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erbeterdezaak.nl Bedrijfs processen overzicht Een voorbeeld © de vries business consultancy, 2008 erbeterdezaak.nl Strategy development Process Strategy deployment Business Creation process Customer and consumer needs and Legal Req’ments Marketing execution Procure to pay Warehousing & Distribution HR processes IT processes Quality processes Order to cash Finance & control processes © de vries business consultancy, 2008 Stakeholder satisfaction: Consumers Customers Our people Shareholders Society erbeterdezaak.nl Het primaire proces van “dozen schuiven”: • • • • • • Spullen bestellen Opslaan in het magazijn Klantenorders ontvangen Orders uitleveren Geld ontvangen Leveranciers betalen ….en graag in deze volgorde! Procure to pay Warehousing & Distribution © de vries business consultancy, 2008 Order to cash erbeterdezaak.nl Het proces dat de product portfolio bepaald en het proces dat zorgt dat er er vraag is naar het product Business Creation process Procure to pay Marketing execution Warehousing & Distribution © de vries business consultancy, 2008 Order to cash erbeterdezaak.nl Strategy development Process Strategy deployment Business Creation process Marketing execution Customer and consumer needs Procure to pay Warehousing & Distribution © de vries business consultancy, 2008 Order to cash erbeterdezaak.nl Strategy development Process Strategy deployment Business Creation process Customer and consumer needs and Legal Req’ments Procure to pay Marketing execution Warehousing & Distribution © de vries business consultancy, 2008 Order to cash Stakeholder satisfaction: Consumers Customers Our people Shareholders Society erbeterdezaak.nl Strategy development Process Strategy deployment Customer and consumer needs and Legal Req’ments Marketing execution Business Creation process Procure to pay HR processes Warehousing & Distribution IT processes Quality processes Order to cash Finance & control processes © de vries business consultancy, 2008 Stakeholder satisfaction: Consumers Customers Our people Shareholders Society erbeterdezaak.nl Strategy development Process Strategy deployment Business Creation process Customer and consumer needs and Legal Req’ments Marketing execution Procure to pay Warehousing & Distribution HR processes IT processes Quality processes Order to cash Finance & control processes © de vries business consultancy, 2008 Stakeholder satisfaction: Consumers Customers Our people Shareholders Society erbeterdezaak.nl Strategy development Process Strategy deployment and communications Business Creation process Customer and consumer needs and Legal Req’ments Procure Production process to payProduction process HR processes IT processes Marketing and Sales execution Warehousing & Distribution Quality processes Finance & control processes © de vries business consultancy, 2008 Order to cash Stakeholder satisfaction: Consumers Customers Our people Shareholders Society erbeterdezaak.nl Oefening Breng de volgende processen onder in het proces plaatje - Persbericht uitsturen Opnieuw verpakken van afgekeurde producten (rework) Voorraad van het magazijn opnemen Kantoor artikelen kopen Klantenklachten afhandelen Retouren terugzetten in magazijn Credit nota’s verwerken Kwartaal afsluiting Nieuwe software installeren Jaar afsluiting Inbrengen nieuw product in verkoop systeem Nieuwe verpakking ontwerpen © de vries business consultancy, 2008 erbeterdezaak.nl U wilt meer weten? Gewoon even een mailtje sturen naar: [email protected] © de vries business consultancy, 2008