Download PMP Test – C10_01 01. Extensive use of communication

Profesor:
Francisco Javier Sanz Pérez
© by fjspsv, 2011
PMP Test – C10_01
01.
Extensive use of communication is most likely to aid in solving complex problems.
A.
B.
C.
D.
02.
The work breakdown structure can be an effective aid for communication in which
situation(s)?
A.
B.
C.
D.
03.
Formal written communication.
Formal verbal communication.
Informal written communication.
Informal verbal communication.
Communications under a contract should tend toward:
A.
B.
C.
D.
08.
Defects are detected.
The customer requests additional work not covered under contract.
The project has a schedule slippage that includes changes to the critical path.
The project has cost overruns.
A project manager has a problem with a team member's performance. What is best
form of communication for addressing this problem?
A.
B.
C.
D.
07.
Speaks up to.
Uses more physical movements when talking to.
Talks slowly to.
Shows concern for the perspective of.
Formal written correspondence with the customer is required when:
A.
B.
C.
D.
06.
The project is delayed.
Trust level is enhanced.
Conflict occurs.
Senior management is displeased.
Communications are often enhanced when the sender ____________ the receiver.
A.
B.
C.
D.
05.
Internal within the project team.
Internal within the organization.
External with the customer.
Internal and external to the project.
The most likely result of communication blockers is that:
A.
B.
C.
D.
04.
Verbal.
Written.
Formal.
Non verbal.
Formal written communication
Formal verbal communication
Informal written communication
Informal verbal communication
The project status report is an example of which form of communication?
A.
B.
C.
D.
Formal written communication.
Formal verbal communication.
Informal written communication.
Informal verbal communication.
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Profesor:
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© by fjspsv, 2011
09.
When a project manager is engaged in negotiations, nonverbal communication skills
are of:
A.
B.
C.
D.
10.
A large, one-year telecommunications project ¡s about halfway done when you take the
place of the previous project manager. The project involves three different sellers and a
project team of 30 people. You would like to see the project's Communications
requirements and what technology is being used to aid in project Communications.
Where will you find this information?
A.
B.
C.
D.
11
B.
C.
D.
7.
10.
12.
16.
Two people are arguing about what needs to be done to complete a work package. If
the project manager wants to know what is going, she should pay MOST attention to:
A.
B.
C.
D.
14.
Determine why the stakeholder did not receive the information and let him know
when it was published.
Ask the functional manager why the stakeholder did not understand his
responsibility.
Review the Communications management plan and make revisions if necessary.
Address the situation in the next steering committee meeting so others do not
miss published changes.
Communication is the key to the success of a project. As the project manager, you
have three stakeholders with whom you need to communicate. As such, you have six
channels of communication. A new stakeholder has been added that you also need to
communicate with. How many communications channels do you have now?
A.
B.
C.
D.
13.
The project management plan.
The information distribution plan.
The bar chart.
The Communications management plan.
Project information has been distributed according to the Communications
management plan. Some project deliverables have been changed in accordance with
the project management plan. One stakeholder expressed surprise to the project
manager upon hearing of a previously published change to a project deliverable. All
stakeholders received the communication containing notification of the change. What
should the project manager do?
A.
12.
Little importance.
Major importance.
Importance only when cost and schedule objectives are involved.
Importance only to ensure you wins the negotiation.
What is being said and when.
What is being said, who is saying it, and the time of day.
Physical mannerisms and what is being said.
The pitch and tone of the voices, and physical mannerisms.
A project manager has a project team consisting of people in four countries with
different cultures. The project is very important to the company, and the project
manager is concerned about its success. The time for of the project schedule is
acceptable. What type of communications method should he use?
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Profesor:
Francisco Javier Sanz Pérez
© by fjspsv, 2011
A.
B.
C.
D.
15.
The project status meeting is not going well. Everyone is talking at the same time, there
are people who are not participating and many topics are being discussed at random.
Which of the following rules for effective meetings is NOT being adhered to?
A.
B.
C.
D.
16.
Ask the team member to repeat back what the project manager says.
Review the list of contact information for all stakeholders.
Ask the team member to look for change requests.
Review the upcoming meeting schedule.
A project manager overhears a conversation between two stakeholders who are talking
about how unhappy they are with the impacts of the project on their own departments.
Stakeholder A asks if the project is on time and stakeholder B replies that the SPI is
1.05. Stakeholder A asks if the project manager for the project knows of stakeholder
B's concern. Stakeholder B responds that he is not sure. What is the best thing for the
project manager to do?
A.
B.
