Download Kuldeep Pathak Wintel Server Engineer Mob: 962-044-0010

Kuldeep Pathak
Wintel Server Engineer
Mob: 962-044-0010
Email: [email protected]
[email protected]
Synopsis
B.Sc graduate with 6 years of total experience in the IT/Software industry and relevant 5.10 in Windows
Server/Client Administration, Technical Support & System Engineer. I have acquired a hand on technical
& project management knowledge.
Career Objectives
 I would like to obtain a challenging position in IT where my technical and interpersonal skills can
be utilized to benefit your Organization.
 To apply my technical Knowledge and project management skills to help lead a competitive
growing company to a new level of success and guide them towards a new age of advanced
technology.
Career Strength
 Technical sound with Administration, Management, Support & Services skills i.e. IT-Infrastructure,
Client & Server environment, Networking, Application, System engineering & Security.
 Leadership charisma, Dynamic team player, Sense of responsibility, Highly inquisitive, Creative
and resourceful, Excellent skills in communication and collaboration
Work Experience Summary
1) Working as a Wintel Server Engineer-Data Center IT Infrastructure from 24th May 2010 to present in
Accenture Service Ltd.
2) Worked as a Server and System Engineer from 1st Aug 2008 to 10th May 2010 in Channel Max Inc.
3) Worked as a Network and Server Support Eng/System Administrator from 11th July 2007 to 14th July
2008 in Datamatics Software Services (Payroll of Trimax Co.) Bangalore.
4) Worked as a System Administration/Desktop Support Trainee from 11th March 2005 to 15th April
2007.in CMS Computers Ltd, Bangalore.
Professional Certifications & Training
MCSE, MCSA and CCNA
Cisco certified (CCNA)
MCP (2003Server & 2003 MS Exchange Server) Certified
Technical Skills Set
Server/Client System: Wintel & Windows Server 2000/2003/2008, VMware, VSphere client, Citrix
Neighborhood, SMTP, File, Print and SMS server
Networking & System Security: LAN, VPN, RDP, RPC, TCP/IP, DNS, WINS, DHCP. Symantec End
Point AV Client/Server, Trend Micro, Web Sense, Proxy server
Messaging System: MS Exchange 2003/2007/2010 and Mail Client (Outlook2003/2007, 2010 & Lotus
Note 8.0), POP, IMAP
IT Management: ITIL V3, Management module (Change, Incident & Problem), Ticketing tool (i.e.
ITSM/BMC Remedy),
Education Summary
Certificate
School/College
Year of Passing
B.Sc Graduate
Guwahati University.
June, 2001
Std. 12th (H.S)
A.H.S.E.C
March 1996
S.E.B.A
March 1994
Std. 10th (H.S.L.C)
Professional Work Experience
I)
Accenture Services Pvt.Ltd.
Roles and Responsibilities: Data Center Server Infrastructure supports [24th May 2010-Present]
Data Center Infrastructure support on domain level windows server box including Installation,
Configuration and Troubleshooting. We provide Tiers 2 and 3 end user support for 3000 corporate users
and consistently provide remote support and manage numerous technical queries for client needs and try to
resolve on time within SLA breached. Resolved customer concerns in a positive and helpful manner.
1) Configure & Managing windows server infrastructure (More Than 1000 Servers) with Physical &
Virtual servers. Day to day management of Windows Virtual Server Environment.
2) Troubleshoot and monitoring the health of Active Directory, handling claims authentication with ADFS
including Access permission, Security, Authentication, Replication and Group policy configuration.
3) Responsible for Configuring & maintaining Citrix farm including Citrix presentation Server, XenApp6.0, license server, zone properties and join virtual servers in Citrix Farm. Work with Citrix
client installation, Citrix Meta-frame Suite, load balance, Printer driver installation & replication.
4) VMware server and V-Sphere client installations & troubleshooting of VM issues, Conversation of
Physical server box to Virtual box (P2V).
5) Administration, troubleshooting, backing up and recovering the Windows 2000/2003/2008 server OS,
Active Directory and other data.
6) Responsible for Infrastructure High Availability activity like System performance and Tuning,
Clustering and Partitioning as well as handle monthly security patching etc.
7) Daily backup JOB and reporting by AVAMAR console.
8) Configure & troubleshoot Symantec Antivirus with day-to-day checking and reporting live update
9) Diagnosing and troubleshooting all incidents related to Citrix & VMware server issues. Proactive
monitoring using HP SIM tools and troubleshooting for physical server box
10) Using BMC remedy as working on ticketing system. Work on Internal/ external escalation matrix for
customers/vendors for Incident Management.
11) Root cause analysis process for Problems leading to strategic resolution. Work on ITIL module i.e.
Change Management, Problem Management and Incident Management.
II) ChannelMax Inc.
Roles and Responsibilities: Server and System Engineer [1st Aug 2008-10th May 2010]
Install Configure, Troubleshoot and Monitoring of 75 Servers i.e. Windows, Wintel server and Taking
major responsibilities of all Administrative System task through locally and remotely.
