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Job description
Job Title:
Department:
Reports to:
GDF & Portfolio Coordinator
Learning and Innovation
Head of Professional Development
Immediate line manager (job title only)
Purpose or aim:
Brief description of the role, this
description will be used in adverts so
should give a clear picture of the
reason this role exists aligned to the
purpose of the department
Description (Duties):
Main tasks and accountabilities. A
description of the activities to be
undertaken and what the job is
expected to achieve
 Coordinate and maintain membership of the Global Delivery
Framework (GDF) of course directors, specialists and
examiners, ensuring quality assurance and continuous
succession management of the group.
 Own the relationship with GDF partners and support their
ongoing involvement as a resource for CIM learning solutions.
 Responsible for the day-to-day coordination and administration
of the GDF online platform to support the GDF community.
 Oversee and coordinate the content of the CIM Learning and
Development portfolio of learning products and support its
ongoing review for relevance and quality.
 Support the Learning directorate’s new product development
process to assist in the direction, design and growth of CIM’s
Professional Development programmes.
Global Delivery Framework
 Be the key point of contact for the GDF community with all
aspects of contractual management and quality assurance on a
day to day and annual basis.
 Support the integration of processes and systems that underpin
the GDF community and manage the relationship with partners.
 Be responsible for recruitment, commissioning, continuous
quality improvement and de-registration of GDF partners.
 Provide up to date guidance to internal stakeholders regarding
suitability of GDF partners for individual learning opportunities
and projects, undertaking skills searches against given criteria.
 Maintain and enforce where necessary the content of the GDF
agreement as the contractual foundation of GDF membership.
 Responsible for maintenance, development and use of the GDF
online platform as an information and engagement tool.
 Act as the conduit for feedback and evaluation for all GDF
members, recording the information appropriately.
 Coordinate the ongoing review of knowledge and skills within the
GDF community, including succession management, to ensure
ongoing validity of learning programmes.
Learning and Development Portfolio
 Support the ongoing review of the learning product portfolio to
ensure relevance and alignment with Professional Marketing
Standards and the Marketing Pathway, in conjunction with the
Director of Learning & Innovation and the Head of Professional
Development.
 Supply course performance analysis to facilitate decisions
regarding ongoing inclusion of courses within the portfolio.
 Liaise with course directors to maintain quality of delivery and
development of programmes that meet customer needs.
New Product Development
 Clearly communicate product development as a key function of
the Learning Directorate.
 Be the first point of contact for internal and external stakeholders
for all matters relating to NPD.
 Support NPD proposers and provide information and guidance
through the full development process.
 Aid the identification, recruitment and coordination of a
relevant Innovations Advisory Panel.
 Coordinate all NPD meetings and prepare paperwork
accordingly, including communicating outcomes with
external/internal stakeholders.
Quality Assurance and Continuous Quality Improvement
 Support the range of quality assurance processes that underpin
the Learning Directorate to ensure adherence to standards.
 In close liaison with the Quality and Compliance Manager,
monitor success of the learning product portfolio through
performance data and feedback, and identify improvements.
 Consistently improve processes in relation the GDF to achieve
maximum business efficiency and effectiveness.
 Contribute to the directorate’s Quality Improvement cycle.
Data Management
 Monitor, analyse and report performance against agreed
parameters with the view to identifying trends, variances.
 Analyse data and run statistical reports on a range of aspects
including course profitability, statistics and delegate feedback.
Managing Stakeholders
 To coordinate the communication and implementation of the
GDF to relevant stakeholders.
 To liaise closely with the Learning Phase Leader to support the
development and realisation of customer-led products.
 To liaise closely with Sales, Marketing and Customer
Experience to maintain a strong and proactive infrastructure to
deliver CIM’s strategy.
 To coordinate the communication and implementation of CIM’s
NPD process to all relevant stakeholders
Direct Reports:
N/A
What positions directly report to the
job holder
Resource Accountability:
N/A
(Budgets etc.)
Notice Period:
1 month
Person Specification:
Qualifications:
 Educated to A-Level or equivalent
The personal specification should
include;
Skills/ Abilities
Knowledge
Experience
Qualifications
General Attributes (only include criteria
that the performance of the job depends
upon)
Knowledge and Skills:
 Competent and/or able to readily acquire competence in a
range of technical software as required by the role – Essential
 Excellent communication skills and ability to communicate
Human Resource Management
With each item listed you should
indicate whether it is essential or
desirable criteria






with external contractors to ensure objectives are clearly
understood and priorities are met – Essential
Excellent organisational skills together with the ability to
motivate others to meet prescribed deadlines – Essential
Able to work to deadlines with accuracy and attention to detail
– Essential
Some knowledge of the international post-16 education
system and higher education environment – Desirable
Experience of process management - Desirable
Experience of quality assurance processes - Desirable
Be proficient or able to learn all areas of CIM’s CRM system
as required by the role – Desirable
Abilities
 Able to multitask.
 Able to coordinate and liaise with other business areas.
 Maintain professionalism.
 Demonstrate innovation and openness to change.
 Use computer applications effectively.
 Efficiently communicate both verbally and in written form.
Other
 Proficient in MS Word and Excel.
 Awareness of equal opportunities.
 Willingness to undertake training and development as required.
Key Performance
Indicators:
Title:
Definition:
For each KPI you need;
They must;
•
Reflect the goals of your
business area
•
Be critical to the roles success
•
Be measurable and comparable
•
Allow for corrective action if
things go wrong
There must be at least two KPI
identified.
Global Delivery
Framework
Co-ordinate and
maintain quality of
the GDF
Maintain the content
of the portfolio to
ensure customer
needs are met
Support innovation
within Learning and
Innovation NPD
process
Work effectively
within the team to
achieve collective
goals through a
solution-focused
approach.
Learning and
Development
Portfolio
New Product
Development
Team contribution
Date Reviewed:
Method of
Measurement:
Quality ratings and
customer feedback
Course
performance,
quality measures
Efficiency of MPD
process.
Product revenue
figures
Commitment,
productivity and
team success.
November 2014
Job Holder Signature:
Line Manager Signature:
HR Signature:
Human Resource Management