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Generic responsibilities

March 2014
To provide the service in
PM
Degree level or relevant
experience desirable
Project Management
desirable
Systems or Business
Analysis essential
CO
Responsible for the analysis
and support of Database
systems.
Progressing
upgrades
and
implementations
in
accordance
with
the
corporate
standards
associated with Change
Control, Security and Project
Management.
Working in conjunction with
the team manager to ensure
the availability, performance
and security of Ingres,
Oracle
and
SqlServer
Databases.
Undertaking
the
management and training of
colleagues in accordance
with operational objectives
as
agreed
with
the
Application
Support
Manager.
Tand PW
W4 (with no
line
Management)
Behaviours from role map
MCH
Data Analyst
and
Application
Support
Indicative Experience
DforourC
+ Duties/responsibilities
Probable
with
reference
to Qualifications
behaviours
LourP
Team
grade
SofF
Job Title
2
1
2
2
1
2
1
Experience








Administering Ingres,
Oracle, SQL Server
Databases
Supporting ICT
Applications
Ability to competently
utilise dedicated
Reporting utilities e.g.
Crystal Reports
Excellent Analytic and
Problem Solving Skills
Managing Meetings
Giving Training
Giving Presentations
Managing small
projects
Specialist Skills:

Knowledge of
Supporting Database
Applications on
Unix/Linux and
Windows Platforms
accordance with the
Council’s
Vision
&
Values statements
 To work effectively with
colleagues in delivering
a high quality service
through excellent team
working
and
good
communication
 To provide excellent
customer service
 To work in a flexible
manner and to be willing
to
undertake
other
duties as reasonably
requested
including
outside of office hours
 Adoption
and
development of new
ways of working
 To manage projects in
accordance with the
Councils
project
management standards.
 To ensure that all ICT
Upgrades/Implementatio
ns adhere to the WBC
Change Control Process
Key
areas
of
responsibility:

March 2014










Working as a member of
a team working under
supervision
and
developing the specialist
Good Understanding
of Relational
Database Concepts
Working knowledge of
SQL/SQL*PLUS
Good understanding
of PL/SQL and stored
Procedures,
Functions, Packages
Good knowledge of
Database internals
and Data Structures
Good Knowledge of
SSADM and other
modelling Techniques
Ability to Produce
Logical Models of
Database Systems
Good troubleshooting
skills within and
outside a database
environment
Understanding of the
Application of XML
Techniques and
utilities
Awareness of Web
technologies including
.NET,html, Apache,
IIS
Awareness of
legislation relating to
Data Protection and
Freedom of
Information
skills
as
defined.
Undertaking a significant
role in large projects and
analysing and solving
problems independently
must be demonstrated
as the role develops.
Strategy & Planning

Ensure that ICT
colleagues are fully
informed of any ICT
support, maintenance
and Project
implementation issues
that arise in a timely
manner.
Acquisition & Deployment



March 2014
Work closely with 3rd
party software
suppliers to facilitate
the successful
completion of ICT
Upgrades and/or
Implementations
Demonstrate a
thorough
understanding of the
deployment of
Applications in a
Citrix Environment
Ability to support

Familiarisation with
Object Oriented
Programming
Language e.g. Visual
Basic, Java
complex MultiTiered Applications
Operational Management:

Data Analyst
and
Application
Support
March 2014
W5 (no line
management)
Proactively Analyse
corporate databases to
ensure the quality and
integrity of Data.
 Perform Statistical
Analysis of Business
Data
 Monitoring of Database
Availability and Backups
 Work closely with
Colleagues to ensure
the availability and
performance of
corporate Databases
 Ensure that the supply
of data to 3rd party
suppliers has been fully
assessed, as suitable to
provide, and satisfies
the requirements of our
corporate security policy
(COCO)
The post holder must be
able to demonstrate a good
level of knowledge in all the
skills relevant to their area of
responsibility including the
ability to supervise and
support colleagues. A high
level of business and
Degree level or relevant
experience desirable.
ICT
Certification
/
Accreditation or relevant
experience essential.
Project
management
certification or training
desirable.
+ years experience of W4
skills plus



Managing
Meetings
Running Training
Sessions
Managing medium
2
1
2
2
1
2
1
technical skills is required.
Strategy & Planning



Participate in the
development of ICT
strategies in
collaboration with
the Application
Support Manager.
Conduct research
and make
recommendations
on products,
services, protocols,
and standards in
support of software
procurement and
development efforts.
Ensure that
Applications Support
Manager is fully
informed of any ICT
support,
maintenance and
Project
implementation
issues that arise in a
timely manner.
Acquisition & Deployment

March 2014
Taking a higher
level of
responsibility for
sized projects
Special Skills







