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Janisar J Mulla
IT Administrator / VMware / Citrix / Microsoft Dynamics AX (ERP)
Nehal Building, DAFZA Metro Station, Dubaï, UAE.
Email: [email protected], Mobile: +971551125762
Professional WINDOWS OS :
Attributes
 Extensive experience in installation, administration and networking in various environments.
 Thorough knowledge of all Microsoft Windows OS , Windows 2000 Server; Windows Server 2003; Windows
Server 2008; Windows Server 2012; TCP/IP .Configuration Routers and switches Active Directory Services;
Active Directory Group Policy Objects (GPO); Group Policy Management Console (GPMC); DHCP; WINS; and
DNS.
 Installation and configuration Troubleshooting Cisco Router and Switches
VMware/VSphere:
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Experience in implementing and working with ESX/ESXi servers – Installation, configuration, management
maintenance and Troubleshooting.Creating clones, templates, task scheduling, prioritizing VMs, creating and
managing snap shots.
Excellent knowledge in creating and managing users, permission settings, roles and responsibility
assignments and VM resource allocations on ESX/ESXi hosts.
Good understanding on storage types including iSCSI, NAS and SAN, VM creation capable file systems
including VMFS and NFS.
Extensive experience in working with the vMotion and Storage vMotion technology.
Strong experience in configuring HA and DRS clusters.
Extensive experience in upgrading ESXi hosts and working with VMware modules – VI Client, vCenter Update
Manager, vCenter Converter, Host profiles, Administrating VMs, vStandard switches, vDistributed switch,
recovery modules, resource and performance monitoring.
Good knowledge on Vmware vcloud Director.
Citrix XenApp/ XenDesktop:
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Experience in design/implementation, troubleshooting, application packaging and integration for Citrix
XenApp, Citrix XenDesktop, Citrix Netscaler, Access Gateway feature, Citrix Streaming technology, Citrix
EdgeSight.
Experience in Citrix designs, implementations, maintenance, configurations, and resolve tier III escalated
issues for Citrix XenApp, Citrix XenDesktop and Citrix NetScaler.
Configuring and installing Edgesight to create reports and Monitoring Health Checkup of Citrix XenApp Farm.
Maintaining and optimizing the date store by ensuring that using the DSMAINT command and running a
consistency check using DSCHECK
Other IT Skills :
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Implementation of third party tools across the Datacenter like Symantec Backup Exec 10.
Applications related to Windows, security, mail servers, Tape drives, Monitoring, troubleshooting and
Ticketing tools.
Extensive experience in all forms of backup and recovery modules in windows server and VMware
environments.
Successful project and technical team leader and motivator.
Janisar Mulla / RESUME
Skills
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Windows OS
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Windows Server OS
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Vmware
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Citrix
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Virtualization/ Cloud
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Networking
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Security
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Storage
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Experience
Binghalib Engineering Group of Company –, Sharjah, UAE
(Total : 5+
years)
IT Administrator / Virtualization
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2014– 2016
Administrating production servers/network infrastructure that includes windows server active directory
design ,Group policy ,Domain Controllers,IIS Web servers(HTTP/S,FTP,SMTP).NAS File and Print
Servers,Terminal Servers on Windows .
Maintaining the company's network infrastructure and providing support for Windows.
Installing Printer and sharing in the Local Area Network.
Troubleshooting related issue on LAN /WAN.
Administer servers, desktop computers, printers, routers, switches, firewalls, phones, personal digital
assistants, smartphones, software deployment, security updates and patches.
Maintain network servers such as file servers, VPNgateways, intrusion detection systems.
Handling the ESXI Servers and Virtual Machine , Deploying New Citrix VM through Virtual Center.
