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Janisar J Mulla IT Administrator / VMware / Citrix / Microsoft Dynamics AX (ERP) Nehal Building, DAFZA Metro Station, Dubaï, UAE. Email: [email protected], Mobile: +971551125762 Professional WINDOWS OS : Attributes Extensive experience in installation, administration and networking in various environments. Thorough knowledge of all Microsoft Windows OS , Windows 2000 Server; Windows Server 2003; Windows Server 2008; Windows Server 2012; TCP/IP .Configuration Routers and switches Active Directory Services; Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and DNS. Installation and configuration Troubleshooting Cisco Router and Switches VMware/VSphere: Experience in implementing and working with ESX/ESXi servers – Installation, configuration, management maintenance and Troubleshooting.Creating clones, templates, task scheduling, prioritizing VMs, creating and managing snap shots. Excellent knowledge in creating and managing users, permission settings, roles and responsibility assignments and VM resource allocations on ESX/ESXi hosts. Good understanding on storage types including iSCSI, NAS and SAN, VM creation capable file systems including VMFS and NFS. Extensive experience in working with the vMotion and Storage vMotion technology. Strong experience in configuring HA and DRS clusters. Extensive experience in upgrading ESXi hosts and working with VMware modules – VI Client, vCenter Update Manager, vCenter Converter, Host profiles, Administrating VMs, vStandard switches, vDistributed switch, recovery modules, resource and performance monitoring. Good knowledge on Vmware vcloud Director. Citrix XenApp/ XenDesktop: Experience in design/implementation, troubleshooting, application packaging and integration for Citrix XenApp, Citrix XenDesktop, Citrix Netscaler, Access Gateway feature, Citrix Streaming technology, Citrix EdgeSight. Experience in Citrix designs, implementations, maintenance, configurations, and resolve tier III escalated issues for Citrix XenApp, Citrix XenDesktop and Citrix NetScaler. Configuring and installing Edgesight to create reports and Monitoring Health Checkup of Citrix XenApp Farm. Maintaining and optimizing the date store by ensuring that using the DSMAINT command and running a consistency check using DSCHECK Other IT Skills : Implementation of third party tools across the Datacenter like Symantec Backup Exec 10. Applications related to Windows, security, mail servers, Tape drives, Monitoring, troubleshooting and Ticketing tools. Extensive experience in all forms of backup and recovery modules in windows server and VMware environments. Successful project and technical team leader and motivator. Janisar Mulla / RESUME Skills Page |2 Windows OS Windows Server OS Vmware Citrix Virtualization/ Cloud Networking Security Storage Experience Binghalib Engineering Group of Company –, Sharjah, UAE (Total : 5+ years) IT Administrator / Virtualization 2014– 2016 Administrating production servers/network infrastructure that includes windows server active directory design ,Group policy ,Domain Controllers,IIS Web servers(HTTP/S,FTP,SMTP).NAS File and Print Servers,Terminal Servers on Windows . Maintaining the company's network infrastructure and providing support for Windows. Installing Printer and sharing in the Local Area Network. Troubleshooting related issue on LAN /WAN. Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital assistants, smartphones, software deployment, security updates and patches. Maintain network servers such as file servers, VPNgateways, intrusion detection systems. Handling the ESXI Servers and Virtual Machine , Deploying New Citrix VM through Virtual Center. Build and troubleshooting experience With VMware ESXi 5.5, vCenter server and VMware vSphere Suite Expertise in migrations from ESX 5 to 5.5 to 6 Strong experience with the VMware HA (High Availability), Fault Tolerance, Distributed Resource Scheduler (DRS) and VMware Distributed Power Management (DPM) Managed snapshots, clones, templates during patch releases and new server deployments, Experience with installing, configuring and troubleshooting VMware Lab Manager Familiar with backup and restore of VMware host server configuration, Virtual Machine backup, snapshot, P2V-V2V conversation with VMware converter and with other third party converters, Patch updating, monitoring/reporting, SSH and SNMP and notification of alerts. Experience with VMware update manager to install patches and updates on ESX/ESXi 4.0 hosts and virtual machines. Created and deployed virtual machines Installed and implement NFS server and configured with VMware Host servers for storage. Installed and implemented open source Open Filer 2.3 iSCSI SAN with RAID 10for VMware and other servers with iSCSI initiators. Also managing iStore SAN and Symantec Backup Exec Configured and ImplementedVMware on HP Proliant Blade Servers. Installed and implemented Manage Engine monitoring application and configured SNMP and WMI on Servers and other network devices for reporting and alerts notifications. Participated in the migration planning, developing, testing and moving the migration process onto fullfledged production network. Responsible for the delivery of the Technology support service of 200+servers of XenApp version 6.0 & 6.5 Installing the Licensing Server for Citrix XenApp. Upgrading the Licenses Versions, Administration and Activation of License of XenApp farm. Installing and Configuring Web Interface. Creating Citrix Policies as per Team requirement. Configuring and troubleshooting the print and load managers on XenApp farms Involved in the Project work to create new Citrix Farm of XenApp 6.5. Janisar Mulla / RESUME Page |3 VIP Computer IT Trading JLT, Dubai, UAE (Award-winning distributor of PC components, peripherals and consumer electronics). 