Download POSITION: Sales and Marketing Faith-Based Sales

JOB DESCRIPTION
SERRV International, Inc.
April 2012
POSITION: Sales and Marketing Faith-Based Sales Coordinator
DEPARTMENT: Sales and Marketing/SERRV
GENERAL PURPOSE:
The primary purpose of this position is to increase the number of new prospects and new
customers in SERRV’s national church-based consignment and wholesale channels in order to
raise sales in those departments within 2012. Due to the nature of this position, the applicant
must be comfortable interacting with people of the Christian and other faiths and with church
organizations. Requires a commitment to fair trade as a strategy to reduce poverty and empower
low income and marginalized people.
CATEGORY: Part-Time
PAY STATUS: Hourly, $12-15/hour depending on experience. No benefits.
HOURS: Twenty to Twenty Five (20-25) hours a week with some weekend or evening
promotional events and speaking engagements. Exact schedule can be negotiated but typically
would fall between the hours of 8:30-5, Monday - Friday.
SUPERVISION RECEIVED: Works under the direction of the Sales and Marketing Director.
ACCESS TO COMPANY CONFIDENTIAL INFORMATION:
Coordinator has access to customer account information and sales data.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
 In consultation with the marketing department, develop a comprehensive strategy and
timeline for reaching new churches to introduce SERRV programs.
 Contact church prospects across the country through phone, email, in-person visits, and
mailings per agreed-upon monthly goals. This includes both initial contact and follow-up.
 Be familiar with the sales programs in order to answer customer questions and know the
processes involved for both the customers and SERRV.
 Learn to understand the customer in order to advocate for their needs and make
recommendations for both short-term and long-term program revisions.
 Represent SERRV at two one-week denominational summer conferences with the goal of
recruiting new prospects for holiday SERRV Sales.
 Work with other members of the department to acquire new customers for our Catholic
Relief Services and Lutheran World Relief consignment programs.
 Other duties as assigned by Sales and Marketing Director and/or President/CEO.
Sales and Marketing Faith-Based Sales Coordinator
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KEY PERFORMANCE INDICATORS: These along with other performance data will be used
to measure and evaluate the performance of the Faith-Based Sales Coordinator:
 Keep the 2012 strategy and timeline on track.
 Represent SERRV to customers and prospects with clarity and enthusiasm.
 Meet specific monthly contact goals.
 Meet seasonal and annual goals for securing new faith-based customers.
 Positive feedback from current and prospective faith-based customers.
 Interact with customers and the general public in a positive and professional manner.
 Production of any written materials in a timely fashion that require minimal editing.
 Clear, positive and consistent communication with marketing team and other staff.
DESIRED MINIMUM QUALIFICATIONS
Education and Experience
 College degree or Associate degree
 Previous experience and involvement with a faith-based community will be a plus.
Work Experience
 Basic computer skills with Microsoft and database software
 Production of marketing materials or sales promotional events.
 Prior work in sales, marketing, volunteer recruitment or public relations.
Work Traits
 Outgoing, energetic personality
 Good written and oral communication skills
 Ability to work and focus with minimal supervision
 Good planning and organizational skills. Ability to work to timelines and deadlines.
Hours and Travel
 Requires occasional domestic travel, including summer conferences
 Requires flexibility in work schedule
 Requires a valid driver’s license, adequate liability insurance and regular access to a
vehicle, which can be used, occasionally for work. (Use of a personal vehicle for work
will be reimbursed.)
WORK ENVIRONMENT: SERRV International is a nonprofit alternative trade organization.
We work to alleviate poverty in the developing world by providing sustainable, meaningful
work. SERRV International, Inc. imports handcrafted items and food into the United States and
markets them through direct mail, the internet, retail stores, and a network of church-based
volunteers. This position is based in our administrative offices in Madison WI. The Marketing
Department has the exciting and challenging role of communicating our work and products to the
public. This small department depends on a team effort to succeed.
To Apply: send letter of application and resume to James Ramsey at
[email protected] or fax to 712-338-4379.
SERRV is a founding member of the Fair Trade Federation and
World Fair Trade Organization. Learn more about us online at www.serrv.org
Sales and Marketing Faith-Based Sales Coordinator
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