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Quality is Advantage Essentials of Computer Technology - Part 2 Course duration: 36 academic hours Exam Code: 220-802 (CompTIA A+) This course is the essential foundation for newcomers to PC support. It provides students with the necessary training to ensure proficiency in PC installation and troubleshooting skills. Students will learn the fundamental principles of supporting desktop and portable computers and operating systems plus network, print devices and applications. This course also helps students to prepare for the CompTIA A+ certification Prerequisites of the Course There are no particular entry requirements for the course but we advise that all students have a general knowledge of using PCs, the Windows operating system and Windows-based software Course Objectives After completing this course, you will be able to: Describe the process for replacing or upgrading personal computer components and apply preventive maintenance and troubleshooting techniques Describe the processes used to install, upgrade, configure, and optimize a computer operating system, and apply preventive maintenance and troubleshooting techniques Describe the process for replacing or upgrading laptop or portable device components, describe common wireless communication technologies, and apply preventive maintenance and troubleshooting techniques Install and configure local and shared network printers and scanners, and apply preventive maintenance and troubleshooting techniques Design and implement a basic network based on customer requirements and apply preventive maintenance and troubleshooting techniques Implement security measures based on customer requirements and apply preventive maintenance and troubleshooting techniques Course Outline Module 1: Advanced Personal Computers 1.1 Give an overview of field, remote, and bench technician jobs 1.2 Explain safe lab procedures and tool use Review safe working environments and procedures Review names, purposes, characteristics, and safe and appropriate use of tools Identify potential safety hazards and implement proper safety procedures for computer components Describe environmental issues 1.3 Describe situations requiring replacement of computer components Select a case and power supply Select a motherboard Select the CPU and heat sink/fan assembly Select RAM Select adapter cards Select storage devices and hard drives Select input and output devices 1.4 Upgrade and configure personal computer components and peripherals Upgrade and configure a motherboard Upgrade and configure a CPU and a heat sink/fan assembly Upgrade and configure RAM Upgrade and configure BIOS Upgrade and configure storage devices and hard drives Upgrade and configure input and output devices 1.5 Identify and apply common preventive maintenance techniques for personal computer components Clean internal components Clean the case Inspect computer components 1.6 Troubleshoot computer components and peripherals Review the troubleshooting process Identify common problems and solutions Apply troubleshooting skills Module 2: Advanced Operating Systems 2.1 Select the appropriate operating system based on customer needs Describe operating systems Describe network operating systems Windows OS directory structures 2.2 Install, configure, and optimize an operating system Compare and contrast a default installation and a custom installation Install Windows XP using a custom installation Create, view, and manage disks, directories, and files Identify procedures and utilities used to optimize the performance of operating systems Identify procedures and utilities used to optimize the performance of browsers Describe installation, use, and configuration of e-mail software Set screen resolution and update video driver Describe installation of a second operating system Windows CLI commands 2.3 Describe how to upgrade operating systems 2.4 Describe preventive maintenance procedures for operating systems Schedule automatic tasks and updates Set restore points 2.5 Troubleshoot operating systems Review the troubleshooting process Identify common problems and solutions Apply troubleshooting skills Module 3: Advanced Laptops and Portable Devices 3.1 Describe wireless communication methods for laptops and portable devices Describe Bluetooth technology Describe infrared technology Describe cellular WAN technology Describe Wi-Fi technology Describe satellite technology 3.2 Describe repairs for laptops and portable devices 3.3 Select laptop components Select batteries Select a docking station or port replicator Select storage devices Select additional RAM 3.4 Describe preventive maintenance procedures for laptops Describe how to schedule and perform maintenance for laptops Explain how to manage data version control between desktops and laptops 3.5 Describe how to troubleshoot a laptop Review the troubleshooting process Identify common problems and solutions Apply troubleshooting skills Module 4: Advanced Printers and Scanners 4.1 Describe potential safety hazards and safety procedures associated with printers and scanners 4.2 Install and configure a local printer and scanner Connect the device to a local port Install and configure the driver and software Configure options and default setting Verify functionality 4.3 Describe how to share a printer and a scanner on a network Describe types of print servers Describe how to install network printer software and drivers on a computer 4.4 Upgrade and configure printers and scanners Describe printer upgrades Describe scanner optimization 4.5 Describe printer and scanner preventive maintenance techniques Determine scheduled maintenance according to vendor guidelines Describe a suitable environment for printers and scanners Describe cleaning methods Describe checking capacity of ink cartridges and toners 4.6 Troubleshoot printers and scanners Review the troubleshooting process Identify common problems and solutions Apply troubleshooting skills Module 5: Advanced Networks 5.1 Identify potential safety hazards & implement proper safety procedures related to networks Explain fiber-optic safety Explain cable, cable cutters, and cable cutting safety hazards 5.2 Design a network based on the customer’s needs Determine a topology Determine protocols and network applications 5.3 Determine the components for your customer’s network Select cable types Select an ISP connection type Select network cards Select the network device 5.4 Implement the customer’s network Install and test the customer's network Configure the customer’s Internet and network resources 5.5 Upgrade the customer’s network Install and configure a wireless NIC Install and configure a wireless router Test a connection 5.6 Describe installation, configuration, and management of a simple mail server SMTP POP IMAP E-mail Server Installation 5.7 Describe preventive maintenance procedures for networks 5.8 Troubleshoot the network Review the troubleshooting process Identify common problems and solutions Apply troubleshooting skills Module 6: Advanced Security 6.1 Outline security requirements based on customer needs Outline a local security policy Explain when and how to use security hardware Explain when and how to use security application software 6.2 Select security components based on customer needs Describe and compare security techniques Describe and compare access control devices Describe and compare firewall types 6.3 Implement customer’s security policy Configure security settings Describe configuring firewall types Describe protection against malicious software 6.4 Perform preventive maintenance on security Describe the configuration of operating system updates Maintain accounts Explain data backup procedures, access to backups, and securing physical backup media 6.5 Troubleshoot security Review the troubleshooting process Identify common problems and solutions Apply troubleshooting skills Associate certifications: CompTIA A+ Practical Application 2 Gaprindauli str., 0154 Tbilisi, Georgia Phone: +995 [32] 2200010 Fax: +995 [32] 509573 learning[at]deltalearning.ge