2012 – 2014 IT Technical Support Installing and configuring computer hardware, software, systems, networks, printers and scanners. monitoring and maintaining computer systems and networks; talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues; troubleshooting system and network problems and diagnosing and solving hardware or software faults; replacing parts as required; .providing support, including procedural documentation and relevant reports; following diagrams and written instructions to repair a fault or set up a system; supporting the roll-out of new applications setting up new users' accounts and profiles and dealing with password issues; Responding within agreed time limits to call-outs. working continuously on a task until completion (or referral to third parties, if appropriate); prioritizing and managing many open cases at one time; rapidly establishing a good working relationship with customers and other professionals, e.g., software developers testing and evaluating new technology; conducting electrical safety checks on computer equipment IBM Business Process Services (I) Pvt. Ltd, Pune, India. 2011 – 2012 Technical Service Executive Business Unit Global Process Services Delivery a Technical Services Competency Service Type Pune, India Inbound Voice Helpdesk an IT Enabled Service Client Vodafone India Programme Integrated Technology Delivery Directed by IBM India Pvt. Ltd. Project IT Outsource Management Managed by Process Vodafone Essar Ltd, India Central IT Service Desk, Pune Roles & Responsibilities: Voice Support : A single point of contact, attending inbound calls, understanding technical issues, logging a ticket and assigning tasks to support teams, providing status updates on request raised, answering the query for tickets logged, routing of tickets to resolver groups and communicating resolution provided, providing FCR, if required. E-mail Support Replying on e-mails, forwarding updates on e-mails, raising the tickets on e-mails, routing of auto generated e-mail tickets, attaching updates to tickets escalating the e-mails, raising and cancelling the tickets based on e-mails, if required. Incident Management :Maintaining service level agreement, relating the minor incidents to major incident, keeping log of tossed tickets, following up with the support team, taking timely updates from users, updating the team with required information, communicating with client and support teams and handling escalation of issues. Tools & Technology Incident Management BMC Remedy ITSM 7.1 Action Request System Ticket opening, routing, resolving, closing & documenting Request Management Web form verification and ticket logging, routing & closing Profile Management Creating User ID and adding, updating & removing users from Active Directory. Janisar Mulla / RESUME Page |4 Crystal Computer Sales and Services, Sangli, Maharashtra, INDIA 2009 – 2010 . Hardware and Networking Engineering , Build, assemble and disassemble personal computer systems installing CPU`s, CD ROMs, RAM Sound/video cards, network cards, and modems. Utilize and configure computer software such as Microsoft windows, Microsoft word, and office including MS Excel. Work with Hard Disk Formatting, Partitioning and Windows XP Professional Setup, Installation and Upgrading. Installation and setup of various networking operating systems including Windows NT, Windows XP Diagnose hardware and software problems, and replace defective components. Train people in computer system use. Set up and troubleshoot popular networks Fix standalone PC problems Work with wires and cables to ensure proper setting up of complex networks Diagnose problems using specific tools Install, test and maintain a variety of personal computing and network systems Compile and record all procedures Ensure complete inventory of related supplies is maintained Hardware & Software Operating Systems: Windows XP; Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Linux Microsoft Servers: Windows Server 2003/2008/2012; Configuration of Active Directory , Group Policy ,DNS , DHCP . Software: MS Office, Symentic Backup software, Veem Backup Software; Remedy; VMware; Email Microsoft Exchange, Google Apps, Microsoft dynamics AX(ERP) , SonicWALL firewall ,many others. Networking: Configuring/Installation Cisco, HP Routers and Switches, Planned and Implemented IP Address Schemes and Subnet Mask, Responsible for Visiting Different Department to Planning and Designing the requirement for Migration to the challenging LAN Network and WAN Network . VIrtulazation & Cloud: Configuring /Installation and Troubleshooting of VMware , Citrix XenApp , Citrix Xendesktop , Citrix XenServer , Thin Client , Vcloud, Amazon Web Services , Google App . Professional Accomplishments Graduation in Diploma In Computer Engineer , (10th +12th +3 years ) 2006 – 2010 College: Bharti Vidhyapeet Institute of Technology, Palus, Maharashtra, India. University: Maharashtra State board Education, Mumbai. Education Other Technical Skills VMware ESXi/ Vsphere 6 Citrix XenApp 6.5 Citrix Xendesktop 7.8 MCTS Windows Server 2008R2 Active Directory Configuration (70-640). MCTS Microsoft Windows Vista Client (70-620). MCTS Supporting Windows Vista Operating System Microsoft Windows Deploying Windows Server 2008 (Course 6418). MCP Microsoft Certified Professional. Supporting Windows Vista Operating System and Applications. CCNA Certified Network Administrator. Attended several seminars and courses on Cisco products and services. Seminar and Courses attended on CCNA\CCNP Janisar Mulla / RESUME PERSONAL SKILLS: Page |5 Excellent strategic and problem solving skills Excellent troubleshooting and analytical thinking skills Excellent written and verbal communications skills Independent & team worker Self-motivated, self-starter, creative & great leadership skills organizational skills attention to detail customer service orientation Personal Name Janisar Jamir Mulla Information Date of Birth 31st May 1987 Gender & Marital Status Male & Unmarried Languages Known English, Hindi and Marathi Hobbies & Interests Playing Games, Video Games, Reading books. Visa Status Visit Visa (90 Days) Nationality Indian Religion Muslim Declaration I hereby declare that the information furnished concerned to me is true and legal to the best of my knowledge. Date : Janisar J Mulla