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Top Talent. Remarkable Results. AUTHENTIC COMMUNICATION Presented by: Carolyn Eagen Consultant Authentic? Communication? Genuine… Communication is… verbal and non-verbal We are judged by… What When Where How …we speak and act (including how we look) We judge others by… What When Where How …they speak and act (including how they look) We interpret the message and make inferences (often conclusions) based on our observations and experiences with communication processes A substantial portion of our communication is non verbal *Often we communicate in non verbal ways using groups of behaviors. Facial expression Gestures Body Language and Posture Eye Gaze Appearance How do you create a genuine connection? Pay attention to nonverbal signs Concentrate on your tone of voice when speaking Use good eye contact Ask questions – Temperature checks Use signals to make communication more effective and meaningful Consider context Quality Communication… Why? Reduces conflict Helps in achieving goals Strengthens relationships Improves job Satisfaction Helps to save time Easy promotions Obstacles Interpersonal Complications Organizational Hurdles Physical Barriers Conducive communication culture Mission/Vision Management Open Door Method The Prep Work Purpose Results Audience Timing Place The roles: Presenter and Audience both should… Know their role Actively Listen Be aware of Nonverbal cues Know their stress level Know their triggers Feedback… is a 2 way street Positive Process & Experience Timely Make it Regular Be Specific Use "I" Statements Limit Your Focus Follow Up Putting it all together Top Talent. Remarkable Results. For more information, contact Carolyn Eagen, Consultant Direct : 813-280-3030 [email protected] Your People. Discover Them. Understand Them. Evolve Them. Facebook.com/omniagroup Twitter.com/omniagroup www.omniagroup.com LinkedIn.com/in/omniagroup