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AI EUROPE LONDON 2016 CONFERENCE & EXHIBITION December 5-6, 2016 • LONDON AI nfluence by State that would stop or slow down the AI revolution would put its country at risk. W IE V R E CL X E IV S U E Julien T IN HOBEIKA Co-founder & CEO, JULIE DESK Embracing automation will force companies to adapt and evolve toward more flexible and always moving structures. [AI]NFLUENCE October 6, 2016 But we should consider it as a generous and positive evolution of the individual. We will never let AI replace humans and act alone in jobs or position where responsible actions need to be taken; we can handle human mistakes but not the machine’s. How would you react to a plane crash if the pilot was a robot? EXCLUSIVE INTERVIEW The unprecedented rise of artificial intelligence and automation is challenging the competitiveness of every industry across the world, offering to all the leaders the opportunity to make their existing processes and businesses more efficient! Even more, we can now be able to predict that the next decade is going to be mark by an endless wave of disruptions, giving to the AI’s companies the potential to become tomorrow’s leaders. In order to explore the unlimited potential of AI market and understand how companies are implementing AI in their businesses, the editorial team of AI Europe has been thrilled to interview a major leader of this cognitive industry: Julien Hobeika, Co-founder & CEO of JULIE DESK AIEUROPE What is your vision and analyze of the AI market’s maturity today? Which perspectives of evolution in the next decade? It’s a fast-developing market with an incremental potential! Most of people fear AI; we often hear that it will destroy job and the model of society in which we live. Machines can learn tons of things and process data faster than any human would ever do, and its capabilities will increase exponentially in the next decades. But the emotions driving our decisions, our motivations, our willingness to grow and surpass ourselves define our humanity. That’s what differentiate us. AI should assist human in what they do, without being an entirely autonomous system, to free us from repetitive and methodic tasks and help us develop our « human capital ». AIEUROPE Who are the AI’s early adopter? Which industries and why? Today, we see AI in several domain of expertise, from finance, to legal services or medicine. Powerful algorithms simplify and improve the decision process as we can analyze more and more data (faster and faster). At Julie Desk, in our early adopters we have some who are techno friendly and kind to test new things, like an AI personal assistant. But others are not « geeks », but they have identified a pain point, like scheduling meetings, and agree with AI’s promise: save time and ease life! AIEUROPE How do you think that AI is going to impact and disrupt the economy? AI will definitely disrupt our society and economy: the way we learn, we work and live will be impacted. Embracing automation will force companies (and their employees) to adapt and evolve toward more flexible and always moving structures. Public actors, State, have the responsibility to prepare this (rapid and ongoing) transition, and accept it: a State that would stop or slow down the innovation would put its country at risk. AIEUROPE Can you establish for the AI Europe community, a picture of how, nowadays, companies are implementing the AI technology in their businesses? There are 2 kinds of applications: • Processing a huge amount of data, in short time, to help in the decision making process. For instance, a competitive analysis or benchmark in finance. • Handle time-consuming and repetitive tasks to simplify our daily life and work, like Julie Desk! There is no replacement of human: just systems that allow human to go faster and spend time on things that really matter and where they can bring value. AIEUROPE How AI technologies are going to impact the companies’ business models? Which opportunities for the executives? Companies will evolve towards flexible structures. Monopoly situations won’t exist anymore. And employees will have to keep learning and developing their competencies as they’ll become obsolete. AI is the opportunity to release ourselves from repetitive and boring tasks to focus on interesting and rewarding jobs. The technology should adapt to us, [AI]NFLUENCE not the opposite and that’s exactly what AI and conversational technologies do. AIEUROPE Are all industries concerned by this cognitive revolution? What will happen if they do not invest on AI? Yes, it definitely concerns all industries. Imagine a company that wouldn’t want to use a spreadsheet and keep doing all its calculation manually: everyone would agree it’s stupid and counterproductive! That’s exactly the same here with AI. We have to see it as a positive evolution that can’t be ignore. AIEUROPE Which governance around AI in the organization? Is it going to be the Chief Data Officer responsibility? Can we expect the creation of a Chief AI Officer? AI impact all industries, companies and departments. It can’t be handle by just one person. The way we work and define our jobs evolves: look at the job offers Google posts every week and you’ll notice that new jobs appear all the time! Everyone will create his own job based on his abilities. AI has to be seen globally as a way to improve work condition, employee’s life and productivity. People won’t only be recruited alone as they will start to bring their « own intelligent agent » into their organization: an agent to schedule their meetings, another to manage their budget, to generate reporting … AI agent will be part of the « Bring your own technology » policy. and can’t be messed up. That’s why we have a fully supervised artificial intelligence. It reassures our users and avoid any risk of misunderstandings; humans can take over Julie. AIEUROPE Can you present to the AI Europe Community your company and solution? How much time do you spend a week scheduling meetings? Julie Desk is an AI-based virtual assistant who schedules all your meetings. Julie schedules, cancels, postpones, sends invites and creates events in your calendar. She can also book restaurants for your business lunches. There is nothing to download or install, you just need to send an email to Julie and she will converse in natural language with your contacts, and handle all the back-and-forth emails until they find a date that suits everyone. Meanwhile you can focus on things that really matter! Julie knows and adapts to AIEUROPE your preferences and habits regarding meetings, in order to book them exactly how you would have done it. She is 24/7 supervised by human operators to guarantee a high level services. Julie’s employers save about one hour per day! What about you? What would you do with one more hour a day? AIEUROPE What are your main clients’ expectations about AI? Our clients have a pain point they want to resolve (here meeting scheduling). They except AI to be simple: using an application, a software requires to learn a new interface and adapt the way we work. The technology should adapt to us, not the opposite and that’s exactly what AI and conversational technologies do. But they don’t completely trust machines, and they are right: machines can make mistakes and as we’ve seen we better accept human than machine’s mistakes. Business calendars are important Which advices would you give to a company that wish to launch its first AI project? Don’t invest in AI to invest in AI. First, identify a problem you’d like to solve. Once you’ve your problem you’d be able to test different solutions and AI may be one of them. AIEUROPE Why do you think AI Europe is a good opportunity for companies? AI is not just another technical subject; it will directly impact the model of our society and redefine the way we work and how all companies are organized. In that sense, it’s essential that the technical and business world meet to discuss together opportunities that AI brings us. An event like AI Europe makes it happen! And it makes sense that such events are organized in Europe, and not only on the other side of the ocean, as we see that Europe is becoming a key leader in AI. AI EUROPE 2016 is the premier European conference & exhibition that will highlight the tremendous business opportunities AI is bringing. Within two days of high-level, practical discussions and network with 1000+ leading business strategists, decision-makers, practitioners, IT providers, and visionary start-ups, This trendsetter event will expose you to a world of endless opportunities! Get ready for the new revolution and book your spot at the European AI event www.ai-europe.com