established service level standards and prioritizing and tracking
customer issues through to resolution
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Acquire and maintains knowledge of relevant products and support methods to provide technically accurate
solutions to internal users in plain English.
Education
Required
 Bachelors/A Level or equivalent degree in Computer Science, Computer Information Systems, Information
Technology or similar
Experience
Required
 2-3 years administrating Windows Production Environments
 2-3 years’ commercial experience as SQL Server Database Administrator
 Ability to write Window scripts to support database maintenance.
 Experience in query optimization and database performance tuning.
 Exposure to and understanding of application logic
 Experience documenting new and existing processes as well as updating existing documentation when changes
are necessary.
Optional
 Experience in software development
 Experience in accounts payable or finance will be advantage
Personal Attributes
 Organized – Able to keep track of an environment with many different workflows across heterogeneous systems.
 Detail Oriented – Able to identify relevant information out of a broad expanse of available documentation and
logging.
 Knowledgeable – Familiar with a broad set of IT concepts (networking, Windows, Linux) yet not necessarily a
master of all of them.
 Good commercial aptitude and keen interest in understanding business process flows.
 Ability to work under general supervision and independently.
 A team player, able to adapt fast to a new environment
 Good time management skills and ability to work on multiple tasks towards meeting tight deadlines
 Strong, analytical and logical problem solving skills
 Flexible and proficient
 Ability to grow professionally in a highly flexible and fast-moving environment.
 Awareness and pride in 100% client satisfaction
Please forward your CV to [email protected]
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