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Quality is Advantage
Essentials of Computer Technology - Part 2
Course duration: 36 academic hours
Exam Code: 220-802 (CompTIA A+)
This course is the essential foundation for newcomers to PC support. It provides students with
the necessary training to ensure proficiency in PC installation and troubleshooting skills.
Students will learn the fundamental principles of supporting desktop and portable computers
and operating systems plus network, print devices and applications. This course also helps
students to prepare for the CompTIA A+ certification
Prerequisites of the Course
There are no particular entry requirements for the course but we advise that all students have a
general knowledge of using PCs, the Windows operating system and Windows-based software
Course Objectives
After completing this course, you will be able to:
Describe the process for replacing or upgrading personal computer components and apply
preventive maintenance and troubleshooting techniques
Describe the processes used to install, upgrade, configure, and optimize a computer
operating system, and apply preventive maintenance and troubleshooting techniques
Describe the process for replacing or upgrading laptop or portable device components,
describe common wireless communication technologies, and apply preventive
maintenance and troubleshooting techniques
Install and configure local and shared network printers and scanners, and apply
preventive maintenance and troubleshooting techniques
Design and implement a basic network based on customer requirements and apply
preventive maintenance and troubleshooting techniques
Implement security measures based on customer requirements and apply preventive
maintenance and troubleshooting techniques
Course Outline
Module 1: Advanced Personal Computers
1.1 Give an overview of field, remote, and bench technician jobs
1.2 Explain safe lab procedures and tool use
Review safe working environments and procedures
Review names, purposes, characteristics, and safe and appropriate use of tools
Identify potential safety hazards and implement proper safety procedures for computer
components
Describe environmental issues
1.3 Describe situations requiring replacement of computer components
Select a case and power supply
Select a motherboard
Select the CPU and heat sink/fan assembly
Select RAM
Select adapter cards
Select storage devices and hard drives
Select input and output devices
1.4 Upgrade and configure personal computer components and peripherals
Upgrade and configure a motherboard
Upgrade and configure a CPU and a heat sink/fan assembly
Upgrade and configure RAM
Upgrade and configure BIOS
Upgrade and configure storage devices and hard drives
Upgrade and configure input and output devices
1.5 Identify and apply common preventive maintenance techniques for personal computer
components
Clean internal components
Clean the case
Inspect computer components
1.6 Troubleshoot computer components and peripherals
Review the troubleshooting process
Identify common problems and solutions
Apply troubleshooting skills
Module 2: Advanced Operating Systems
2.1 Select the appropriate operating system based on customer needs
Describe operating systems
Describe network operating systems
Windows OS directory structures
2.2 Install, configure, and optimize an operating system
Compare and contrast a default installation and a custom installation
Install Windows XP using a custom installation
Create, view, and manage disks, directories, and files
Identify procedures and utilities used to optimize the performance of operating systems
Identify procedures and utilities used to optimize the performance of browsers
Describe installation, use, and configuration of e-mail software
Set screen resolution and update video driver
Describe installation of a second operating system
Windows CLI commands
2.3 Describe how to upgrade operating systems
2.4 Describe preventive maintenance procedures for operating systems
Schedule automatic tasks and updates
Set restore points
2.5 Troubleshoot operating systems Review the
troubleshooting process Identify
common problems and solutions Apply
troubleshooting skills
Module 3: Advanced Laptops and Portable Devices
3.1 Describe wireless communication methods for laptops and portable devices
Describe Bluetooth technology
Describe infrared technology
Describe cellular WAN technology
Describe Wi-Fi technology
Describe satellite technology
3.2 Describe repairs for laptops and portable devices
3.3 Select laptop components
Select batteries
Select a docking station or port replicator
Select storage devices
Select additional RAM
3.4 Describe preventive maintenance procedures for laptops
Describe how to schedule and perform maintenance for laptops
Explain how to manage data version control between desktops and laptops
3.5 Describe how to troubleshoot a laptop
Review the troubleshooting process
Identify common problems and solutions
Apply troubleshooting skills
Module 4: Advanced Printers and Scanners
4.1 Describe potential safety hazards and safety procedures associated with printers and
scanners
4.2 Install and configure a local printer and scanner
Connect the device to a local port
Install and configure the driver and software
Configure options and default setting
Verify functionality
4.3 Describe how to share a printer and a scanner on a network
Describe types of print servers
Describe how to install network printer software and drivers on a computer
4.4 Upgrade and configure printers and scanners
Describe printer upgrades
Describe scanner optimization
4.5 Describe printer and scanner preventive maintenance techniques
Determine scheduled maintenance according to vendor guidelines
Describe a suitable environment for printers and scanners
Describe cleaning methods
Describe checking capacity of ink cartridges and toners
4.6 Troubleshoot printers and scanners Review
the troubleshooting process Identify
common problems and solutions Apply
troubleshooting skills
Module 5: Advanced Networks
5.1 Identify potential safety hazards & implement proper safety procedures related to networks
Explain fiber-optic safety
Explain cable, cable cutters, and cable cutting safety hazards
5.2 Design a network based on the customer’s needs
Determine a topology
Determine protocols and network applications
5.3 Determine the components for your customer’s network
Select cable types
Select an ISP connection type
Select network cards
Select the network device
5.4 Implement the customer’s network
Install and test the customer's network
Configure the customer’s Internet and network resources
5.5 Upgrade the customer’s network Install
and configure a wireless NIC Install
and configure a wireless router Test a
connection
5.6 Describe installation, configuration, and management of a simple mail server
SMTP
POP
IMAP
E-mail Server Installation
5.7 Describe preventive maintenance procedures for networks
5.8 Troubleshoot the network
Review the troubleshooting process
Identify common problems and solutions
Apply troubleshooting skills
Module 6: Advanced Security
6.1 Outline security requirements based on customer needs
Outline a local security policy
Explain when and how to use security hardware
Explain when and how to use security application software
6.2 Select security components based on customer needs
Describe and compare security techniques
Describe and compare access control devices
Describe and compare firewall types
6.3 Implement customer’s security policy
Configure security settings
Describe configuring firewall types
Describe protection against malicious software
6.4 Perform preventive maintenance on security
Describe the configuration of operating system updates
Maintain accounts
Explain data backup procedures, access to backups, and securing physical backup media
6.5 Troubleshoot security
Review the troubleshooting process
Identify common problems and solutions
Apply troubleshooting skills
Associate certifications:
CompTIA A+ Practical Application
2 Gaprindauli str., 0154
Tbilisi, Georgia
Phone:
+995 [32] 2200010
Fax:
+995 [32] 509573
learning[at]deltalearning.ge