C.
D.
19.
Work status.
Progress.
Forecast.
Communications.
A team member is visiting a noisy manufacturing plant of one of the suppliers. Which of
the following is the most important thing to be done in any telephone calls the project
manager might make to the team member?
A.
B.
C.
D.
18.
Demonstrate courtesy and consideration of each other, control who is allowed to
speak.
Schedule meetings in advance.
Have a purpose for the meeting, with the right people in attendance.
Create and publish an agenda and a set of rules for controlling the meeting.
You have just been assigned as project manager for a large manufacturing project.
This one-year project is about halfway done. It involves five different sellers and 20
members of your company on the project team. You want to quickly review where the
project now stands. Which of the following reports would be the most helpful in finding
such information?
A.
B.
C.
D.
17.
Informal verbal.
Formal written.
Formal verbal.
Informal written.
Make sure the stakeholders see that the project manager overheard and then ask
them to direct any questions to the project manager in writing.
Make a presentation to all the stakeholders regarding the status of the project.
Send both stakeholders a copy of the issue log and ask for additional comments.
Arrange a meeting with both stakeholders to allow them to voice any concerns
they may have.
A project manager has managed four projects for the company and is being considered
to join the project management office team. The following is discovered during the
evaluation of his performance. The project manager's first project had an ending cost
variance of -500, used two critical resources, needed to rework the project charter
during project executing and was ranked 14th in priority within the company. The
second project finished with a schedule variance of +100, was completed with a vastly
compressed schedule and received a letter of recommendation from the sponsor, but
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© by fjspsv, 2011
the product of the project was not used. The third project had 23 percent more changes
than expected, had an SPI of 0.90 and 25 open items in the issue log when the project
was completed. Each of these projects had a cost budget of U.S. $1,000 and 20 to 28
percent more changes than others of its size. The project management office decided
not to add this project manager to the team. Which of the following best describes why
this might have happened?
A.
B.
C.
D.
20.
During the middle of the project, things have been going well. The work authorization
system has allowed people to know when to start work and the issue log has helped
keep track of stakeholders' needs. The benefit cost ratio has been improving and the
sponsor has expressed his appreciation for the team member’s efforts by hosting a
milestone party for the team. The project manager gets a call from a team member
saying that the results from the completion of their activity's predecessor is two days
late. Which of the following reasons would best describe why this occurred?
A.
B.
C.
D.
21.
Identify stakeholders.
Manage stakeholder’s expectations.
Communications planning.
Distribute information.
What method of communication, the sender sends a message directly to one or more
specific recipients, selected in advance?
A.
B.
C.
D.
23.
The project manager was focusing on the sponsor's needs.
Functional management was not included in the Communications management
plan.
The successor activities should have been watched, not the predecessors.
The right people were not invited to the milestone party.
What process is used more intensively steering an evaluation matrix of stakeholders?
A.
B.
C.
D.
22.
The project manager has only managed low priority projects and he had to
compress the schedule, showing that he does not have the skill to work in the
project management office.
Issue logs should not be used on projects of this size, showing that the project
manager does not have the knowledge to work in a project management office.
The project manager did not effectively involve the stakeholders, showing that he
does not have enough communications skills to work in the project management
office.
The project manger had two critical resources on their team and still needed to
rework the project charter, showing that he does not have the discipline to work in
the project management office.
Push.
Pull.
Interactive.
Advertising.
What better expresses the difference between a status report and a progress report?
A.
B.
C.
D.
A status report is more accurate than a progress report.
A status report concerning the current situation and a progress report, compared
with a previous situation.
A status report is the same as a progress report.
A progress report is more accurate than a status report.
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Profesor:
Francisco Javier Sanz Pérez
© by fjspsv, 2011
24.
What is used the communication technique in parallel, without crossing of levels of
authority?
A.
B.
C.
D.
25.
To avoid loss of information and misunderstanding.
To reduce the number of potential communicators.
To comply with contractual relations.
To reduce the number of official channels of communication open.
What communication address connected to the Project Manager with the public?
A.
B.
C.
D.
Ascending.
Left.
Right.
Descending.
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Profesor:
Francisco Javier Sanz Pérez
© by fjspsv, 2011
PMP Test – C10_01
Solution
QUESTION
01
02
03
04
05
06
07
08
09
10
11
12
13
14
15
16
17
18
19
20
21
22
23
24
25
GROUP
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
Communication
ANSWER
B
D
C
D
B
D
A
A
B
D
C
B
D
B
D
B
A
D
C
B
A
A
B
D
B
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