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Top Talent. Remarkable Results.
Presented by:
Carolyn Eagen
Communication is…
verbal and non-verbal
We are judged by…
 What
 When
 Where
 How
…we speak and act (including how we look)
We judge others by…
 What
 When
 Where
 How
…they speak and act (including how they look)
We interpret the message and make
inferences (often conclusions) based on our observations
and experiences with communication processes
A substantial portion of our
communication is non verbal
*Often we communicate in non verbal ways using groups
of behaviors.
Facial expression
Body Language and Posture
Eye Gaze
How do you create a genuine
 Pay attention to nonverbal signs
 Concentrate on your tone of voice when speaking
 Use good eye contact
 Ask questions – Temperature checks
 Use signals to make communication more effective
and meaningful
 Consider context
Quality Communication…
 Reduces conflict
 Helps in achieving goals
 Strengthens relationships
 Improves job Satisfaction
 Helps to save time
 Easy promotions
 Interpersonal Complications
 Organizational Hurdles
 Physical Barriers
Conducive communication culture
 Mission/Vision
 Management
 Open Door
 Method
The Prep Work
 Purpose
 Results
 Audience
 Timing
 Place
The roles: Presenter and Audience
both should…
 Know their role
 Actively Listen
 Be aware of Nonverbal cues
 Know their stress level
 Know their triggers
Feedback… is a 2 way street
 Positive Process & Experience
 Timely
 Make it Regular
 Be Specific
 Use "I" Statements
 Limit Your Focus
 Follow Up
Putting it all together
Top Talent. Remarkable Results.
For more information, contact
Carolyn Eagen, Consultant
Direct : 813-280-3030
[email protected]
Your People. Discover Them. Understand Them. Evolve Them.