Build and troubleshooting experience With VMware ESXi 5.5, vCenter server and VMware vSphere Suite
Expertise in migrations from ESX 5 to 5.5 to 6
Strong experience with the VMware HA (High Availability), Fault Tolerance, Distributed Resource
Scheduler (DRS) and VMware Distributed Power Management (DPM)
Managed snapshots, clones, templates during patch releases and new server deployments, Experience
with installing, configuring and troubleshooting VMware Lab Manager
Familiar with backup and restore of VMware host server configuration, Virtual Machine backup,
snapshot, P2V-V2V conversation with VMware converter and with other third party converters, Patch
updating, monitoring/reporting, SSH and SNMP and notification of alerts.
Experience with VMware update manager to install patches and updates on ESX/ESXi 4.0 hosts and
virtual machines. Created and deployed virtual machines
Installed and implement NFS server and configured with VMware Host servers for storage.
Installed and implemented open source Open Filer 2.3 iSCSI SAN with RAID 10for VMware and other
servers with iSCSI initiators. Also managing iStore SAN and Symantec Backup Exec
Configured and ImplementedVMware on HP Proliant Blade Servers.
Installed and implemented Manage Engine monitoring application and configured SNMP and WMI on
Servers and other network devices for reporting and alerts notifications.
Participated in the migration planning, developing, testing and moving the migration process onto fullfledged production network.
Responsible for the delivery of the Technology support service of 200+servers of XenApp version 6.0 &
6.5
Installing the Licensing Server for Citrix XenApp. Upgrading the Licenses Versions, Administration and
Activation of License of XenApp farm.
Installing and Configuring Web Interface.
Creating Citrix Policies as per Team requirement.
Configuring and troubleshooting the print and load managers on XenApp farms
Involved in the Project work to create new Citrix Farm of XenApp 6.5.
Janisar Mulla / RESUME
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VIP Computer IT Trading JLT, Dubai, UAE (Award-winning distributor of PC components, peripherals and consumer electronics).
2012 – 2014
IT Technical Support
 Installing and configuring computer hardware, software, systems, networks, printers and scanners.
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monitoring and maintaining computer systems and networks;
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talking staff or clients through a series of actions, either face to face or over the telephone to help set
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up systems or resolve issues;
troubleshooting system and network problems and diagnosing and solving hardware or software
faults; replacing parts as required;
.providing support, including procedural documentation and relevant reports;
following diagrams and written instructions to repair a fault or set up a system;
supporting the roll-out of new applications
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setting up new users' accounts and profiles and dealing with password issues;
Responding within agreed time limits to call-outs.
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working continuously on a task until completion (or referral to third parties, if appropriate);
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prioritizing and managing many open cases at one time;
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rapidly establishing a good working relationship with customers and other professionals, e.g.,
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software developers
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testing and evaluating new technology;
conducting electrical safety checks on computer equipment
IBM Business Process Services (I) Pvt. Ltd, Pune, India.
2011 – 2012
Technical Service Executive
Business Unit Global Process Services Delivery a Technical Services Competency
Service Type
Pune, India Inbound Voice Helpdesk an IT Enabled Service
Client
Vodafone India
Programme
Integrated Technology Delivery
Directed by
IBM India Pvt. Ltd.
Project
IT Outsource Management
Managed by
Process
Vodafone Essar Ltd, India
Central IT Service Desk, Pune
Roles & Responsibilities:
Voice Support : A single point of contact, attending inbound calls, understanding technical issues, logging a ticket and
assigning tasks to support teams, providing status updates on request raised, answering the query for tickets logged,
routing of tickets to resolver groups and communicating resolution provided, providing FCR, if required.
E-mail Support Replying on e-mails, forwarding updates on e-mails, raising the tickets on e-mails, routing of auto
generated e-mail tickets, attaching updates to tickets escalating the e-mails, raising and cancelling the tickets based on
e-mails, if required.
Incident Management :Maintaining service level agreement, relating the minor incidents to major incident, keeping log
of tossed tickets, following up with the support team, taking timely updates from users, updating the team with
required information, communicating with client and support teams and handling escalation of issues.