Good Knowledge
of Supporting
Database
Applications on
Unix/Linux and
Windows
Platforms
Thorough
Understanding of
Relational
Database
Concepts
Working
knowledge of
SQL/SQL*PLUS
Good
understanding of
PL/SQL and
stored
Procedures,
Functions,
Packages
Good knowledge
of Database
internals and Data
Structures
Good Knowledge
of SSADM and
other modelling
Techniques
Ability to Produce
task defined for the
W4 role, advising
and supporting
colleagues at that
level to undertake
the tasks assigned
to them.
Operational Management
 Assess the
feasibility of upgrade
projects,
improvements, and
other conversions.
 Define hardware
and software
standards in
conjunction with
application 3rd party
suppliers and other
members of ICT.
 Proactively Analyse
corporate databases
to ensure the quality
and integrity of
Data.
 Perform Statistical
Analysis of Business
Data
 Monitoring of
Database
Availability and
Backups
 Work closely with
the Application
March 2014
Logical Models of
Database
Systems
 Strong
troubleshooting
skills within and
outside a
database
environment
 Understanding of
the Application of
XML Techniques
and utilities
 Working
knowledge of
Oracle Grid
 Working
knowledge of Web
technologies
including
.NET,html,
Apache, IIS
 Good Knowledge
of legislation
relating to Data
Protection and
Freedom of
Information
Familiarisation with Object
Oriented
Programming
Language
e.g.
Visual
Basic, Java

Data Analyst
and
Application
Support
March 2014
W6 (with no
line
Management)
Support Manager to
ensure the
availability and
performance of
corporate
Databases
Ensure that the
supply of data to 3rd
party suppliers has
been fully assessed,
as suitable to
provide, and
satisfies the
requirements of our
corporate security
policy (COCO)
Key
areas
responsibility:
of
The post holder must be
able to demonstrate an
excellent level of knowledge
in all the skills relevant to
their area of responsibility
including the ability to
supervise
and
support
colleagues. A high level of
business and technical skills
must be displayed when
working with the business
areas to drive and embed
ICT within the business
processes.
Degree level or relevant
experience essential.
Project Management
Systems or Business
Analysis
ICT
Certification/Accreditation
Management
qualification
5+ years experience of
W5 skills plus
•
Managing
projects
large
Special Skills
•
Excellent
Knowledge of Supporting
Database Applications on
Unix/Linux and Windows
Platforms
•
Thorough
Understanding
of
Relational
Database
Concepts
•
Thorough
knowledge
of
2
3
3
3
2
3
3
Strategy & Planning




March 2014
Design and
implement short and
long term strategic
plans to further
develop
transactional
functionality over the
internet to increase
Citizen self service.
Design and
implement short and
long-term strategic
plans to ensure
resource capacity
for databases and
applications
managed within the
team to meet
existing and future
requirements.
Participate in the
development of ICT
strategies in
collaboration with
the Application
Support Manager.
Conduct research
and make
recommendations
on products,
services, protocols,
and standards in
support of software
SQL/SQL*PLUS
•
Good understanding
of PL/SQL and stored
Procedures,
Functions,
Packages
•
Excellent
knowledge of Database
internals
and
Data
Structures
•
Good Knowledge of
SSADM
and
other
modelling Techniques
•
Ability to Produce
Logical
Models
of
Database Systems
•
Excellent
troubleshooting
skills
within and outside a
database environment
•
Good
Understanding
of
the
Application
of
XML
Techniques and utilities
•
Working knowledge
of Oracle Grid
•
Excellent
knowledge
of
Web
technologies
including
.NET,html, Apache, IIS
•
Good Knowledge of
legislation relating to Data
Protection and Freedom of
Information
•
Excellent
knowledge
of
Object
Oriented
Programming

procurement and
development efforts.
Ensure that the
Application Support
Manager is fully
informed of any ICT
support,
maintenance and
Project
implementation
issues that arise in a
timely manner.
Acquisition & Deployment



March 2014
Assist with the
selection of
suppliers to define
requirements for 3rd
party software
suppliers to facilitate
the successful
completion of ICT
Upgrades and/or
Implementations
Demonstrate a
thorough
understanding of the
deployment of
Applications in a
Citrix Environment
Ability to deploy and
support complex
Multi-Tiered
Applications
Language
e.g.
Basic, Java
Visual
Operational Management
 Assess the
feasibility of upgrade
projects,
improvements, and
other conversions.
 Define hardware
and software
standards in
conjunction with
application 3rd party
suppliers and other
members of ICT.
 Proactively Analyse
corporate databases
to ensure the quality
and integrity of
Data.
 Perform Statistical
Analysis of Business
Data
 Monitoring of
Database
Availability and
Backups
 Work closely with
the Application
Support Manager to
ensure the
availability and
performance of
corporate
Databases
 Mentoring and
March 2014
Data Analyst
and
Application
Support
W6 (with line
management)
Management of
Colleagues
Ensure that the supply of
data to 3rd party suppliers
has been fully assessed, as
suitable to provide, and
satisfies the requirements of
our corporate security policy
(COCO)
Team Management




March 2014
Manage PDR process
Set SMART targets for
behaviour and skills
relevant to roles and
responsibilities of
reporting staff.
Support staff in their role
and personal
development.
Management of team
objectives.
As W6 skills above plus
Staff Management
3
3
3
3
3
3
3