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Web Content and Customer Relationship Management Solution • Paradigm shift in the web space • Solution Benefits Overview • CMS Functionality Overview • CRM Functionality Overview • Summary The paradigm shift in web space • Advances in Internet Technology provide affordable ways to increase sales and marketing – ASP on-net solutions are making this possible – Ideal for small to medium sized businesses • Embracing a sound internet strategy is critical - Consumers are increasingly searching products/services on the internet! • Change the way you market – proactively push consumers to your website knowing that enquiries will be handled expediently and professionally, building your prospect list automatically. Solution Benefits Overview • A UNIQUE holistic platform handling Customer Relationship Management, Content Management, email campaigns, and more! • Highly featured easy to use Customer Relationship Management (CRM) system (that is populated by easy to customise web forms) with SMS sales alerts/reminders/escalations, etc • Easily manage email campaigns (with automatic opt-in/opt out and click through analysis of email campaign success) • Manage prospects, notes, set reminders, sales pipeline forecastings, etc • Shopping Carts, Forums, Secure Zone modules included..& more! • Rich Content Management System (CMS) - Easily manage ALL aspects of the website CMS functionality overview • Manage ALL aspects of your website:– Design and layout – Templates (Main, Secondary, Email, Print view, etc) – Web pages and their ALL content elements – Web forms (that auto populate the CRM) – Add email lists and manage subscribers – Run email campaigns – Create/add subscription boxes (subscribe to email lists) – Create/add Frequently Asked Questions sections – Create/add Industry Content (totally customisable ‘buckets of things’ such as product, staff profiles, employment opportunities, etc) – Set up secure zones (members areas) – Manage shopping cart catalogues and products CRM functionality overview • Contact records self generate automatically from web forms that are filled out by consumers • Multi step alert process (customisable) via SMS/email – ensures enquiry is handled quickly • Stand alone CRM for telemarketing, etc • Sales pipeline reporting and forecasting • Make notes and set reminders, tasks and meetings • Run email campaigns easily with auto opt-out • Run full analytics of email click-through’s, etc • ‘Summary’ tab gives snapshot of client correspondence across all contacts within a company record Summary • Prospect and sell more efficiently using the web • Maintain ongoing contact with clients and prospects – keeping them “warm” • Manage sales team activity more effectively • Change the way you market–focus more on web marketing • Save overall marketing costs through streamline processes afforded by the solution and related web marketing • Save on ongoing website update costs Use a web solution with holistic functionality that is normally only affordable to the ‘Big Guys’