Download Chapter 15 Review

Chapter 15 Review
MC
• This occurs when consumers are given false information in an effort
to make a sale. (a) theft (b) graft (c) fraud (d) larceny.
•C
True or False
• Consumers pay product testing organizations such as Underwriters
Laboratories to test products and services.
• False
MC
• Which of the following is NOT a government agency that supplies
consumer information? (a) National Highway Traffic Safety
Administration (b) Association of Home Appliance Manufacturers (c)
Food and Drug Administration (d) Federal Trade Commission.
•B
T or F
• Advertisements are a completely unhelpful source of information
about products.
•F
MC
• This federal agency has the power to set safety standards and ban or
recall hazardous products. (a) Consumer Product Safety Commission
(b) Consumers Union (c) Better Business Bureau (d) all of the above
have this power.
•A
T or F
• Store brand products often offer quality equal to national brand
products.
•T
MC
• This product testing organization publishes a monthly magazine called
Consumer Reports. (a) Underwriters Laboratories (b) Better Business
Bureau (c) Consumer Product Safety Commission (d) Consumers
Union.
•D
T or F
• One of the main activities of the Food and Drug Administration is to
prevent one firm from using unfair practices to force competitors out
of business.
•F
T or F
• In the U.S., telemarketing is the number one source of fraudulent
offers to consumers.
•F
MC
• A promise by a manufacturer or dealer that a product is of a certain
quality is called a (a) pledge (b) claim (c) guarantee (d) title.
•C
T or F
• If you have a complaint against a business, the first thing you should
do is to contact the place of purchase.
•T
T or F
• The right to service means that a business can never refuse to make a
sale to a customer under almost any circumstances.
•F
MC
• Product labels can tell consumers (a) the product content (b) what
the product is made of (c) how to care for the product (d) all of the
above.
•D
T or F
• The first step in the purchase decision making process is to know the
available choices.
•F
T or F
• Online information has become a very valuable resource for
consumers.
•T
MC
• A no-frills outlet retailer that often emphasizes the sale of large
quantities at reasonable prices is a (a) warehouse club (b) factory
outlet (c) superstore (d) specialty store.
•A
T of F
• Products displayed near cash registers are often purchased by
impulse buyers.
•T
MC
• This federal agency has the power to set safety standards and ban or
recall hazardous products. (a) Consumer Product Safety Commission
(b) Consumers Union (c) Better Business Bureau (d) all of the above
have this power.
•A
MC
• A legal action by one party on behalf of a group of people who all
have the same grievance is (a) mediation (b) negotiation (c) a classaction suit (d) arbitration.
•C
MC
• If you complain about an unsatisfactory purchase by writing an angry
letter to the store clerk threatening to have her fired, you are
violating the consumer responsibility of (a) being active (b) being
reasonable (c) being honest (d) all of the above.
•B
MC
• A no-frills outlet retailer that often emphasizes the sale of large
quantities at reasonable prices is a (a) warehouse club (b) factory
outlet (c) superstore (d) specialty store.
•A
Know the definitions of the following:
a)
b)
c)
d)
e)
f)
g)
h)
i)
j)
Clearance sale
Supermarket
Convenience store
Evaluate alternatives (decision making steps)
Department store
Make decision (decision making steps)
Promotional sale
Identify needs and wants (decision making steps)
Determine desired satisfaction (decision making steps)
Discount store
Fill in the blank
1)
2)
3)
4)
5)
The _________ can provide helpful
information about businesses to
consumers
Because of the consumer movement,
President John F. Kennedy created a
Consumer ______ ___ _____ describing
what every consumer can expect from a
business.
A(n) ____ warranty is a product guarantee
made orally or in writing; a(n) _____
warranty is imposed by law and applies
even if it has not been stated.
Advertising is largely regulated in the U.S.
by the ____ _____ _____.
Comparison shoppers compare ___, ___,
___, and ___ of products.
•
•
•
•
•
Price, quality, services, brands
Express, implied
Better business bureau
Bill of rights
Federal trade commission
Study Guide Test Questions
• Please make sure you also study the study guide.
• Five agree or disagree (Part One)
• Five matching (Part Two)
• Five identifying the government agency (Part Three)