Configure and Maintain Various Application & Services like : IIS 6, VMware Server & Client,
Microsoft Virtual Server 2005 R2,Symantec AV (with user define Securities, set Policies and Taking
online daily backup and Virus Definition Patches upgraded), Setup Win Proxy, DHCP, SMTP, POP and
File. Using Various Types of Utility like Remote Desktop with Terminal services, VNC, VPN, and Net
Meeting.
Maintain & Troubleshoot Administrative or System Task like: Configure and Maintain Domain Server
with Active Directory (IBM x-series 232 box) environment, DHCP and DNS. Troubleshoot various server
& client OS level issues, System Backup and recovery
III) Datamatics Software Services Ltd (Payroll of Trimax computers pvt.ltd)
Roles and Responsibilities: Network and Server Support
[11th July 07 -14th July 2008]
1) Maintain the Network of 900 Nodes, which included the 1Cisco (2500 series) routers and Cisco 8
Switches (5L1 Switches).
2) Implement Software Raid (Raid 0, 1&5), Responsible for manage all System administration
activities for Windows XP PRO, VISTA and Windows Server (2000/2003/2008,) under Domain &
Workstation environment.
3) Configured and Maintain the Symantec AV (Corporate Edition) Server and DNS Cashing Sever on
windows 2000 & 2003 Server.
4) Install, Configure and troubleshoot Squid Proxy, Info VPN, File & Print Server.
5) Implement Web Server (for Block, allow and set permission for specific Website link, public mail
client, messengers, unauthorized website etc.)
6) Install and Configure SMTP and POP Server, E-mail client (MS Outlook 2003/2007 & Outlook
Express) and Mail Server (MS Exchange 2003).
7) Using utilities like RDP, VPN, VNC, Remote Assistance etc. Configure, Cabling like StraightThrough, Cross-over, Rolled Cable and Configure Troubleshoot Hubs, Switches, Router, LAN,
WAN and TCP/IP Network.
IV) CMS, Bangalore
Roles and Responsibilities: System Admin/Desktop Support
[11th March 2005-15th April 2007]
Work involved like structured cable laying plan and connectivity. Configure of Routing protocols RIP,
IGRP, OSPF and EIGRP as well as Router and Switch configuration. Configure Remote Desktop &
Remote Assistant in Windows XP Pro & Vista. Configure, manage & troubleshooting DHCP, DNS, NIS,
FTP, NAT in Windows server 2000/2003 OS. Configure Advanced User and Group Policy & Permission
in Windows platform. LAN, TCP, Hubs, Switches and Router network setup.
HIGHLIGHTS OF DELIVERED PROJECTS
Project Name: Blue Flame, Wash Gas
Client: Washington Gas, Washington, USA
Duration: May 2010 to Present
Role: Data Center Support-IT Infrastructure (Wintel Server)
Team size: 10
Data Center Infrastructure support on domain level windows server box including Installation,
Configuration and Troubleshooting. Consistently provide remote support and manage numerous technical
queries for client needs and try to resolve on time within SLA breached.
Citrix: Responsible for Configuring & maintaining Citrix farm including Citrix presentation Server, XenApp6.0, license server and join virtual servers in Citrix Farm. Work with Citrix Neighborhood client
installation, load balance.
VMware: VMware server and V-Sphere client installations & troubleshooting of VM issues, Conversation
of Physical server box to Virtual box (P2V). Proactive monitoring using HP SIM tools and troubleshooting
for physical server box.
Active Directory: Troubleshoot and monitoring the health of Active Directory, handling claims
authentication with ADFS including Access permission, Security, Authentication, Replication and Group
policy configuration.
Server Tuning/Performance: Responsible for Infrastructure High Availability activity like System
performance and Tuning.
Windows Server Security Patching: Collecting latest security patches released from Microsoft site and
pushes it through SCCM server to all ‘production’ servers as well as manually initiate to all ‘development’
server.
Disaster Recovery task (Every Year 2 times- Mini Test DR & Final DR): Need to complete the DR activity
following with DR script step-by-step i.e. recovery operation, deficiencies etc. etc.
ITIL process sets: Management module like Change, Incident & Problem management. Diagnosing and
troubleshooting all Citrix & VMware server issues through a Ticketing tool (i.e. ITSM/BMC Remedy).
Root cause analysis process for Problems leading to strategic resolution.
PERSONAL INFORMATION
Full name
Address
Current Company
Date of Birth
Gender
: Kuldeep Pathak
: Brigade Gardenia, J.P.Nagar,
Karnataka, Bangalore 78
: Accenture Services Pvt. Ltd.
: 1st July 1978
: Male
Highlights of Expertise
 Project Management
 Troubleshooting/Root Cause, Resource Management, Innovative IT Initiatives
 Key Account Management, Client Relationship, End-user Support
 Highly motivated and driven, with strong desire to excel
 Passion for continuous learning and personal growth
 Excellent cross-cultural communication skills
DECLARATION
I hereby do solemnly affirm that the details furnished above are true up to the best of my knowledge.
Place: Bangalore
(Kuldeep Pathak)