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Transcript
Requirements Specification RBC Storage Area Network ID Requirements Specification Storage Area Network Storage As A Service 1 Appendix 3 details the current logical diagram of the Rossendale Borough Council (RBC) production and disaster recovery Storage Area Network (SAN). The quotation covers the replacement of ONLY the RBC production SAN, this is detailed on the diagram Rossendale Borough Council. Please detail how your proposed solution will interface with the RBC disaster recovery solution. Please confirm the rack sizes for your proposed solution. The RBC production SAN in sited in the Node4 Wakefield Tier 3 Data Centre. Appendix 1 details the cost matrix; please specify how you will implement in the existing RBC rack. Please can you provide the OEM hardware and software maintenance for the SAN based on the following; Option1 24 x7x365 4hr replacement. Option2 NBD replacement. Please detail the 1st, 2nd, 3rd and 4th line of technical support. Following the logging of support calls the following response times are required: 2 3 4 Priority 1 & 2 faults within 30 minutes Priority 3 within 1 hours Priority 4 within 2 hours Following the logging of support calls the following resolution times are required: 5 6 Priority 1 & 2 within 5 hours Priority 3 within 24 hours Priority 4 within 72 hours Detail the break and fix timescales for any hardware component that fails. If the service is hosted or delivered via cloud or SaaS (Storage as a Service) it must support the following service category: Expedited Forwarding (EF) see above. If a hosted solution is provided RBC may want to use the network for other business requirements. Can you confirm the hosted network will support the following service categories: Best – effort (BE). This will be used for traffic that is web browsing, email, FTP. Assured forwarding – High Drop Precedence (AF- Supplier Response Requirements Specification RBC Storage Area Network 7 8 9 10 11 12 13 HDP). This is used for business critical applications such as databases and provides guaranteed bandwidth. AF HDP traffic will be prioritised over BE traffic. Assured forwarding – Low Drop Precedence (AFLDP). This is the highest class for data applications and is used for financial transactions. AFL traffic will be prioritised over AF HDP traffic. If the service is SaaS or delivered via cloud must support static routes and RIPv2 BGP and OSPF routing protocols. Both options require 24*7*365 technical helpdesk and onsite engineer support. Covering activities such as manual reboots to any devices or typing in specific commands in order to deal with any priority 1 issues where the Telephony is down. This support will include the continuous monitoring of all network communications infrastructure including SIPS, carrier circuits, Internet provision, ISDN’s, switches, routers, firewalls, VPN’s, virtual cloud etc. The production storage is available on a continuous basis to allow for regular replication of data from the RBC production filers. This allows the DrasS to recover replicated data to the primary storage should RBC request this. No tape backup is used. Please specify how your product achieves this. Pricing Can you please specify the cost of the following; Option 1 24x7x365 full management of SAN, any VM’s applicable for managing the SAN, onTap upgrades, Snap Drive upgrades, any associated Software Snap manager products, any applicable VMKD storage on VMware, resizing volume LUN Qtree quotas and shares. Option 2 Full technical support P1 and P2 escalation management and resolution Please detail how you will provide effective change, configuration and release management. A detailed process has to be in place. An Internet based portal or website must be provided to the supplier’s service desk. This must include reporting tools for incident management, change management and performance reports. If the service is SaaS or Cloud, the supplier will repair or replace, at their cost, any faulty software and hardware components. This includes failures in power and HVAC infrastructure including but not limited to UPS, PDU and cabling. This will be provided for all of the cloud and Requirements Specification RBC Storage Area Network associated connections. 14 If the service is SaaS or Cloud based the service will be available 100% of the time and in the event of failure of a Non Redundant Network Device which causes unavailability of the RBC configuration, the supplier will guarantee it will be repaired or replaced within 1 hour of the identification of the problem. If the service is SaaS or Cloud, RBC require the window for any scheduled maintenance must be agreed be agreed in advance and RBC will be notified a minimum of 72 hours in advance of the planned start time of a scheduled maintenance event. 15 Notification of scheduled maintenance will take place via email, support ticket, or phone call to the RBC representative, or a combination of the above depending upon the nature of the issue. 16 17 18 19 If the service is SaaS or Cloud, there must be a minimum of an N+1 Generator Back up to be able to deal with mains power cuts. In the event of a power cut the generator should automatically go into operation so that 100% availability of the application is guaranteed. The generator needs to be tested for failover regularly. All of the generator servicing, maintenance and fuel costs should be free of charge to RBC and paid by the Vendor. If the service is SaaS or Cloud the vendor will be responsible for all the maintenance costs associated with the WAN, SIP, ISDN and any network device. If the service is SaaS or Cloud the vendor will be responsible for all the insurance and public liability costs associated with the respective WAN, SIP, ISDN and any network device. If the service is on premise, the vendor will be required to perform the complete set up of any on premise solution. A build plan, configuration list and testing plan including timescales will be required. Disaster Recovery / Business Continuity Management 20 Please indicate how the solution will integrate with the existing model as shown in Appendix 3. Please note RBC use the Snap Mirror product to replicate the Filers. Outline the options available, proposed solution and costs. Requirements Specification RBC Storage Area Network Please provide at least two references from customers including name, address, email and telephone number. 21 Also detail all certifications that the organisation holds for example any ISO’s etc. If the service is SaaS or Cloud, we require the following service levels. SLA for MPLS IP Layer 3 WAN Description BE AF-HDP AF-LDP EF Transit Delay 40ms 30ms 20ms 10ms Delivery Ratio 99.9% 99.9% 99.9% 99.9% Jitter N/A N/A N/A 8ms (1 way) Quality of Service Monitoring Function Description Traffic Classification ACL, DSCP, IP PRec, Cos-L3VPN Interface or VLAN – L2 or L3VPN Traffic Marking DSCP MPLS Experimental (EXP) Congestion Management Low Latency queuing - L3VPN Class based weighting queuing – L3VPN Congestion Avoidance Weighted Random Early detection (WRED) – L3VPN Traffic conditioning Shaping and Policing Service Availability 99.9% service availability per month for each MPLS IP Layer 3 Total monthly WAN outages in minutes Service Credits payable to Rossendale in the event of WAN not achieving the designated service availability % Percentage of monthly recurring charge Up to and including 40 minutes Requirements Specification RBC Storage Area Network Over 40 minutes up to and including 240 minutes Over 240 minutes up to and including 480 minutes Over 480 minutes