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JOB DESCRIPTION
POSITION: TEAM LEADER, CREDIT CONTROL
DEPARTMENT: FINANCE
REPORTING TO: REGIONAL CREDIT CONTROL
MANAGER
LOCATION: MALAYSIA
DIRECT REPORTS: RESPONSIBLE FOR APPROX. 3 STAFF
PURPOSE:
The role of Credit Control Team Leader is to control and monitor outstanding balances which
includes timely cash collections, assessing credit risks and minimise bad debts.
Improve and maintain receivables and the monthly DSO at best practice industry standard by:
Implement and align credit policies and procedures for Malaysia in consultation with Regional
Credit Control Manager and GM.
Liaise with Sales Managers on credit control/customer issues; as well as with Customer
Services, Sales Operation and Accounts receivables.

Leading a team of credit controllers in managing the receivables of Malaysia,and taking
responsibility for all credit and collections matters in the country (PRINT and ONLINE).

Implement and align credit policies and procedures for Malayan Law Journal in
consultation with Regional Credit Control Manager.
RESPONSIBILITIES:
1. Credit Management

Implement credit policies for the Malaysia operations.

Ensure that credit policies are adhered to.

Minimise credit exposure by reviewing new and existing customer accounts to set credit
limits and credit terms.

Prepare monthly reports for management
2. Credit Operations

To supervise staff and coordinate day-to-day operations of Credit Department of
Malaysia.

Perform daily credit checking on new orders

Daily monitoring and releasing the pending orders in pending spool

Monitor the performance of 3rd party collection

Liaise with panel lawyer for all legal cases

Collect outstanding balances from all debtors including negotiating settlement payment in
consultation with Regional Credit Control Manager.

Ascertain accounts that should be stopped.
81913434 (Updated as at Jan 03)
1
JOB DESCRIPTION
POSITION: TEAM LEADER, CREDIT CONTROL
DEPARTMENT: FINANCE
REPORTING TO: REGIONAL CREDIT CONTROL
MANAGER
LOCATION: MALAYSIA
DIRECT REPORTS: RESPONSIBLE FOR APPROX. 3 STAFF

Recommend legal action for delinquent customers.

Ensure timely resolution of customer requests

Management of assigned portfolio of customers accounts

Regular update Credit Control Manager on team performance, current activities and key
customers issues.
3. Others

Other credit control related duties: As and when required.
KNOWLEDGE, COMPETENCIES & EXPERIENCE:
Knowledge:
 Computer literacy, experience in using computer system, Word and Excel
 Good understanding of financial accounting and business processes
Competencies:
 Supervisory skills
 Communication skills, negotiation, clear presentation and reporting
 Service-oriented and proactive team player
 Willingness to make decision
 Able to motivate and challenge team members
 Strong negotiation skills
Experience:
 5 years of credit and collection management experiences with at least 3 years of supervisory
experiences from MNC in commercial industry.
 Proven track record in effective credit management
KEY PERFORMANCE INDICATORS:








Debtor days for portfolio, statistical measures, department standards
Adherence to company credit policy
Minimising number of on hold customers
Improve in debts recovery from doubtful customers
Working very closely with Customer Service team for timely resolution of customer inquiries
Reduction in debtor days and stopped accounts as well as increased cash collections and
calls made as identified in periodical reviews
Reduction in processing time
Feedback from customers, other departments and supervisor
81913434 (Updated as at Jan 03)
2