Tools & Technology
Incident Management
BMC Remedy ITSM 7.1 Action Request System
Ticket opening, routing, resolving, closing & documenting
Request Management
Web form verification and ticket logging, routing & closing
Profile Management
Creating User ID and adding, updating & removing users from Active Directory.
Janisar Mulla / RESUME
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Crystal Computer Sales and Services, Sangli, Maharashtra, INDIA
2009 – 2010
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Hardware and Networking Engineering ,
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Build, assemble and disassemble personal computer systems installing CPU`s, CD ROMs, RAM
Sound/video cards, network cards, and modems. Utilize and configure computer software such as
Microsoft windows, Microsoft word, and office including MS Excel. Work with Hard Disk Formatting,
Partitioning and Windows XP Professional Setup, Installation and Upgrading. Installation and setup of
various networking operating systems including Windows NT, Windows XP
Diagnose hardware and software problems, and replace defective components.
Train people in computer system use.
Set up and troubleshoot popular networks
Fix standalone PC problems
Work with wires and cables to ensure proper setting up of complex networks
Diagnose problems using specific tools
Install, test and maintain a variety of personal computing and network systems
Compile and record all procedures
Ensure complete inventory of related supplies is maintained
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Hardware
&
Software
Operating Systems: Windows XP; Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10,
Linux
Microsoft Servers:
Windows Server 2003/2008/2012; Configuration of Active Directory , Group Policy
,DNS , DHCP .
Software:
MS Office, Symentic Backup software, Veem Backup Software; Remedy; VMware;
Email Microsoft Exchange, Google Apps, Microsoft dynamics AX(ERP) , SonicWALL
firewall ,many others.
Networking:
Configuring/Installation Cisco, HP Routers and Switches, Planned and Implemented IP
Address Schemes and Subnet Mask, Responsible for Visiting Different Department to
Planning and Designing the requirement for Migration to the challenging LAN
Network and WAN Network .
VIrtulazation & Cloud: Configuring /Installation and Troubleshooting of VMware , Citrix XenApp , Citrix
Xendesktop , Citrix XenServer , Thin Client , Vcloud, Amazon Web Services , Google
App .
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Professional
Accomplishments
Graduation in Diploma In Computer Engineer , (10th +12th +3 years ) 2006 – 2010
College: Bharti Vidhyapeet Institute of Technology, Palus, Maharashtra, India.
University: Maharashtra State board Education, Mumbai.
Education
Other Technical
Skills
VMware ESXi/ Vsphere 6
Citrix XenApp 6.5
Citrix Xendesktop 7.8
MCTS Windows Server 2008R2 Active Directory Configuration (70-640).
MCTS Microsoft Windows Vista Client (70-620).
MCTS Supporting Windows Vista Operating System
Microsoft Windows Deploying Windows Server 2008 (Course 6418).
MCP Microsoft Certified Professional.
Supporting Windows Vista Operating System and Applications.
CCNA Certified Network Administrator.
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Attended several seminars and courses on Cisco products and services.
Seminar and Courses attended on CCNA\CCNP
Janisar Mulla / RESUME
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PERSONAL
SKILLS:
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Excellent strategic and problem solving skills
Excellent troubleshooting and analytical thinking skills
Excellent written and verbal communications skills
Independent & team worker Self-motivated, self-starter, creative & great leadership skills
organizational skills
attention to detail
customer service orientation
Personal
Name
Janisar Jamir Mulla
Information
Date of Birth
31st May 1987
Gender & Marital Status
Male & Unmarried
Languages Known
English, Hindi and Marathi
Hobbies & Interests
Playing Games, Video Games, Reading books.
Visa Status
Visit Visa (90 Days)
Nationality
Indian
Religion
Muslim
Declaration
I hereby declare that the information furnished concerned to me is true and legal to the best of my knowledge.
Date :
Janisar J Mulla